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10th May 2006
| #1 |
| Lives for gear Joined: Dec 2005 Location: Toronto, Canada
Posts: 1,100
Thread Starter | Redco Service
I ordered a bag of teflon tubing from Chris at Redco and when it arrived I noticed that I had ordered the wrong AWG size. Contacted Chris about my mistake and he immediately offered to send me the correct AWG size free of charge. So a big thumbsup to Redco's customer service. Jason |
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10th May 2006
| #2 |
| Gear addict  Joined: Oct 2005 Location: Atlanta, GA
Posts: 391
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I can't say anything about their customer service because I have always received exactly what I ordered...great cables. Well, maybe that is saying something about their service afterall.
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11th May 2006
| #3 |
| Lives for gear Joined: Feb 2006
Posts: 4,075
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I'm impressed with their products and service - and I live in New Zealand. I'll be needing some more cabling soon, and these guys are first on my list.
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11th May 2006
| #4 |
| Lives for gear  Joined: Apr 2004
Posts: 5,695
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Chris is good people!!!!  |
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11th May 2006
| #5 |
| Gear maniac  Joined: Feb 2006 Location: NOLA/NYC
Posts: 198
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Ordered my first cables from them this week. Top notch!thumbsup
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11th May 2006
| #6 |
| Lives for gear  Joined: May 2005 Location: Millbrook, NY
Posts: 2,162
| REDCO A+++++++
Had every patchbay in my facilty wired by REDCO.... Used them for the last 15 / 20 years! Dave and the crew are the best... Paul ww.millbrooksoundstudios.com |
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11th May 2006
| #7 |
| Gear maniac  Joined: Jan 2006 Location: Hills of Vermont
Posts: 171
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All my racks have their modular panels. They are super and makes it very easy to configure panels with the connectors I need.
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11th May 2006
| #8 |
| Lives for gear  Joined: Jan 2004 Location: USA
Posts: 1,016
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Redco... first class all the way!!! One time, and one time only did I go to another vendor (CBI). All I can say is "never again"!!! NEVER!!! My experience with CBI was horrible whereas Redco has always been TOP NOTCH!!! So, why did I even try Redco??? A buddy of mine was trying to get his own business up and running, and became a dealer for CBI, so I was trying to help out a friend... like I said, "Never again"!!! Redco. Always. No matter what.
__________________ DH "Nobody goes there anymore; it's too crowded." -Yogi Berra |
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11th May 2006
| #9 |
| Lives for gear  Joined: Mar 2005 Location: NJ
Posts: 642
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Nice guys BUT... I am still waiting for the correct cables to get to me I ORDERED THEM ON JANUARY 30TH! I received cables wired wrong the first time, Chris was nice, paid for them to be shipped back. Received them again, and they still weren't wired correctly. This time they said they would just speak with the manufacturer of the gear I was connecting to. Week or two went by, nothing. I had to keep calling them. Eventually I had to tell the whole story to someone else at REDCO, and he worked on it for me. Finally, they sent me one cable to test out - and it was working correctly. I told them it was fine - that was a month ago - and I'm still waiting for the last 3 cables to come in. Called today, he said they were waiting for the correct color cables to come in - okay, no problem, but at least they could have told me. I also ordered two connectors - waiting to be shipped with the cables. In addition, I have to keep calling them, and sometimes they don't return calls. I needed these cables for the last four months - horrible customer service. |
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11th May 2006
| #10 |
| Lives for gear Joined: Jan 2004 Location: USA
Posts: 1,016
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Lek... That just sucks! It sounds like the same thing I went through with CBI. They were just horrible, but at the same time, they were not even nice about things, and I had to pay shipping *both* ways. CBI totally sucks! dfegad CBI Hopefully Redco will get you straightened out. |
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11th May 2006
| #11 |
| Lives for gear  Joined: Sep 2003 Location: San Francisco
Posts: 1,538
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they did all my custom EDAC patchbay wiring. over 200 cables. everything as stated. i also scewed up a few of the cables in the order and they let me send them back and fix them the way i wanted free of charge. great service. you get what you pay for. electric |
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11th May 2006
| #12 |
| Lives for gear  Joined: Sep 2004 Location: Austin, Texas USofA
Posts: 1,671
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I'm another fan of Chris and Redco; they did much of the harness work for my last room, super easy to work with. 
__________________ "The music business is a cruel and shallow money trench, a long plastic hallway where thieves and pimps run free, and good men die like dogs. There's also a negative side." - Hunter S. Thompson should have said this, but didn't www.yellowdogstudios.com |
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11th May 2006
| #13 | |
| Lives for gear Joined: Mar 2005 Location: NJ
Posts: 642
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