A&H Zed R16 Firewire Mixer
Old 28th November 2011
  #3061
Gear maniac
 

Quote:
Originally Posted by clixor View Post
Hi guys, this might seem as blasphemy for some, but as i'm VERY limited in studio space i'm just wondering if it would be possible to 'mount' the zed r16 vertically.

As this could be a showstopper for me this is really important if the 'bottom' (in vertical mode ) is broad enough to support it. Thanks.
The front (i.e. bottom if standing vertical) is rounded, so it isn't going to stand vertical without support. You could remove the plastic side plates and devise a mount that would hold the Zed vertical (and held it via the screws that attach the side plates). Hope this helps.
Old 28th November 2011
  #3062
Gear interested
 

hi all
i want to ask you something about the ZED R16

in mixdown phase, the 16 faders can control/mix from DAW 16 mono channels or even 16 stereo channels?

in others words, the volumes of the 16 outputs from DAW are only MIDI controlled through the faders or the 16 outputs from DAW do really pass though the channel strip (in this case, it should be only 16 mono channels) ?

thanks to everybody
Old 28th November 2011
  #3063
Gear addict
 

Quote:
Originally Posted by pink74floyd2003 View Post
hi all
i want to ask you something about the ZED R16

in mixdown phase, the 16 faders can control/mix from DAW 16 mono channels or even 16 stereo channels?

in others words, the volumes of the 16 outputs from DAW are only MIDI controlled through the faders or the 16 outputs from DAW do really pass though the channel strip (in this case, it should be only 16 mono channels) ?

thanks to everybody
Not sure I understand the question, but you definitely can't mix 16 STEREO channels in the analogue domain through the desk as the channels are mono.

You can send 16 MONO outputs from the DAW through the desk and mix them to the 2-bus. You just have to set up the routing in your DAW and then press the correct button by each of the 16 channel faders --- you can choose either pre-insert or post-EQ return from the DAW.

You can also use the sliders to send MIDI signals to control 16 stereo channels in your DAW (although I've never done this myself TBH).
Old 28th November 2011
  #3064
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hmm nice...
Old 28th November 2011
  #3065
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cavern's Avatar
 

Quote:
Originally Posted by pink74floyd2003 View Post
hi all
i want to ask you something about the ZED R16

in mixdown phase, the 16 faders can control/mix from DAW 16 mono channels or even 16 stereo channels?

in others words, the volumes of the 16 outputs from DAW are only MIDI controlled through the faders or the 16 outputs from DAW do really pass though the channel strip (in this case, it should be only 16 mono channels) ?

thanks to everybody
16 mono channels or 8 stereo or a combination of both.
Like any other analog mixer.
Old 29th November 2011
  #3066
Gear interested
 

Quote:
Originally Posted by cavern View Post
yes
Great!...

Now i can see why this thread is a hundred pages what a great device. Having effectively a summing mixer with its own DA/AD loopback and ability to add outboard on a per channel basis gives me wood.

I'll save some pennies and be back soon
Old 29th November 2011
  #3067
Gear maniac
Quote:
Originally Posted by D.Harrison View Post
Great!...

Now i can see why this thread is a hundred pages what a great device. Having effectively a summing mixer with its own DA/AD loopback and ability to add outboard on a per channel basis gives me wood.

I'll save some pennies and be back soon
Good grief its only a piece of hardware man
Old 29th November 2011
  #3068
Gear maniac
 

Quote:
Originally Posted by digi882 View Post
Good grief its only a piece of hardware man
After synthporn we now also have mixerporn

btw. thx for answering my question about the vertical mounting!
Old 30th November 2011
  #3069
Gear nut
 

Quote:
Originally Posted by cavern View Post
Yes I can send direct tracks to individual channels 1-14 for say drums, guitar sub, vocals etc. and send all remaining tracks to 15/16, then monitor from the Zed Master. However I want the Zed master to then go back into ProTools to apply plug ins to a Master Fader/Buss to compress and Eq and Limit the entire mix and then monitor that mix.

So to get the Master back into the DAW it needs to go 17/18 digital through firewire into a Stereo Channel in ProTools. The output of the stereo channel in the DAW must be sent to 17/18 with DIGITAL MASTER to LR to monitor it which creates the loop again...unless I want chew up another pair of channels on the Zed.

