Quote:
Originally Posted by
KevWind
It appears as if (Rosetta only) is where the problem is since I have seen ensemble and now symphony are at least being seen by PT 9 I am interested in if anyone has just a Rosetta connected to PTHD 9 Native specifically. ??
Hi Kevwind,
I had PTHD 9 native with my Rosetta 800 and an XHD card only. It did not work. It works fine with PT9 CPTK2 and a Light Bridge. I will post my case description that I sen to Avid, Apogee and Sweet Water below, along with the response I got from Avid Apogee and Sweet-water.I just wound up returning HD Native for a UA 6176 and a Blue Woodpecker

Sweet Water was really cool about it, Brian Loney, Hunter and David were awesome. I will probably get an HD I/O 16 some time in January. I will keep you all posted and even do some A/B with Avid converters vs. the Rosetta when I get it

I hope this helps.
Avid:
I received PTHD Native 9 on Friday. I have tried to get it work all weekend to no avail. In a nutshell it does not open. The digitest failed, I am guessing its because I have an Apogee Rosetta 800 with an XHD card. However, at first it would play intermittently. I tried uninstalling, reinstalling, optimization etc.. Now it just won't open period. What should I do. Additionally, I tried to register the Native card and it wouldn't allow me too, it rejected my serial card and said that it was previously used number.
Response: We currently do not support Apogee products.
Apogee:
Problem: I received PTHD Native 9 on Friday. I have tried to get it work all weekend to no avail. In a nutshell it does not open. The digitest failed, I am guessing its because I have an Apogee Rosetta 800 with an XHD card. However, at first it would play intermittently. I tried uninstalling, reinstalling, optimization etc.. Now it just won't open period. I tried updating the firmware in the Rosetta 800, it worked fine but still doesn't work in Ableton or pro tools when I try the digi ASIO driver.
Other products Rosetta 800
Response:
Hello,
We have yet to do testing with Pro Tools 9. We should be getting copies fairly soon and will conduct testing with our products that connect to Pro Tools HD PCI cards. I would recommend contacting Avid to see if they have any insight into the problems you're having. Also, keep an eye on our website for updated compatibility information.
Best regards,
Brett Patrick
Tech Support Specialist
Apogee Electronics
Sweetwater:
Same as other posts
Response
James,
I heard back from Avid this morning. They say it is normal for
Digitest to fail when using 3rd party interfaces. I'm still working
with them to see if they can give us any extra ideas as what to try.
I had to spill the beans that we were using an Apogee interface, so
hopefully they are still able to help us. The back and forth process
with Avid can be a bit slow, thanks for your patience.
~~~~~~~~~~~~~~~~~~~~~~~~~~
-Dave Askew-
Sweetwater Tech Support
Sweetwater Sound, Inc.
1-800-222-4700 ext 6400
[email protected]
James/Brian,
The last response I received from Avid suggested trying a Digi
interface with this stuff to rule out any Digi hardware issues. I saw
that this was returned already though. Just wanted to keep you guys
up to date.
Regards
~~~~~~~~~~~~~~~~~~~~~~~~~~
-Dave Askew-
Sweetwater Tech Support
Sweetwater Sound, Inc.
1-800-222-4700 ext 6400
[email protected]