I know we all have our horror stories about buying gear and dealing with nit wits at guitar center.. but I have an awesome experience I have to share with you all.
I've been in the market for a monitor controller and decided to get a used Pre Sonus Central Station. For the price and the features it seemed like the best way to go.
I ordered the used central station w/ remote from the used section on the gc.com website. Got a great deal on the unit and waited a week for it to show up.
Got the unit and it was pretty beat up. I generally buy used.. so i wasn't super put out by it.. however the screws that hold the remote connector in the back were missing and the talkback button on the rack mount unit was missing. Meh.. No biggie..
I re-arrange my rack and get it mounted and everything plugged in.
I reach for the power cable (IEC) and go to hook it in..
but its a 5 pin connector on the back.
I call the store that shipped it.. The Wilmington, DE store
I explain the situation and in short order get transferred to the Store Manager.
He says they received the unit from another store and will call me back in a bit while he hashes it all out.
30 min later I get a call. Long story short.. the other store bought it used and lost the power cable.. then transfered it to his store. They tore both stores apart looking for the cable and just can't find it. Ross called Pre-Sonus and found out that pre-sonus no longer uses that manufacture to make their power cables which means they can't send me one. they just don't make em anymore.
my options are to return it to my nearest store for a full refund.
At this point most people would have said.. "damn, that sucks.. well.. alright"
But instead I said, "It seems like there wasa serious breakdown in protocol. The first store should NEVER have shipped the unit to the second store without power cable. The Used Gear Manager should NEVER have put the piece on the GC.com website and the warehouse guy should NEVER have shipped it without verifying the correct cables were included. I waited a week for this unit to get something that should never have been put online in the first place. What can we do? I don't need my money back.. I need a monitor controller."
Ross said he'd call me back in a few minutes.
20 minutes later I get a call.
Ross: "Its all done"
Ross: "We're going to drop ship a brand new one in box to your house. Just keep the one you have. If you find a power cable for it, more power to you.. otherwise you have a backup."
Thats what I call fixing a problem.
I find GC to be the best of the retail hell that is buying gear (at least a brick and mortar retailer) and experiences like this.. even though started kinda shitty.. was resolved QUICKLY and relatively painless.
I just got the new unit today.
So.. I got a presonus central station with remote with a spare central station..
F to the yeah people!
for you negative nancy's out there.. yes GC did **** up. But they fixed it. And fixed it proper.
I know I'll keep shoppin there for all my studio nicknacks.