...................................................

IT's ALWAYS just a button. After spending hours trying to get this resolved I was convinced there was a design flaw and asked Mike from A&H directly and per his response this worked perfectly. No design flaw...just need to hit one button Mikes response as follows...

"Hi Ross,

I can think of a couple of ways to overcome the feedback loop:

1) This is the easiest I think – do not press the Dig Master to L-R button which will route the processed stereo track back onto itself. Instead, press the Digital Master button in the CRM/Phones selection button bank where you can monitor the channels 17-18 from PT without feeding it back to the same mix.

2) If you have any spare channels, you could route the output of the PT Master track to them instead of 17-18, then monitor these channels. They must not be routed to the L-R mix though or you’ll get the same loop problem.

I hope that helps,

Cheers,
Mike."


Option number one was the answer for me. Hope this helps others. Thanks to Mike for the fantastic customer support!!!!

Ross
Old 30th November 2011
  #3070
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cavern's Avatar
 

Quote:
Originally Posted by Ross H View Post
...................................................

IT's ALWAYS just a button. After spending hours trying to get this resolved I was convinced there was a design flaw and asked Mike from A&H directly and per his response this worked perfectly. No design flaw...just need to hit one button Mikes response as follows...

"Hi Ross,

I can think of a couple of ways to overcome the feedback loop:

1) This is the easiest I think – do not press the Dig Master to L-R button which will route the processed stereo track back onto itself. Instead, press the Digital Master button in the CRM/Phones selection button bank where you can monitor the channels 17-18 from PT without feeding it back to the same mix.

2) If you have any spare channels, you could route the output of the PT Master track to them instead of 17-18, then monitor these channels. They must not be routed to the L-R mix though or you’ll get the same loop problem.

I hope that helps,

Cheers,
Mike."

Option number one was the answer for me. Hope this helps others. Thanks to Mike for the fantastic customer support!!!!

Ross
Interesting,i knew about option 2 but i didn't know about option one.
That's much easier and doesn't eat up 2 channels.

*I believe you posted that though,not me.
Old 30th November 2011
  #3071
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Faderjockey's Avatar
I knew it could be done..
I had a funny feeling that A&H wouldn't have made it so you couldn't do this...
Old 30th November 2011
  #3072
Gear interested
 

Zed r16 not connecting - win 7 64 bit

I have been reading this thread for a long time and finally decided to pull the trigger. I received the r16 few days back but haven't been able to get it to work. I tried it with my windows 7 64 bit laptop with a Express Slot firewire card. The device manager shows the slot as well as the driver properly, but when I open the Allen & Heath driver software it either says 'Device is not accessible' or 'Driver streaming parameter locked'. I have installed the latest driver and firmwire.

I tried using an older laptop running win XP and r16 worked, even with the same firewire card! Something is wrong with win 7 64 bit.

I have already contacted Allen & Heath support but wanted to check in this forum anyways. I have learnt a lot about this mixer by reading the 1000s of posts and I am hopeful someone can help me out. I did find a post where someone else was having the same issue, but the solution was to re-install win 7, which I think is not a practical work-around. Any help will be greatly appreciated!
Old 1st December 2011
  #3073
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cavern's Avatar
 

Quote:
Originally Posted by sidenmetal View Post
I did find a post where someone else was having the same issue, but the solution was to re-install win 7, which I think is not a practical work-around. Any help will be greatly appreciated!
The longer you wait,the more practical it will get.

It could be anything and a re-install will likely fix it 99% of the time.
Old 1st December 2011
  #3074
Gear interested
 

Quote:
Originally Posted by cavern View Post
The longer you wait,the more practical it will get.

It could be anything and a re-install will likely fix it 99% of the time.
Thanks Cavern. I am already close to re-installing, just trying to exhaust all my options before that.
Old 1st December 2011
  #3075
Gear interested
 

Well, I did a factory restore of my laptop and reinstalled the driver but still r16 is not working. Please help!
Old 3rd December 2011
  #3076
Lives for gear
Anyone know how to solve the "No Devices found. Connect Device(s)." error?

