Mytek customer service

chillthevibe · 28th January 2005

Is Mytek customer service good?

Cause we wanna buy gear with very good support, as we are installing for third party.

Regards

CTV

coolrulz · 29th January 2005

Will we ever know............

waltrubus · 29th January 2005

no its non existent

Toad · 29th January 2005

Mytek's product is good!! (GREAT!!)

zimv20 · 29th January 2005

am i remembering correctly that mercenary used to be a mytek vendor?

Synth80s · 31st January 2005

I've e-mailed Mytek twice over the last 3-4 weeks looking for some product info and I've received nothing in return. In a high-end product niche where the audible difference between top converters is ~1%, customer service and support makes all the difference.

Based on this experience, Mytek is off my list of potential products/vendors.

-Synth80s

Kris · 31st January 2005

Strangely enough, I've also emailed Mytek 2wice in the last week and both times they responded within 24 hours and to my complete satisfaction.

Kris · 31st January 2005

I wonder if you have the wrong email?

Fletcher · 31st January 2005

Quote:

Originally posted by zimv20
am i remembering correctly that mercenary used to be a mytek vendor?

You remember incorrectly... and while I do indeed like the sound of the product [from the limited experience I have with it, it sounded pretty good]... getting a return phone call from Mihal was just a little more painful than root canal sans anesthesia hence we made the active decision to "not go there".

Synth80s · 31st January 2005

Quote:

Originally posted by Kris
I wonder if you have the wrong email?

Nope -- I used info2004@mytekdigital.com -- straight off their web site.

-Synth80s

Toad · 31st January 2005

Myteks costumer service has improved considerably!!

MIKEHARRIS · 31st January 2005

But communications has not

coolrulz · 31st January 2005

Well I was just on the phone with a vendor here in the US.(which I don't wanna name....)

Who told me that they are having to many non returned calls/emails from Mytek , so they are actually telling us that they do not recommend going with Mytek for very poor support.

(BTW they hate to have to tell that to a customer about one of there products......)

Now we find this a shame considerring Mytek have AMAZING gear....

So come on Mytek hire someone to do the customer service job...

caseyLA · 7th February 2005

I ordered a Stereo96 DAC direct from Mytek that was invoiced 11/26/04. After 2+ months, I've yet to receive it. Is this normal for Mytek?

Just wondering. My ADC sounds terrfic and just hoping I get the DAC soon.

28th January 2005	#1
chillthevibe Gear Head Joined: Jan 2005 Location: Texas Posts: 34 Thread Starter	Mytek customer service Is Mytek customer service good? Cause we wanna buy gear with very good support, as we are installing for third party. Regards CTV

31st January 2005	#7
Kris Lives for gear Joined: Jun 2002 Location: Tallahassee Posts: 2,425 1 Review written	Strangely enough, I've also emailed Mytek 2wice in the last week and both times they responded within 24 hours and to my complete satisfaction. __________________ http://www.logcabinmusic.com - studio "... fuuck" - Yours Truly "a GOOD mic pre is good with any mic on any instrument or voice for any genre of music and into any recording device." - W. Wittman (ProSoundWeb) "Ahhh the hell with it... get 1073's and you'll be guaranteed platinum!!" - Fletcher

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29th January 2005	#2
coolrulz Gear interested Joined: Jan 2005 Posts: 4	Will we ever know............

29th January 2005	#3
waltrubus Gear interested Joined: Jul 2004 Posts: 21	no its non existent

29th January 2005	#4
Toad Lives for gear Joined: Dec 2004 Location: The Great Northwest Posts: 634	Mytek's product is good!! (GREAT!!)

29th January 2005	#5
zimv20 Lives for gear Joined: Sep 2003 Location: Chicago Posts: 1,627	am i remembering correctly that mercenary used to be a mytek vendor?

31st January 2005	#6
Synth80s Lives for gear Joined: Sep 2004 Location: Beautiful Southern California (cough, choke, honk) Posts: 812	I've e-mailed Mytek twice over the last 3-4 weeks looking for some product info and I've received nothing in return. In a high-end product niche where the audible difference between top converters is ~1%, customer service and support makes all the difference. Based on this experience, Mytek is off my list of potential products/vendors. -Synth80s

31st January 2005	#12
MIKEHARRIS Lives for gear Joined: Jul 2002 Location: MIAMI FLA Posts: 1,685	But communications has not

7th February 2005	#14
caseyLA Gear nut Joined: Sep 2004 Location: Los Angeles Posts: 112	I ordered a Stereo96 DAC direct from Mytek that was invoiced 11/26/04. After 2+ months, I've yet to receive it. Is this normal for Mytek? Just wondering. My ADC sounds terrfic and just hoping I get the DAC soon.