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Pro Tools Native & Apogee Rosetta 800
Old 26th November 2010 | Show parent
  #31
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KevWind's Avatar
Quote:
Originally Posted by nomoreflakes View Post
There must be thousands of people in this boat right now.

Is anyone out there successfully running PT9 (Native or otherwise) with multiple Rosetta interfaces ?

Actually, anyone who is connecting Rosettas to PT 9 how are you doing it (X-HD or SYMPHONY). Just like to know.

peace
Just to expand the question. Is anyone successfully ruing even 1 rosetta with HD native PT 9 ?
Old 27th November 2010 | Show parent
  #32
Gear Maniac
 

I'd also like to know this, particularly with regard to the Rosetta 800. The fact that Apogee have discontinued their support for the 800 doesn't suggest a lot of hope for future PT9 activity...

K
Old 27th November 2010 | Show parent
  #33
Gear Nut
 

I am running Pro Tools 9 on a new 12 Core Mac with an Apogee Symphony 32 card and one Rosetta 800. So far the system is running very well but I still have alot of testing to do. I am primarily a Logic user. I haven't been on Pro Tools since version 6. I can tell you that Pro Tools is not nearly as efficient as Logic. Especially with VI's but I don't want to get another one of those threads started.

The basic answer is yes Rosetta 800 works great with Symphony 32 and Pro Tools 9. I would assume that it would be the same with Symphony 64 as long as you load the Symphony 64 32 bit drivers. I have not experimented with Vbus yet but I read somewhere else people are having trouble in that regard.

To give you guys some type of performance benchmark. I loaded the demo that came with Pro Tools 9 and was able to add two or 3 more VI tracks and a few more audio tracks without changing my buffer from 64. No glitches at all...

Hope this helps some...
Old 27th November 2010 | Show parent
  #34
Gear Head
 

gearjunky,

I for one would be very interested in finding out more about performance with PT9 and Symphony system, e.g. buffer size, recorded latency, heavily loaded mix etc. I'm sure a whole lot of other people would be interested too. Any chance you could carry out such testing, and perhaps start a new thread?

Cheers
Ian
Old 27th November 2010 | Show parent
  #35
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KevWind's Avatar
It appears as if (Rosetta only) is where the problem is since I have seen ensemble and now symphony are at least being seen by PT 9 I am interested in if anyone has just a Rosetta connected to PTHD 9 Native specifically. ??
Old 27th November 2010 | Show parent
  #36
Gear Nut
 

Anyone have a large PT 9 session they want to make available for download that we can use as a bench mark? As stated earlier I am just getting back on Pro Tools since V6 and I don't have hardly any Pro Tools Files...
Old 27th November 2010 | Show parent
  #37
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jimmyboy7's Avatar
Quote:
Originally Posted by KevWind View Post
It appears as if (Rosetta only) is where the problem is since I have seen ensemble and now symphony are at least being seen by PT 9 I am interested in if anyone has just a Rosetta connected to PTHD 9 Native specifically. ??
Hi Kevwind,

I had PTHD 9 native with my Rosetta 800 and an XHD card only. It did not work. It works fine with PT9 CPTK2 and a Light Bridge. I will post my case description that I sen to Avid, Apogee and Sweet Water below, along with the response I got from Avid Apogee and Sweet-water.I just wound up returning HD Native for a UA 6176 and a Blue Woodpecker Sweet Water was really cool about it, Brian Loney, Hunter and David were awesome. I will probably get an HD I/O 16 some time in January. I will keep you all posted and even do some A/B with Avid converters vs. the Rosetta when I get it I hope this helps.

Avid:

I received PTHD Native 9 on Friday. I have tried to get it work all weekend to no avail. In a nutshell it does not open. The digitest failed, I am guessing its because I have an Apogee Rosetta 800 with an XHD card. However, at first it would play intermittently. I tried uninstalling, reinstalling, optimization etc.. Now it just won't open period. What should I do. Additionally, I tried to register the Native card and it wouldn't allow me too, it rejected my serial card and said that it was previously used number.


Response: We currently do not support Apogee products.

Apogee:


Problem: I received PTHD Native 9 on Friday. I have tried to get it work all weekend to no avail. In a nutshell it does not open. The digitest failed, I am guessing its because I have an Apogee Rosetta 800 with an XHD card. However, at first it would play intermittently. I tried uninstalling, reinstalling, optimization etc.. Now it just won't open period. I tried updating the firmware in the Rosetta 800, it worked fine but still doesn't work in Ableton or pro tools when I try the digi ASIO driver.
Other products Rosetta 800

Response:


Hello,

We have yet to do testing with Pro Tools 9. We should be getting copies fairly soon and will conduct testing with our products that connect to Pro Tools HD PCI cards. I would recommend contacting Avid to see if they have any insight into the problems you're having. Also, keep an eye on our website for updated compatibility information.