I had driver ver. 3.5.5 and after opening itunes, the comp. lost connection to the ZED. So I figured I'll try a restart. No success. Hard shut down. No success. Decided to re-instal driver. Uninstalled ver. 3.5.5, then found there was an updated ver. (3.5.6) and installed it. Restart and power ZED on - nothing. Shut down and turn ZED on, nope...
OHCI controller lists the system as:

--------------------------------------------
OS: Microsoft Windows 7 64-bit [6.1.7600]

Microsoft 1394ohci.sys [6.1.7600.16385]
Microsoft ohci1394.sys [6.1.7600.16385] (legacy)
Microsoft 1394bus.sys [6.1.7600.16385] (legacy)

Looking for OHCI 1394 Host Controllers...

1:
Vendor : (1106) VIA Technologies
Chipset: (3044) VT6307/VT6308
Revision: C0
Max 1394 Speed Capability: S400
Support: Compatible, no known issues.

Done.

-----------------------------------------

Any ideas?
Old 3rd December 2011
  #3077
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djmukilteo's Avatar
Quote:
Originally Posted by asdfdsa View Post
Anyone know how to solve the "No Devices found. Connect Device(s)." error?

I had driver ver. 3.5.5 and after opening itunes, the comp. lost connection to the ZED. So I figured I'll try a restart. No success. Hard shut down. No success. Decided to re-instal driver. Uninstalled ver. 3.5.5, then found there was an updated ver. (3.5.6) and installed it. Restart and power ZED on - nothing. Shut down and turn ZED on, nope...
OHCI controller lists the system as:

--------------------------------------------
OS: Microsoft Windows 7 64-bit [6.1.7600]

Microsoft 1394ohci.sys [6.1.7600.16385]
Microsoft ohci1394.sys [6.1.7600.16385] (legacy)
Microsoft 1394bus.sys [6.1.7600.16385] (legacy)

Looking for OHCI 1394 Host Controllers...

1:
Vendor : (1106) VIA Technologies
Chipset: (3044) VT6307/VT6308
Revision: C0
Max 1394 Speed Capability: S400
Support: Compatible, no known issues.

Done.

-----------------------------------------

Any ideas?
It's probably a Win7 problem with your security settings and computer. It's restricting the installation of the hardware drivers.
Make sure you have Administrative permission's (Run as Administrator) to run the .exe file. Also go into your User Account profile and make sure the UAC slider is all the way down.
Before trying to install the driver, turn off and disable any Anti Virus and firewall programs that might be blocking installation.
If that doesn't help contact A&H tech support.
Old 3rd December 2011
  #3078
Lives for gear
Quote:
Originally Posted by djmukilteo View Post
It's probably a Win7 problem with your security settings and computer. It's restricting the installation of the hardware drivers.
Make sure you have Administrative permission's (Run as Administrator) to run the .exe file. Also go into your User Account profile and make sure the UAC slider is all the way down.
Before trying to install the driver, turn off and disable any Anti Virus and firewall programs that might be blocking installation.
If that doesn't help contact A&H tech support.
I think you may have mistaken what I meant? It appears that the drivers installed OK since it did finish, and restart, if you're suggesting that win7 wasn't allowing the drivers to install at all?

Also, I'm unaware of a User Acount profile and UAC slider.
(btw, the ''no devices found. connect device'' error occurred even before the new driver install/update)
Thanks for any help!
Old 3rd December 2011
  #3079
Lives for gear
Quote:
Originally Posted by asdfdsa View Post
I think you may have mistaken what I meant? It appears that the drivers installed OK since it did finish, and restart, if you're suggesting that win7 wasn't allowing the drivers to install at all?

Also, I'm unaware of a User Acount profile and UAC slider.
(btw, the ''no devices found. connect device'' error occurred even before the new driver install/update)
Thanks for any help!
Found the user account and turned off the notification.
Uninstall, reinstall, no go.
Old 3rd December 2011
  #3080
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djmukilteo's Avatar
Quote:
Originally Posted by asdfdsa View Post
Found the user account and turned off the notification.
Uninstall, reinstall, no go.
Try checking these steps and post the results.

