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28th January 2005, 07:34 PM
| #1 |
| Gear Head  Join Date: Jan 2005 Location: Texas
Posts: 34
| Mytek customer service Is Mytek customer service good? Cause we wanna buy gear with very good support, as we are installing for third party. Regards CTV |
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29th January 2005, 03:46 AM
| #2 |
| Gear interested Join Date: Jan 2005
Posts: 4
|    Will we ever know............ |
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29th January 2005, 03:52 AM
| #3 |
| Gear interested Join Date: Jul 2004
Posts: 21
| no its non existent |
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29th January 2005, 05:22 AM
| #4 |
| Lives for gear Join Date: Dec 2004 Location: The Great Northwest
Posts: 500
| Mytek's product is good!! (GREAT!!)  |
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29th January 2005, 06:06 AM
| #5 |
| Lives for gear  Join Date: Sep 2003 Location: Chicago
Posts: 1,460
| am i remembering correctly that mercenary used to be a mytek vendor?
__________________ She's tidied up and I can't find anything |
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31st January 2005, 10:06 AM
| #6 |
| Lives for gear  Join Date: Sep 2004 Location: Beautiful Southern California (cough, choke, honk)
Posts: 753
 | I've e-mailed Mytek twice over the last 3-4 weeks looking for some product info and I've received nothing in return. In a high-end product niche where the audible difference between top converters is ~1%, customer service and support makes all the difference. Based on this experience, Mytek is off my list of potential products/vendors. -Synth80s |
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31st January 2005, 03:24 PM
| #7 |
| Lives for gear  Join Date: Jun 2002 Location: Tallahassee
Posts: 1,507
| Strangely enough, I've also emailed Mytek 2wice in the last week and both times they responded within 24 hours and to my complete satisfaction.
__________________ http://www.logcabinmusic.com - studio http://www.fullblackout.com - band ...     - Yours Truely "a GOOD mic pre is good with any mic on any instrument or voice for any genre of music and into any recording device." W. Wittman (ProSoundWeb) "Real engineers know that no one gives a shit about their musical opinion. " Methlab |
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31st January 2005, 03:25 PM
| #8 |
| Lives for gear Join Date: Jun 2002 Location: Tallahassee
Posts: 1,507
| I wonder if you have the wrong email?
__________________ http://www.logcabinmusic.com - studio http://www.fullblackout.com - band ... - Yours Truely "a GOOD mic pre is good with any mic on any instrument or voice for any genre of music and into any recording device." W. Wittman (ProSoundWeb) "Real engineers know that no one gives a shit about their musical opinion. " Methlab |
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31st January 2005, 03:31 PM
| #9 | |
| 3 + infractions, membership under review with GS admin  Join Date: Jun 2002 Location: Foxboro, MA USA
Posts: 5,783
| Quote:
__________________ [COLOR="White"][/COLOR] [SIZE="2"][b]Fletcher[/b][/SIZE] If you have a question please email me at [email]Fletcher@mercenary.com[/email] instead of using the PM system... I very rarely check that system and it could take a while to get a response. I can also be found at either address below: [size=2][url=http://recforums.prosoundweb.com][b]R/E/P[/b][/url][/size] the [b]R[/b]ecording [b]E[/b]ngineer and [b]P[/b]roducer forums [url=http://www.mercenary.com][b]Mercenary Audio[/b][/url] [size=1][b]mwagener wrote on Sat, 11 September 2004 14:33[/b] We are selling emotions, there are no emotions in a grid [b][url=http://www.ericambel.com/index.htm]Roscoe[/url] Ambel once said[/b]: Pro-Tools is to audio what fluorescent is to light[/size] | |
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31st January 2005, 05:42 PM
| #10 | |
| Lives for gear Join Date: Sep 2004 Location: Beautiful Southern California (cough, choke, honk)
Posts: 753
| Quote:
-Synth80s | |
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31st January 2005, 08:28 PM
| #11 |
| Lives for gear Join Date: Dec 2004 Location: The Great Northwest
Posts: 500
| Myteks costumer service has improved considerably!! |
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31st January 2005, 09:08 PM
| #12 |
| Lives for gear  Join Date: Jul 2002 Location: MIAMI FLA
Posts: 1,308
| But communications has not
__________________ harrisaudiosystems.com |
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31st January 2005, 10:09 PM
| #13 |
| Gear interested Join Date: Jan 2005
Posts: 4
| Well I was just on the phone with a vendor here in the US.(which I don't wanna name....) Who told me that they are having to many non returned calls/emails from Mytek , so they are actually telling us that they do not recommend going with Mytek for very poor support. (BTW they hate to have to tell that to a customer about one of there products......) Now we find this a shame considerring Mytek have AMAZING gear.... So come on Mytek hire someone to do the customer service job...;)  |
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8th February 2005, 12:22 AM
| #14 |
| Gear nut  Join Date: Sep 2004 Location: Los Angeles
Posts: 103
| I ordered a Stereo96 DAC direct from Mytek that was invoiced 11/26/04. After 2+ months, I've yet to receive it. Is this normal for Mytek? Just wondering. My ADC sounds terrfic and just hoping I get the DAC soon. |
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