Best regards,

Brett Patrick
Tech Support Specialist
Apogee Electronics


Sweetwater:

Same as other posts

Response

James,
I heard back from Avid this morning. They say it is normal for
Digitest to fail when using 3rd party interfaces. I'm still working
with them to see if they can give us any extra ideas as what to try.
I had to spill the beans that we were using an Apogee interface, so
hopefully they are still able to help us. The back and forth process
with Avid can be a bit slow, thanks for your patience.

~~~~~~~~~~~~~~~~~~~~~~~~~~
-Dave Askew-
Sweetwater Tech Support
Sweetwater Sound, Inc.
1-800-222-4700 ext 6400
[email protected]

James/Brian,
The last response I received from Avid suggested trying a Digi
interface with this stuff to rule out any Digi hardware issues. I saw
that this was returned already though. Just wanted to keep you guys
up to date.

Regards


~~~~~~~~~~~~~~~~~~~~~~~~~~
-Dave Askew-
Sweetwater Tech Support
Sweetwater Sound, Inc.
1-800-222-4700 ext 6400
[email protected]

Last edited by jimmyboy7; 27th November 2010 at 07:18 PM.. Reason: Attach a file
Old 30th November 2010 | Show parent
  #38
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Guitfiddle's Avatar
I have a Symphony rig with the 16X converters and I haven't taken the leap yet, but I guess I will probably soon. I will report back once I do all the downloading/installing, OSX updates, and configuring I will have to do to get this system up and running smooth. I also have a PC i7 rig. I was thinking of experimenting to see how both systems compare. Still waiting to purchase PT9, gathering up more info before I do it...I am using a Presonus 16.4.2 Live on my i7 rig, but I just got it and I haven't had a chance to get all the software loaded and updated yet. Still need to install Windows 7, haha! A lot of work upgrading and configuring 2 systems I guess...hopefully by next week I will be up and running.
Old 30th November 2010 | Show parent
  #39
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jimmyboy7's Avatar
Quote:
Originally Posted by Guitfiddle View Post
I have a Symphony rig with the 16X converters and I haven't taken the leap yet, but I guess I will probably soon. I will report back once I do all the downloading/installing, OSX updates, and configuring I will have to do to get this system up and running smooth. I also have a PC i7 rig. I was thinking of experimenting to see how both systems compare. Still waiting to purchase PT9, gathering up more info before I do it...I am using a Presonus 16.4.2 Live on my i7 rig, but I just got it and I haven't had a chance to get all the software loaded and updated yet. Still need to install Windows 7, haha! A lot of work upgrading and configuring 2 systems I guess...hopefully by next week I will be up and running.
I hope this works for you, I know it has been a bit of a pain thus far. Good luck and I will check back to see how it goes
Old 5th December 2010 | Show parent
  #40
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Guitfiddle's Avatar
Just so you know, it might be a month before I make the move...I am waiting for companies to get onboard with 64 bit...uh hgm...and I wait...

I love the Pro Tool software and I have used it since it came out. If I am unable to use it with my symphony rig, I unfortunately might be done with Pro Tools altogether, and may need to find another DAW option. Logic works great and is rock solid for me, and I am finally used to using it.
Old 8th February 2011 | Show parent
  #41
Hey Guys!

Any news on Apogee's move on the X-HD card compatibility with the HD|Native cards!?

I've been waiting for this issue to get solved before I decide to make any move.

Cheers,

Arthur
Old 8th February 2011 | Show parent
  #42
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KevWind's Avatar
I've e-mailed Apogee twice and both times I got a reply something along the lines of "Problem ? what problem ? must be the software ? Gee just get an Ensemble or Symphony I/O instead."
So I don't know if whom ever is answering the support e-mails doesn't know there is a problem, which seems Highly uninformed or is simply stonewalling, and haven't found a solution yet or what ? Up until now Apogee has been really great to deal with.
Old 10th February 2011 | Show parent
  #43
Hmmm... I really want a solution for this one! Specially since I bought my Rosetta a year ago!

I know they will enable you to connect the Apogee 800 with the new symphony in the next software releases, but you'll continue to have to buy new hardware just to get the Rosetta working with the new Native cards.