1.) Does the ZEDR16 show up in your Control Panel\System\Device Manager?
Is it running with no problems? No yellow or red flags showing up in the driver under the Sound,Video and game controllers. If it's listed there, do a right click on it and go to Properties and see if there are any conflicts and make sure it is the right driver version.
2.) In Control Panel click "Sound" and make sure the ZED is listed there as your default sound device for playback and recording.
3.) Make sure you power the computer off completely and do a cold boot not a restart. Drivers do not initialize doing a restart. Anytime you change anything with hardware drivers you have to power the computer down and cold boot.
4.) Make sure you have any "onboard" or internal motherboard Audio disabled in the BIOS. Remove any audio drivers not associated with the computer that are not Allen & Heath before you install the ZED driver.
This also requires a cold boot to initialize properly.
5.) Make sure you have the ZED turned on before you power up the computer.
6.) Make sure your DAW is setup in it's audio device connections with the Allen and Heath ASIO driver and that all the channels are setup properly and load.
Old 3rd December 2011
  #3081
Lives for gear
Quote:
Originally Posted by djmukilteo View Post
Try checking these steps and post the results.

1.) Does the ZEDR16 show up in your Control Panel\System\Device Manager?
Is it running with no problems? No yellow or red flags showing up in the driver under the Sound,Video and game controllers. If it's listed there, do a right click on it and go to Properties and see if there are any conflicts and make sure it is the right driver version.

ZED does not show up anywhere, it practically disappeared off the face of the Earth :(

When it was running, it would have the yellow flag/alert showing all the time, and had various 'issues', most mentioned earlier in this forum, pops/drop while watching Youtube vids, or playing itunes, etc, no 17/18 chnnl in 96k mode.




2.) In Control Panel click "Sound" and make sure the ZED is listed there as your default sound device for playback and recording.

Nope, doesn't show there.

3.) Make sure you power the computer off completely and do a cold boot not a restart. Drivers do not initialize doing a restart. Anytime you change anything with hardware drivers you have to power the computer down and cold boot.

Did that, multiple times.

4.) Make sure you have any "onboard" or internal motherboard Audio disabled in the BIOS. Remove any audio drivers not associated with the computer that are not Allen & Heath before you install the ZED driver.
This also requires a cold boot to initialize properly.

Did that, both disabling, then uninstalling my 1) Blue tooth audio, 2) Nvidia HD audio, 3) HD audio device. Then followed with cold boot. Heck, now I have no 'Sound Devices' Icon in the Device manager anymore...also, double checked that the onboard sound card was disabled in the BIOS, even went ahead and disabled blue tooth for the hell of it.

5.) Make sure you have the ZED turned on before you power up the computer.

Check. I do that habitually.

6.) Make sure your DAW is setup in it's audio device connections with the Allen and Heath ASIO driver and that all the channels are setup properly and load.

When it was working, that'd all be taken care of.
You know, you've been rather helpful throughout this thread, A&H should throw you some kickbacks
Old 3rd December 2011
  #3082
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djmukilteo's Avatar
Quote:
Originally Posted by asdfdsa View Post
You know, you've been rather helpful throughout this thread, A&H should throw you some kickbacks
Haha....that would be sweet a little forum mooolah!
Probably ain't happenin...be nice though!
I actually hate to see anybody having trouble with their toys...no matter who it is or what toy it is. I'm always fixing friends gear even if it isn't audio or computer stuff...I guess I just like fixing things and the smile on their faces when it works.

OK so back to your deal.

If the driver does not show up in the Device Manager or it has any flags it's not going to work and it isn't installed properly and not loading at boot up.
Having all that stuff uninstalled and a clean slate is a good thing because you can easily isolate your problem. And none of those extraneous audio devices or programs are needed now that you have the ZED...it is your sound card...and an expensive high quality one at that!

I assume you have downloaded the latest driver AND firmware from A&H
Those both have to be installed...
Make sure you unzip and extract every folder in that download package!
Until you see an .exe file and a .bin file. The zip package is a nightmare of zip folder within zip folders that need to be unpacked.
Once you get down to the .exe file (the driver) and the .bin file (the firmware) copy them somewhere that you can easily get to. That way you don't have to migrate through all those folders again.
I always make a new folder and copy those to an A&H driver folder in My Documents which has all my recording setup files in it...then I delete all those zip folders...that way when I need to "browse" to the diver location I know exactly where it is!
Install the driver first....make sure you really have Win7 set to allow you to install hardware drivers....Defender off (permanently IMHO).
Disable your AntiVirus program while doing the installation.
Turn the UAC (User Account Control Panel) to "never notify".
If the driver is installing properly you should get one or two dialog boxes pop up that say something like "This driver is not a Microsoft certified driver" and you MUST click to "Continue Anyway"...very important!

