Stolen Gear

[hunthearin]

I recently had my Roland Fantom X8, as well as an RME Fireface 800 shipped from school in Ohio to my home in Louisiana. After receiving all 9 of my other packages, none of which contained any gear, I became suspicious as the 10th and the 11th had not showed up. After checking my tracking numbers and calling the shipping center from which I had shipped the items, it was determined that the packages were "lost". The keyboard and rackmounted gear were both shipped in their big black ATA gator cases, and honestly, it is beyond me how packages that run on a tracking system can just suddenly become "lost". The keyboard even made it as far as Port Allen, LA, and was scanned out to delivery. This means that it made it all the way to the big brown truck before it mysteriously turned up missing. It is obvious that both of these packages were stolen.

Now to the Kicker

I insured the keyboard for 3000.00, but didn't insure the rackmounted gear. Is there any way to appeal to UPS so that I could possibly get my 1700.00 for the fireface? Does anyone have experience with this? Please let me know

Cheers,

Hunt

[tnjazz]

Pleading your case to UPS will fall on deaf ears if you didn't insure.

I think you may have just learned a very expensive lesson. Full insurance on anything you ship, no exceptions. For a few extra $ the peace of mind is worth it.

Naturally the claims process is a total nightmare, but that's another subject entirely...

[willythekid]

really sorry to hear that, ups should be responsible for the stuff they ship i think but i guess they have some fine print in the contract to not have that responsibility....
dfegad

[phaedrus]

If you really feel that you want to stick it to the man, you could argue with them that you did insure it. When they say there is no paperwork to support that, react with disbelief...must have been a mistake on their end...but yes, a good lesson to insure anything like that

[phaedrus]

for what its worth, all ups ground shipments are automatically insured up to something like $100