Free Customer Service Paper for Studios ...or anyone

[s2_Audio]

There is a lot of hours here. I freely offer it up only to share information with others that has helped me to survive all these decades in the recording studio business.

Table of Contents:

1. Introduction – Recording Studio
2. Perceived Value
3. Competition is Healthy
4. Never take you eye off the ball
5. Studio Conclusion
6. Good Customer Service
7. Respond Rapidly to Customer Contacts
8. Don’t make promises you can’t keep
9. Listen to your customers
10. Deal with complaints
11. Throw in something extra
12. Analysis
13. Employees
14. Training
15. Conflict
16. Reprise
17. Referrals
18. Moments of Truth
19. Sound Practices
20. Conclusion

s2 audio Free Customer Service Paper

[famousbass]

Excellent
Truly excellent
Cheers

[MP Lyons]

Many thanks for sharing... printing up now! I know what I'll be reading this evening.

[temetrepo]

thanks

[Dominion28]

thanks!

[diamondjim]

The download button on your site reads "Good Cusotmer Service"

You might want to fix that.

[captainate]

Thank you thank you thank you. I love reading stuff like this. Yes we are artists, but also business people! Many of my associates have failed because of this.

Much obliged

[diamondjim]

Originally Posted by diamondjim

The download button on your site reads "Good Cusotmer Service"

You might want to fix that.

also:
4. Never take you eye off the ball

Good article! Thanks.

[AstralPStudios]

Excellent read and as I always say: "Without your clients, you have nothing. Treat them with respect and be completely honest."

Another thing about the part on stress, stress is also fear, fear of performing a bad take, fear of whatever may be on their mind. Help them rid themselves of that fear and as an owner/engineer, you have those fears from time to time as well, it's how you deal with it that counts and for some people (like myself) I have to take a couple days to myself and recharge.

Great read though, I'd like to link to this on my blog if you don't mind s2. Conflict resolution is such an important subject and you indeed CAN NOT take it personally, let them vent and say their piece, you say yours as well in a non defensive manner. Generally it's them, not you, could be work, school, home life, etc.

I think this is a great read, not just for studio owners but also for artists, so they can understand things from OUR perspectives.

[RealFeel]

I'd love to read but the file seems to be missing. Any other links?

[Synchronia]

please share, thanks!

[s2_Audio]

Thank you all for your kind words and feedback. As pointed out, the paper needs editing. I commute 3-6 hours a day so I've been working on it as well as my book.

My hopes are to release the first part of the Customer Service paper before AES in NY.

Thank you all again, I'll post here and on my site when it's is done.

Scott
Scott Spain Recording Engineer

[s2_Audio]

It is back ya'all. The information will come in a 3 part series. This is part 1. Thank you all again for your support and the request's to bring it back.

http://www.ninjagandhi.com/CustomerService.html

[nilsontag]

If every house in your city sparkles with lights and garlands,
if visible from all sides rosy cheeks of Santa Claus - means soon the New Year.
Preparation for this festival always takes one day and felt in the Christmas mood among the masses since the beginning of December. And if to the cherished date there are only a couple of weeks - it's time to think about a holiday in earnest.