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Question about lapsed perpetual PA Speakers & PA Management
Old 1 week ago
  #1
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Mikey MTC's Avatar
 

Thread Starter
Question about lapsed perpetual

I hope someone here will know the deal with this.

I support a client who bought a perpetual license with 12 months of support about two years ago. The current version back then was 12.5.2. He's been chugging away on that since then but is having some issues.

I looked into his Avid Master Account and it's offering him versions right up to 12.7. Presumably this was the last version to drop before his 12 month plan expired. I advised him to download the 12.7 and see if that solves his issues.

But it seems 12.7 is asking for an ilok auth when he runs it. Is this right? Even though he didn't download it within his 12 months, he's still entitled to that version isn't he?
Old 6 days ago
  #2
Gear Addict
 
Wizzomixer's Avatar
Old 6 days ago
  #3
Lives for gear
 
Mikey MTC's Avatar
 

Thread Starter
Ah yes, that's right - thanks.
So if I go and look in his iLok account, I should find an unused asset authorising PT12.6 (and 12.7).

Hopefully!
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