Just wanted to make it known that I recently bought a couple of pairs of EX-29's for ease of mic placement while tracking (for which purpose I am very happy with them).
However, one of the earphone clips broke very quickly and I was distressed to learn that, even though there was as easy fix, (getting a new headband with new clips on it) the shipping to Canada would make it about $50 to repair my "still new" headphones.
I sent an email to their contact link on the website and within 2 hours a rep (John Gresko) had contacted me about the issue and mailed out a free replacement later that day.
I just got the box today and he even threw an additional spare headband in case this happens again.
Now that is some serious customer service.