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Avid S1 connection issue
Old 1 week ago
  #1
Avid S1 connection issue

Just got a brand new Avid S1, connected it to my mac mini running Catalina 10.15.5, downloaded and installed EUControl and when I click on EUControl, the S1 is no where to be found. It's not under "all surfaces". I checked my network tab and the S1 is listed as "connected" and "using DHCP" and the network interface is selected to "ethernet" (I have it hooked up via the ethernet cable that came with the S1 directly into the mini). On the S1 the Avid logos are on the 8 LCD screens. I can't figure this out and Avid's customer service line is down due to COVID. Anyone know the answer to this?

Thanks!
Old 1 week ago
  #2
Quote:
Originally Posted by jonpaulr123 View Post
Just got a brand new Avid S1, connected it to my mac mini running Catalina 10.15.5, downloaded and installed EUControl and when I click on EUControl, the S1 is no where to be found. It's not under "all surfaces". I checked my network tab and the S1 is listed as "connected" and "using DHCP" and the network interface is selected to "ethernet" (I have it hooked up via the ethernet cable that came with the S1 directly into the mini). On the S1 the Avid logos are on the 8 LCD screens. I can't figure this out and Avid's customer service line is down due to COVID. Anyone know the answer to this?

Thanks!
Strangest thing, I just checked EUControl for like the 15th time and randomly it popped up. I have no idea....buuuuuut problem solved!
Old 1 week ago
  #3
Eucontrol can take a moment sometimes...esp if you're on a larger network, it seems to scan everyone's computer for connected surfaces (I used to share a space with another engineer in a different room, and I could sometimes grab his surfaces if I wasn't careful!

Firmware is another thing to watch out for.
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