After the driver is done cold boot and then go into Device Manager and make sure if was actually installed and loaded (no flags) and under driver properties that it is running with no conflicts.
If you don't see it or there are flags or conflicts....Win7 still hasn't installed and loaded the driver....
If you get that far and everything is there....then open up the A&H ZED black cube application on your desktop and make sure there are no flags there.
Then go into the Firmware loader, locate the .bin file that was extracted with the driver zip package and update the firmware. Just be careful you don't accidentally stop the update mid stream or lose power when doing the firmware update or your ZED may need to be re-flashed via the factory.

Let me know how that goes
Old 4th December 2011
  #3083
Gear interested
 

As I had posted earlier, I am having similar problems with my windows 7 64 bit laptop. Whenever I try to open the A&H Control Panel, it throws an error "Device is not accessible". I have checked in Device Manager and the driver is installed properly. I had already checked my user access, disabled Firewall, turned Defender off, everything that I have read in earlier posts, but nothing seems to work. My R16 works fine with my older laptop with XP but Win 7 just wouldn't work. I had done factory restore as well!

In event viewer there is an error log with Exception Code: 0xc0000005, so I am thinking it has something to do with access violation. But I really don't know what to try next.

I have contacted A&H support and I have provided them all information regarding my system config. Now, all I can do is wait....
Old 4th December 2011
  #3084
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djmukilteo's Avatar
Quote:
Originally Posted by sidenmetal View Post
As I had posted earlier, I am having similar problems with my windows 7 64 bit laptop. Whenever I try to open the A&H Control Panel, it throws an error "Device is not accessible". I have checked in Device Manager and the driver is installed properly. I had already checked my user access, disabled Firewall, turned Defender off, everything that I have read in earlier posts, but nothing seems to work. My R16 works fine with my older laptop with XP but Win 7 just wouldn't work. I had done factory restore as well!

In event viewer there is an error log with Exception Code: 0xc0000005, so I am thinking it has something to do with access violation. But I really don't know what to try next.

I have contacted A&H support and I have provided them all information regarding my system config. Now, all I can do is wait....
Well, all I can tell you is that the ZEDR16 works fine on Win7 64/32 bit no problems on 99% of the user's machines out there.
If you are getting exception errors something in your computer is not fully installing the driver or it is the wrong version or you have a access/permissions problem or your firewire chipset controller is incompatible.
You've already proven there's nothing wrong with the ZED itself, so now you just need to figure out where your Win7 is screwed up...
All those things have to communicate exactly with the OS or it will not work.
Correct driver, compatible firewire card/port and current ZED firmware versions all have to be installed correctly.
So this is a problem with a setting somewhere in your system or incompatibility with your motherboard.

Is it possible you have some other device (FW or other) that is conflicting with the firewire controller? Disconnect any external devices and uninstall those drivers completely and see if that's what's causing the miscommunication.
Graphic card, Printers, external drives etc...MIDI devices?
Anything hardware related.
See if you can remove everything to the bare bones and see if that fixes the driver error.
You can always reinstall the devices you removed afterwards...sometimes certain things interfere with each other and they have to be installed in a certain order/priority....I've seen that happen!

Maybe list your computer brand, model, specs exactly here....PCI cards, external stuff....anything weird or special or different you might have running on your computer....

Check the factory motherboard chipset controller drivers and current BIOS version....check your BIOS to see if it's running the latest firmware update.

Do you use a separate FW PCI or PCie card or internal motherboard port?

Hardware conflicts and issues can usually be tracked down to some obscure BIOS feature that's disabled or not activated as part of your system setup.
If in doubt reset your BIOS to the factory default (usually "F5" and save "F10"). You can always go back in and disable any onboard graphics or audio later.