Let's put some pressure on Apogee so they releasea firmware upgrade on those HD-X cards and we can get our Rosettas to connect with HD Native.

Arthur
Old 11th February 2011 | Show parent
  #44
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KevWind's Avatar
Quote:
Originally Posted by adassumpcao View Post
Hmmm... I really want a solution for this one! Specially since I bought my Rosetta a year ago!

I know they will enable you to connect the Apogee 800 with the new symphony in the next software releases, but you'll continue to have to buy new hardware just to get the Rosetta working with the new Native cards.

Let's put some pressure on Apogee so they releasea firmware upgrade on those HD-X cards and we can get our Rosettas to connect with HD Native.

Arthur
Yes I would like to be able to use my Rosetta 200 In that I rarely record more than two channels at a time and since I have an OMNI with 4 analog inputs I dont need any more than the 2 additional the 200 would provide .
I did get an E-mail from Apogee as follows:

Your LiveChat discussion was escalated up to me for assistance as Support has been receiving calls concerning X-HD equipped Apogee interfaces and ProTools Native Card.

I understand that you were asking and had compatibility concerns with the Rosetta series using an X-HD Card with ProTools HD Native 9.

Yes, there are compatibility issues. This is primarily due to the fact that the X-HD Cards are not designed with DSP and beyond that ProTools HD Native 9 will sometimes not see the X-HD Card.

At this time, there are no definitive plans for Apogee to update the X-HD firmware though our Engineering team is currently looking into it.


Not sure exactly what DSP has to do with it, but that is where it stands.
Old 12th February 2011 | Show parent
  #45
For that answer I get we're screwed! :S
Old 12th February 2011 | Show parent
  #46
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KevWind's Avatar
Quote:
Originally Posted by adassumpcao View Post
For that answer I get we're screwed! :S
I would bet there are not a lot of HD Native users to start with ....then even less that have a Rosetta , so my guess is we are far down on the priority list, at both avid and Apogee. One would have to assume it will be awhile ..There is at least on guy over on the DUC that says he using Rosetta and HD Native with no problems, so I suppose one could try it.
Old 13th February 2011 | Show parent
  #47
Quote:
Originally Posted by KevWind View Post
I would bet there are not a lot of HD Native users to start with ....then even less that have a Rosetta , so my guess is we are far down on the priority list, at both avid and Apogee. One would have to assume it will be awhile ..There is at least on guy over on the DUC that says he using Rosetta and HD Native with no problems, so I suppose one could try it.
We're talking about Rosetta, but I think this problem is not related only with Rosetta converters, but anyone which uses an X-HD card to connect to HD|Native.

I was following a time a go the DUC on this issue and I didn't saw anyone saying that. I saw a few guys with common problems and others which had Rosettas working with Pro Tools 9 HD, but with an Apogee sound interface, or with a Firewire card installed.

Anyway, I think the solution could be relatively pacific, since they got it working one he new Symphony I/O. It's just a matter of updating the cards firmware, but I guess they're are just too busy with the Symphony's firmware to be bothered with this.

Could you share that post?

Cheers,

Arthur
Old 15th February 2011
  #48
Here for the gear
 

Rosetta 800 with 002R

If I'm using the Rosetta 800 as my internal clock with Pro Tools 9 through the ADAT i/o on the 002R, would I have insert delay compensation? If the Rosetta 800 is acting as the internal clock, my total system delay is compensating for the converter delay, correct? Is this making sense? I'm just trying to figure out if I need to manually put the insert delay offset. I'm trying to figure all this stuff out, but there are lots of things I'm unclear on. Would there be any other benefit of using the X-Firewire Card other than the 96k option in my current setup?
Old 16th February 2011 | Show parent
  #49
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oceantracks's Avatar
 

Quote:
Originally Posted by KevWind View Post
Yes I would like to be able to use my Rosetta 200 In that I rarely record more than two channels at a time and since I have an OMNI with 4 analog inputs I dont need any more than the 2 additional the 200 would provide .
I did get an E-mail from Apogee as follows:

Your LiveChat discussion was escalated up to me for assistance as Support has been receiving calls concerning X-HD equipped Apogee interfaces and ProTools Native Card.

I understand that you were asking and had compatibility concerns with the Rosetta series using an X-HD Card with ProTools HD Native 9.

Yes, there are compatibility issues. This is primarily due to the fact that the X-HD Cards are not designed with DSP and beyond that ProTools HD Native 9 will sometimes not see the X-HD Card.

At this time, there are no definitive plans for Apogee to update the X-HD firmware though our Engineering team is currently looking into it.


