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MOTU Ultralite Mk3 problem with SONAR Platinum
Old 24th May 2018
  #1
Here for the gear
 
EnderUckun's Avatar
 

MOTU Ultralite Mk3 problem with SONAR Platinum

Dear all,

I am an engineer. I know this is a long post, but this is what I reported to MOTU also. As a non-professional musician, I had purchased an Ultralite Mk3 in 2015. But I am setting up my recording hardware just nowadays for some reasons. I have three problems that I couldn't solve, spending more than 4 weeks. I am really so frustrated

1. In a completely unstable and unpredictible way, my MOTU Ultralite Mk3 does not give output to the computer time to time. In other words, CueMix does not display any input or output from the device and I experience this very frequently (almost 60% of new-power on's). I am restarting, updating again or turning it to its factory presets to get rid of this problem. But sometimes it's working normally as it should be when I power on the device. This is realy annoying.

There is another interesting thing... Most of the times when this trouble occurs, Analog Output#6 on the LCD display of the device seems to give a constant output, which doesn't exist in reality. By the way, may be meaningless but I am just choosing 1 I and 1 O in the DAW just not to load the CPU.

2. I am hearing "panning" crackles from right and left monitors especially when the DAW is open. I checked sampling rates and all other non-advanced parameters that I know hundreds of times. But no result! Crackles are still there and I can not record neither MIDI, soft synth nor audio tracks. There is no latency but even in the recording of the first audio or MIDI track, sound starts to be distorted and record damages (I am hearing this bad sound instantaneously through my headphone while recording). I couldn't solve these crackles and damaged track record.
3. 48V phantom power of my Input 1 and 2 does not work when I connect my condenser mic to any of those. I am checking it in the Ultralite' menu and phantoms are displayed as "N/A". But I can activate both when I disconnect mic's TRS connector. This means device is ok. Doesn't?

Here is my hardware details:

-HP ENVY 15 Notebook / x64-based PC
-Microsoft Windows 7 Professional /6.1.7601 Service Pack 1 7601
-Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz, 2601 Mhz
-BIOS: Insyde F.09, 04.08.2014
-SMBIOS: 2.8
-RAM: 16,0 GB
-Sound Device#1: Realtek High Definition Audio (HDAUDIO\FUNC_01&VEN_10EC&DEV_0290&SUBSYS_103C228D&REV_1000\4&3CDB74B&0&0001)
-Sound Device#2: NVIDIA Virtual Audio Device (Wave Extensible) (WDM) (ROOT\UNNAMED_DEVICE\0000)
-DAW: SONAR Platinum V21
-Audio Interface: MOTU Ultralite MK3 (4.0.6.6814)
-MIDI Keyboard: M-Audio Keystation MINI-32
-MIDI Keyboard: Miditech i2 Control 61
-Microphone: SAMSON C-01 Studio Condenser

I just do not understand something. I was using a PC 10 years ago with a Creative Audigy 2S sound card and a Cakewalk DAW. I never experienced these kind of things. It's even more annoying to struggle with these things with such much more powerful setup.

Trials for troubleshooting:
1. Different cables
2. Different DAW settings (SONAR Platinum, many trials)
3. Different DAW drivers (swithching to ASIO, WDM, WASAPI, MME)
4. Different DAW's (Cubase, Ableton Live
5. Different computers (both laptops)
6. MOTU Ultralite Mk3 firmware updates
7. MOTU Ultralite Mk3 factory settings

Parameters7devices that I couldn't check with another one:
1. Another condenser mic
2. Another Windows OS (all trials were done by Win7)

I am searching another great musician who might have experienced all these f...ng stuff. Many thanks in advance
Old 4th June 2018
  #2
Lives for gear
 
Reggmail's Avatar
 

Quote:
Originally Posted by EnderUckun View Post
Dear all,

I am an engineer. I know this is a long post, but this is what I reported to MOTU also. As a non-professional musician, I had purchased an Ultralite Mk3 in 2015. But I am setting up my recording hardware just nowadays for some reasons. I have three problems that I couldn't solve, spending more than 4 weeks. I am really so frustrated

1. In a completely unstable and unpredictible way, my MOTU Ultralite Mk3 does not give output to the computer time to time. In other words, CueMix does not display any input or output from the device and I experience this very frequently (almost 60% of new-power on's). I am restarting, updating again or turning it to its factory presets to get rid of this problem. But sometimes it's working normally as it should be when I power on the device. This is realy annoying.

There is another interesting thing... Most of the times when this trouble occurs, Analog Output#6 on the LCD display of the device seems to give a constant output, which doesn't exist in reality. By the way, may be meaningless but I am just choosing 1 I and 1 O in the DAW just not to load the CPU.

2. I am hearing "panning" crackles from right and left monitors especially when the DAW is open. I checked sampling rates and all other non-advanced parameters that I know hundreds of times. But no result! Crackles are still there and I can not record neither MIDI, soft synth nor audio tracks. There is no latency but even in the recording of the first audio or MIDI track, sound starts to be distorted and record damages (I am hearing this bad sound instantaneously through my headphone while recording). I couldn't solve these crackles and damaged track record.
3. 48V phantom power of my Input 1 and 2 does not work when I connect my condenser mic to any of those. I am checking it in the Ultralite' menu and phantoms are displayed as "N/A". But I can activate both when I disconnect mic's TRS connector. This means device is ok. Doesn't?