A lot of times graphic adapter cards or internal onboard chipsets cause conflicts...if it is a separate card try removing it and use the basic VGA mode....If it's you graphics card, find a better card and change it!
There are some really crappy graphic cards out there!
Old 4th December 2011
  #3085
Lives for gear
Quote:
Originally Posted by djmukilteo View Post
...
Let me know how that goes
Hah, very cool man you sound like a good guy, you've atleast kept me level headed enough to not throw things through windows in frustration


OK.
Did all the above, firewall, defender, anti virus, all off. Uninstalled driver again.

"If the driver is installing properly you should get one or two dialog boxes pop up that say something like "This driver is not a Microsoft certified driver" and you MUST click to "Continue Anyway"...very important!"

I never get that dialogue box...idk why. The install will finish and I'll do a cold boot (instead of restart) nothing will pop up, and I can open the driver control panel, etc. Though under "INFO" -''Driver Version:'' it'll say, ''no device found.'' or some such, the "PAL version: 3.5.6.1170"-something

So, I said FK it. uninstall.

Went back to the older 3.5.5 ver. and installed that. No dialogue box again.
Cold boot. For some reason the comp. went and re-installed the HD audio device drivers...hmm.

Anyway, shutdown again, turn ZED on, power up. No good. "Device not found. Connect Device." Then I turn off ZED and turn it back on 5secs later - and BOOM, win7 sees it and starts installing the drivers. Woohoo! Except.....nope, no sound.

Device manager sees the A&H driver and says its working good.
System sounds sees the ZED and it's set to default, seems to be working good as the volume bar is moving when signal is played.
Yet I have no sound coming through to my speakers...and they're routed correctly in regards to the ZED....so close but no cigar
Old 4th December 2011
  #3086
Gear interested
 

Quote:
Originally Posted by asdfdsa View Post
Hah, very cool man you sound like a good guy, you've atleast kept me level headed enough to not throw things through windows in frustration


OK.
Did all the above, firewall, defender, anti virus, all off. Uninstalled driver again.

"If the driver is installing properly you should get one or two dialog boxes pop up that say something like "This driver is not a Microsoft certified driver" and you MUST click to "Continue Anyway"...very important!"

I never get that dialogue box...idk why. The install will finish and I'll do a cold boot (instead of restart) nothing will pop up, and I can open the driver control panel, etc. Though under "INFO" -''Driver Version:'' it'll say, ''no device found.'' or some such, the "PAL version: 3.5.6.1170"-something

So, I said FK it. uninstall.

Went back to the older 3.5.5 ver. and installed that. No dialogue box again.
Cold boot. For some reason the comp. went and re-installed the HD audio device drivers...hmm.

Anyway, shutdown again, turn ZED on, power up. No good. "Device not found. Connect Device." Then I turn off ZED and turn it back on 5secs later - and BOOM, win7 sees it and starts installing the drivers. Woohoo! Except.....nope, no sound.

Device manager sees the A&H driver and says its working good.
System sounds sees the ZED and it's set to default, seems to be working good as the volume bar is moving when signal is played.
Yet I have no sound coming through to my speakers...and they're routed correctly in regards to the ZED....so close but no cigar
I also never get any "Continue Anyway" dialogue....I never got it while installing any other drivers, but they all worked....and yes, if you disconnect R16 and then open the A&H driver software, it shows the 'No devices found' error but if you click Ok it does open. After that if you connect R16, it gets recognized, but there is no sound. I have been through that.

I agree with djmukilteo, there must be some driver conflict or authorization issue, but I haven't been able to find it yet. I know it is not something I installed earlier, since I have tried doing a factory restore of my laptop and it still didn't work. It is not the Express port firewire card I use, since I tried with the same card with my XP laptop and it worked. So it has to be something else. My BIOS didn't show any Integrated Peripherals settings, so I couldn't disable onboard audio from BIOS. But I will try messing with it a bit more and see what happens.
Old 4th December 2011
  #3087
Gear interested
 

By the way, here is my system configuration, if that helps.
Attached Thumbnails
A&H Zed R16 Firewire Mixer-computer-properties.jpg  
Old 4th December 2011
  #3088
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djmukilteo's Avatar
Quote:
Originally Posted by asdfdsa View Post
Hah, very cool man you sound like a good guy, you've atleast kept me level headed enough to not throw things through windows in frustration


OK.
Did all the above, firewall, defender, anti virus, all off. Uninstalled driver again.

