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Invalid Fades Detected Dialogue Box - Lose all of your work!!
Old 10th November 2018
  #1
Gear Head
 

Invalid Fades Detected Dialogue Box - Lose all of your work!!

So this is the second time I've had a session become corrupted with the following message upon opening the ptx file:

"Invalid Fades have been detected" along with with a series of 1000 lines. When I decline a detailed report, the session opens with 90% of the clips deleted from the timeline! I've tried to troubleshoot by restarting my computer, opening the session from a clone drive, trashing my prefs, trashing the wave cache file, and opening backup sessions directly or importing them into a clean new session.

The first time this happened on another project none of the backups from the latest day of work opened at all, and I had to resort to a previous day (losing a full day of work). On this project, I was able to open one of the earliest automatically generated backups, though I'm a bit nervous using it and encountering this situation again.

I've searched endlessly on gearslutz and DUC for a remedy, and no one can seems to have it. It happened to a colleague of mine who's really proficient with computing and he said there's nothing you can do, and that he thinks it's an issue with clip-based fx. I use a good amount of clip-based eq, and phase, for editing dialogue, so this is a major issue.

My system:
2015 Macbook Pro, Quad Core i7, 16DB RAM, 15"
Mac OS Sierra 10.12.6
Pro Tools Ultimate 2018.7
Working off a Glyph Atom SSD 1TB.
Running pro tools natively on my macbook.
Old 10th November 2018
  #2
Lives for gear
 
s.d.finley's Avatar
try creating a new session and import from the old session into the new one and see if that helps. I have never had this happen to me. We use both native and HD Native PT 2018.
Old 10th November 2018
  #3
Gear Head
 

Quote:
Originally Posted by s.d.finley View Post
try creating a new session and import from the old session into the new one and see if that helps. I have never had this happen to me. We use both native and HD Native PT 2018.
That was one of the first things I tried.
Old 10th November 2018
  #4
Lives for gear
 
s.d.finley's Avatar
damn, maybe try fixing permissions on your boot drive. I like using Onyx and its free. Check the Glyph drive also, maybe it has become corrupt. We are using 2018.7 on our native set up with Sierra also.
Old 10th November 2018
  #5
Gear Head
 

Quote:
Originally Posted by s.d.finley View Post
damn, maybe try fixing permissions on your boot drive. I like using Onyx and its free. Check the Glyph drive also, maybe it has become corrupt. We are using 2018.7 on our native set up with Sierra also.
Surprisingly Avid actually called me pretty quickly in response to the case I logged with them. One thought they had was a corrupt drive, but they have to wait until Monday to review my dlog file with the engineering team.

Here's a screenshot of my disk info:
Attached Thumbnails
Invalid Fades Detected Dialogue Box - Lose all of your work!!-screen-shot-2018-11-10-5.27.23-pm.jpg  
Old 10th November 2018
  #6
Lives for gear
 
s.d.finley's Avatar
Quote:
Originally Posted by jondom22 View Post
Surprisingly Avid actually called me pretty quickly in response to the case I logged with them. One thought they had was a corrupt drive, but they have to wait until Monday to review my dlog file with the engineering team.

Here's a screenshot of my disk info:
That is amazing Avid got back to you on a Saturday!!! If you can wait for them for Monday then do. Any other issues with the Glyph drive?
Old 10th November 2018
  #7
Gear Head
 

Quote:
Originally Posted by s.d.finley View Post
That is amazing Avid got back to you on a Saturday!!! If you can wait for them for Monday then do. Any other issues with the Glyph drive?
Ya I was surprised tbh. I think it's because the error caused a loss of work/money, and I work in post-production audio and they understand how crazy our deadlines are and the money/people involved. I haven't seen other issues with the drive, but I will keep you and everyone else posted on this as I Avid and I work together on resolving the issue.
Old 14th May 2019
  #8
Here for the gear
 

Did you work it out?

Did any of you work out what happened? I've just tried to open some sessions and getting these invalid fade errors. There are whole chuck of the project now missing.
Old 5th September 2019
  #9
Gear Addict
Same problem here, nearly all the files are gone. Did someone of you find a solution?
Old 4 weeks ago
  #10
Gear Head
 

I just responded to idee's private message, but figured I'd share my experiences as the OP. Here's what I wrote to Idee:

Hey Ben - I never got a full explanation from Avid. They had started to investigate but then they kinda drifted off. Their instinct was that it had to do with my hard drive I was using for my session (Glyph SSD external). I think the problem may have been with using Chronosync for cloning my work drive to my backup clone drive. I had been using admin settings which required a password, and I think that was doing something to cause the files to be fragmented in some weird way that wasn't apparent when simply navigating through my folder structure. Maybe it was creating a layer of encryption that messed with settings? I ended up wiping that hard drive, and changing my chronosync settings so that it didn't require admin password access. Haven't had a problem since, but the problem had only occured for 2 different projects within a year so I don't know if the issue has been truly resolved.

You should def hit up Avid tech support and they can help with troubleshooting, and even look through some plist and error files to see if they can detect the issue.

Best of luck my friend, I know how frustrating it is to lose both work and time especially when you don't have a lot of time. I'd definitely try to find your last non-corrupted backup session, do a save copy in, and copy that over to a different drive in the meantime.
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