Steve Slate Drum Shipping Times???

HOTC · 11th March 2009

I oreded the SS Platnuim drum program well over 2 weeks ago and have yet to recieve it here in europe
Anyone having similar problems?how long did it take to reach you?

camerondye · 11th March 2009

I emailed them after ordering mine, they said they are getting swamped. I ordered mine on February 27 and received mine on March 7. I'm in North Carolina and I think they are in California so shipping probably took 3 days or so.

Hopefully it will be to you soon, they do sound great...I haven't messed with their module yet though.
Good Luck,
cam

gambit · 11th March 2009

used to be really fast. Seems to be slower nowerdays. Been waiting for 2 weeks now. But they're a nice company

Marty Long · 11th March 2009

HOTC I'm really sorry if you are waiting long. We are working around the clock to get orders out at a reasonable rate. European orders can be tricky because once it gets into customs, it can be held for a day or two.

We have a European distributor in Germany that can get any new potential customers faster shipping:

click here for SSD 3.0 European Distributor

Thanks for your patience,

Marty Long
Welcome to Steven Slate Drums

teleman · 12th March 2009

I ordered mine Jan 30 and I am still waiting. I've been in touch and they are suppose to be express shipping another one to me.

Randall I may have to drive over to the shoals so I can see and hear them in person.

Marty Long · 12th March 2009

we use US POST and every once and a while packages get lost which is probably the case in your situation... I'm sure Alex our shipping manager is on it though..
Marty

teleman · 12th March 2009

Yea I have been in touch with Alex and I guess he is doing everything he can. I am still waiting though.

Randall,
I am going out of town next week. I'll try to contact you when I get back and see if we can set something up.

Len

B.Santillan · 12th March 2009

It can take some time to get your order. With that last update it took 2 or 3 weeks for me to get it and I'm in washington state. They're a small company that gets absolutely bombarded by orders. They do what they can and I'm sure they will take care of everyones issues, just give them time.

That said, I haven't ordered the new update yet. I can't find all of my old order information.

JimThompson · 12th March 2009

B.Santillan,

I was in the same boat, I couldn't find my old order number, I called them up and they were very friendly, and verified me as a customer. You might try the same!

All the best,
Jim

camerondye · 12th March 2009

My 8 or 9 days is fine really, it's just the last time it was insanely fast like I had it 2-3 days after I ordered it. Love the Steely Dan set, great sounding stuff and is worth it.
cam

rhythmmaster · 12th March 2009

ANOTHER Steven Slate post!

editied-okay maybe i am being harsh but theres a Slate post once a week on here, thats all im saying.

SkunkWorks · 13th March 2009

Oh F.F.S.

Ya it's a big conspiracy.

Geeezuz.

EDITED
Probably because this used to be the official place for initial announcement, support and feedback for the product until it got its own forum on the SSD site. But just because it now has an official forum doesn't mean it's forbidden to even be discussed here. in fact, I'm surprised that it would actually only be once a week.

Flying_Dutchman · 13th March 2009

2 weeks here, that´s ok for me

11th March 2009	#1
HOTC Lives for gear Joined: Nov 2008 Posts: 850 Thread Starter	Steve Slate Drum Shipping Times??? I oreded the SS Platnuim drum program well over 2 weeks ago and have yet to recieve it here in europe Anyone having similar problems?how long did it take to reach you?

12th March 2009	#8
B.Santillan Gear maniac Joined: Jun 2007 Location: kennewick, WA Posts: 234	It can take some time to get your order. With that last update it took 2 or 3 weeks for me to get it and I'm in washington state. They're a small company that gets absolutely bombarded by orders. They do what they can and I'm sure they will take care of everyones issues, just give them time. That said, I haven't ordered the new update yet. I can't find all of my old order information. __________________ Bernard Santillan

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11th March 2009	#2
camerondye Lives for gear Joined: Jan 2007 Location: Durham, NC Posts: 1,418	I emailed them after ordering mine, they said they are getting swamped. I ordered mine on February 27 and received mine on March 7. I'm in North Carolina and I think they are in California so shipping probably took 3 days or so. Hopefully it will be to you soon, they do sound great...I haven't messed with their module yet though. Good Luck, cam

11th March 2009	#3
gambit Gear Head Joined: Jan 2009 Posts: 38	used to be really fast. Seems to be slower nowerdays. Been waiting for 2 weeks now. But they're a nice company

11th March 2009	#4
Marty Long Gear maniac Joined: Sep 2008 Posts: 298	HOTC I'm really sorry if you are waiting long. We are working around the clock to get orders out at a reasonable rate. European orders can be tricky because once it gets into customs, it can be held for a day or two. We have a European distributor in Germany that can get any new potential customers faster shipping: click here for SSD 3.0 European Distributor Thanks for your patience, Marty Long Welcome to Steven Slate Drums

12th March 2009	#5
teleman Gear nut Joined: Mar 2008 Location: Huntsville, AL Posts: 105	I ordered mine Jan 30 and I am still waiting. I've been in touch and they are suppose to be express shipping another one to me. Randall I may have to drive over to the shoals so I can see and hear them in person.

12th March 2009	#9
JimThompson Gear Head Joined: Jul 2007 Posts: 73	B.Santillan, I was in the same boat, I couldn't find my old order number, I called them up and they were very friendly, and verified me as a customer. You might try the same! All the best, Jim

12th March 2009	#11
rhythmmaster Banned Joined: Feb 2006 Posts: 171	ANOTHER Steven Slate post! editied-okay maybe i am being harsh but theres a Slate post once a week on here, thats all im saying.

13th March 2009	#12
SkunkWorks Lives for gear Joined: Jun 2007 Location: Edmonton, AB Canada Posts: 1,016	Oh F.F.S. Ya it's a big conspiracy. Geeezuz. EDITED Probably because this used to be the official place for initial announcement, support and feedback for the product until it got its own forum on the SSD site. But just because it now has an official forum doesn't mean it's forbidden to even be discussed here. in fact, I'm surprised that it would actually only be once a week.

13th March 2009	#13
Flying_Dutchman Lives for gear Joined: Oct 2005 Posts: 3,145	2 weeks here, that´s ok for me