Not sure exactly what DSP has to do with it, but that is where it stands.
Keywind...do you find the Rosetta 200 sounds better to you than the Omni?

TH
Old 16th February 2011 | Show parent
  #50
Quote:
Originally Posted by oceantracks View Post
Keywind...do you find the Rosetta 200 sounds better to you than the Omni?

TH
I don't have an omni, so I can't tell you that. But I can tell you that the Rosetta sounds as nice as an AD/DA16X, they're basically the same converters but in a different configuration.

Cheers,

Artur
Old 16th February 2011 | Show parent
  #51
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KevWind's Avatar
Quote:
Originally Posted by oceantracks View Post
Keywind...do you find the Rosetta 200 sounds better to you than the Omni?

TH
So far I haven't A/B ed them so I can't say. Also are you asking in reference to the converters, the pres, or both? I do not yet have an X HD card. I suppose I could go in SPDIF and elect to bypass the internal OMNI converters. so I'll give that a try here pretty quick and let you know. So far for my personal recording I have only gone in through My MP2A pre so I have yet to try the mic pres but I also have never used the rosetta 200 pres either..

I have really only just begun running with the Omni. Right now, I have to say though that the OMNI sounds pretty good. and I am still pleased with HD native , Working currently on a mixing session with 33 tracks and some 55 plugs I am just getting ready to put in a number of reverb plugs so we will see. Kev
Old 9th March 2011 | Show parent
  #52
Any updates on this subject?!
Old 10th March 2011 | Show parent
  #53
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KevWind's Avatar
I haven't heard anything new on this front.... Anybody else ?
Old 10th March 2011 | Show parent
  #54
I guess that we're kind of screwed mate.

My guess is:

1. The commercial studios out there which have lots of AD/DA16X and Rosettas, will certainly have a Pro Tools HD rig, which works flawlessly with the HD-X card.

2. Those which are thinking in connecting these converters in Protools Native interface will certainly have a new setup, so they will go for the new Symphony I/O devices.

So, everything is against the little fish out there! :(

I'm already thinking in buying a new Symphony I/O or a Lynx Aurora.

Cheers,

Arthur
Old 11th March 2011 | Show parent
  #55
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Guitfiddle's Avatar
I have read other posts on here of people using the 16X converters, even with the 32 symphony card successfully with PT9. I still haven't made the leap yet. When I do, I will let you guys know for sure.
Old 11th March 2011 | Show parent
  #56
The problem is not with the Symphony card, I think ProTools 9 supports most majority of the soundcards which support ASIO.

The problem here is with the Apogee X-HD card which isn't working well with the Protools Native soundcard. For some reason the ProTools 9 with the Protools Native soundcard can't recognize the connected Apogee interfaces.

This would require for Apogee to release an firmware upgrade for the X-HD card, but I'm losing my hopes. It shouldn't be rocket science, since they got it working flawlessly with the new Symphony converters.

Also the old 192 I/O connects well with new Native card, you just need the cable adapters (I don't know if you have to upgrade the I/O interfaces or not), so it isn't certainly a matter of dramatic changes that could prevent an update.

Anyway, my guess is that this shouldn't be to hard for Apogee to solve, they just need to want to do it and allocate the necessary resources to this matter. They're still selling the Rosetta 200 and the X-HD, so this should be valid support issue they should respond.

I will email Apogee to see if I'm lucky and get a straight answer about this.

Cheers,

Arthur
Old 11th March 2011 | Show parent
  #57
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oceantracks's Avatar
 

I think Apogee already responded to this saying that there were no current plans for an update. There is no motivation for them to help sell Avid Native cards, I guess.
Old 11th March 2011 | Show parent
  #58
That's a very sad Apogee position, since there's a lot of people out there who bought recently their Rosettas em 16X and now can't connect it to an Native|HD interface.

I've been waiting for things to get a little more stable to make a major upgrade to my studio. I guess the next converter upgrade will not be from Apogee. Fortunately nowadays converters aren't such an exclusive thing... and we have lots of high-quality competition out there.
Old 20th March 2011 | Show parent
  #59
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Charlie-O's Avatar
 

PT 9 and Rosetta 800 on firewire card here. Works flawless.
Old 20th March 2011 | Show parent
  #60
Quote:
Originally Posted by Charlie-O View Post
PT 9 and Rosetta 800 on firewire card here. Works flawless.
Hi Charlie!

Thanks for your feedback.The problem here is not with the Firewire card, it's with the X-HD card. Checkout the posts above!

Cheers,

Arthur
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