Here is my hardware details:

-HP ENVY 15 Notebook / x64-based PC
-Microsoft Windows 7 Professional /6.1.7601 Service Pack 1 7601
-Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz, 2601 Mhz
-BIOS: Insyde F.09, 04.08.2014
-SMBIOS: 2.8
-RAM: 16,0 GB
-Sound Device#1: Realtek High Definition Audio (HDAUDIO\FUNC_01&VEN_10EC&DEV_0290&SUBSYS_103C228D&REV_1000\4&3CDB74B&0&0001)
-Sound Device#2: NVIDIA Virtual Audio Device (Wave Extensible) (WDM) (ROOT\UNNAMED_DEVICE\0000)
-DAW: SONAR Platinum V21
-Audio Interface: MOTU Ultralite MK3 (4.0.6.6814)
-MIDI Keyboard: M-Audio Keystation MINI-32
-MIDI Keyboard: Miditech i2 Control 61
-Microphone: SAMSON C-01 Studio Condenser

I just do not understand something. I was using a PC 10 years ago with a Creative Audigy 2S sound card and a Cakewalk DAW. I never experienced these kind of things. It's even more annoying to struggle with these things with such much more powerful setup.

Trials for troubleshooting:
1. Different cables
2. Different DAW settings (SONAR Platinum, many trials)
3. Different DAW drivers (swithching to ASIO, WDM, WASAPI, MME)
4. Different DAW's (Cubase, Ableton Live
5. Different computers (both laptops)
6. MOTU Ultralite Mk3 firmware updates
7. MOTU Ultralite Mk3 factory settings

Parameters7devices that I couldn't check with another one:
1. Another condenser mic
2. Another Windows OS (all trials were done by Win7)

I am searching another great musician who might have experienced all these f...ng stuff. Many thanks in advance
Hello, What you're experiencing is a standard problem with MOTU audio interface devices with Sonar Platinum. It Those clicks and pops also happen at times when I'm listening to audio through the ''MOTU''online also. I have been back and forth with both companies checking and blaming each other for 10 years or so. I have the MK3 ultralight and the 828mk3 as well. This problem seems to continue to happen with the MK3 Ultralight more often. This doesn't happen with my Scarlett Focousright 18i-6 although the mixing interface is not as good as the Motu. The only fix is to turn off the ''Motu''unit for about 3-5 sec shutdown and then turn it back on... simple as that. At least that works for me, I pray that it works for you also.
Old 5th June 2018
  #3
Here for the gear
 
EnderUckun's Avatar
 

Dear Reggmail, thanks for your comment. You're definitely right, it somehow fixes when you restart and restart again. I think it may also be pretty interesting to share WHAT MOTU SAID on this issue, for those suffering from similar things... Here it is:

"Thanks for writing. i'm sorry for our delayed reply to this ticket.
I've included a few suggestions below for settings to change on Windows that may affect the behavior of this system, especially as it relates to issues 1 and 2.
I would first recommend downloading and installing the latest version of the driver. I've included a direct download link below:

https://cdn-data.motu.com/downloads/..._Win_66814.zip

I would then recommend changing the following settings on your computer:

USB Selective Suspend:
Right click the Start button, click Search and type "edit power plan" in the Windows Search box.
Click "Change Advanced Power Settings" then scroll down to "USB Settings"
Click the plus sign next to the "USB Selective Suspend" setting to expand the options.
Click Disable

Windows USB Root Hub power management:
Open your Start menu and type in Device Manager. Once you're in the Device Manager, go to Universal Serial Bus Controllers. Find USB Root Hub and right click on it. Go to Properties > Power Management tab. UNCHECK the option for "Allow the computer to turn off this device to save power". Press Ok. If you have multiple USB Root Hubs in your Device Manager, make sure you repeat this process for each.

Windows Exclusive Mode:
1. Open Control Panel > Hardware and Sound > Sound and click on the Playback tab
2. Select the MOTU Audio Device from the list of audio devices
Click Properties
4. In the Properties window, go to the Advanced tab and un-check the option to "Allow applications to take exclusive control of this device”
5. Click OK to Apply the setting
6. Back in the Sound window, click on the Recording tab and repeat steps 2-4
Once complete, restart your computer for the changes to take effect.

As for #3. Microphones cannot accept Phantom Power when using an XLR to TRS cable. You must use a typical XLR cable in order to use a phantom powered microphone. The unit will automatically disable Phantom Power when a TRS cable is connected.
Best,"


I pray that these work for anyone
Old 5th June 2018
  #4
Here for the gear
 
EnderUckun's Avatar
 

By the way, one more thing: I solved the problem;

1. with another laptop (having the same performance hardware)
2. by replacing Win7 by Win10 (with all drivers are completely loaded and by applying all settings above what MOTU suggested)
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