"If the driver is installing properly you should get one or two dialog boxes pop up that say something like "This driver is not a Microsoft certified driver" and you MUST click to "Continue Anyway"...very important!"

I never get that dialogue box...idk why. The install will finish and I'll do a cold boot (instead of restart) nothing will pop up, and I can open the driver control panel, etc. Though under "INFO" -''Driver Version:'' it'll say, ''no device found.'' or some such, the "PAL version: 3.5.6.1170"-something

So, I said FK it. uninstall.

Went back to the older 3.5.5 ver. and installed that. No dialogue box again.
Cold boot. For some reason the comp. went and re-installed the HD audio device drivers...hmm.

Anyway, shutdown again, turn ZED on, power up. No good. "Device not found. Connect Device." Then I turn off ZED and turn it back on 5secs later - and BOOM, win7 sees it and starts installing the drivers. Woohoo! Except.....nope, no sound.

Device manager sees the A&H driver and says its working good.
System sounds sees the ZED and it's set to default, seems to be working good as the volume bar is moving when signal is played.
Yet I have no sound coming through to my speakers...and they're routed correctly in regards to the ZED....so close but no cigar
I think you and sidenmetal might have the same problem!
What brand of computers do you each have that your using?
That might be a clue!
Like I said it's something in your computers not the ZED.
It's really impossible without being there and looking at your setup.
I can only offer the things that I know need to be setup before it will work properly. Anytime it seems flaky or a fluke it's probably not right!

But don't get frustrated....you will find the problem.
You have to eliminate things one at a time methodically.
Sometimes eliminating things that are not the problem will bring you to the actual problem.
If you have the driver and firmware loaded for the ZED, the ZED should communicate everytime first time...if it isn't somethings not correct.
There are only those two software/firmware parts between the ZED and your computer OS.
I'm sure you've ruled out the FW cable which is the only physical part involved.
So ruling out those 3 items...it comes down to something blocking the communications between the two within Win7....which we know because the ZED works fine on XP and other computers.
I would probably look through the Services logs in the Administrative Tools panel and make sure there isn't some security setting.
The other thing that comes to mind because you say neither of you get any sound......how do you have the ZED setup for monitoring?
Are you sure the ASIO driver is running as default in Win7 and not the WDM or DirectX audio drivers....either of those can be checked in the Sound control panel and if the ZED ASIO driver is not listed there as your default device it won't give you any sound....at least through the ZED.
The only connection to WDM is in the ZED black cube app under WDM tab and that should be set to CH1/2 and no other channels should be listed.
You can change and drag those to whatever channels on the ZED you want to use for playing Windows sounds or media players or web players but you have to punch in the red LED on CH1/2 to get any sound.
If your in your DAW none of that WDM stuff will apply and you can't listen to web stuff or media players at the same time....the DAW needs to be closed.
Hope that gives both of you some more ideas....
Hang in there....you just got rogue electrons running around free and crazy and have no idea where or what they're supposed to do yet!
Once you tell them exactly what to do they'll do it all the time every time!
Old 4th December 2011
  #3089
Lives for gear
 
djmukilteo's Avatar
Quote:
Originally Posted by sidenmetal View Post
By the way, here is my system configuration, if that helps.
How about a shot of your Device Manager and then the driver properties of the ZED in there!
That might help.
Old 4th December 2011
  #3090
Gear interested
 

I use Toshiba Satellite A650-S6094 laptop.

As mentioned in one of my earlier posts - I found an Application Log in Eventviewer with the below info:

Faulting application name: AllenAndHeathFW.exe, version: 3.5.6.11675, time stamp: 0x4e4a0569
Faulting module name: AllenAndHeathFW.exe, version: 3.5.6.11675, time stamp: 0x4e4a0569
Exception code: 0xc0000005
Fault offset: 0x000000000000431f
Faulting process id: 0x13f4
Faulting application start time: 0x01ccb24be137308b
Faulting application path: C:\Program Files\AllenAndHeathFW\AllenAndHeathFW.exe
Faulting module path: C:\Program Files\AllenAndHeathFW\AllenAndHeathFW.exe
Report Id: 2b41d4ec-1e3f-11e1-a803-88ae1de87e5b
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