Digidesign Digi 002 Rack FAULTY

Pies · 10th July 2007

my friend has got a faulty 002 rack that he says is faulty
it powers up but is now seen by any computer
has anyone heard of this problem before and kno if its easily fixed

i kno its a long show but worth picking your brains
as he is prepared to let it go for next to nothing
+ would be a cheap way for me to get brushed up on my pro tools skills again

thanks
ow

**matt thomas** · 10th July 2007

has he tried it on a mac? some pc firewire cards aren't compatible (assuming you post should read "NOT seen by any computer"

my 002 is faulty too if any one recognizes the symptoms? (sorry about the thread hijack, I was going to start a seperate one, but perhaps together we can acheive more). Channel 3 just has a a loud (constantly peaking) buzz like digital distortion coming through both the mic and line inputs.

narco

cnelson · 10th July 2007

PIES... you may want to head over to the digidesign user forums (duc.digidesign.com) and search for "power harness." Apparently the computer not recognizing the device is related to a potentially faulty ribbon cable inside the device that oxidizes over time.

Digidesign use to send out new power harnesses to individuals who were comfortable to do it themselves. It is not a terrible difficult fix.

good luck!

yrplace · 10th July 2007

I had this problem with my 02 start when I switched to MAc Mini from an 867 - G4. Switching programs would cause the computer to stop seeing the 002.

Contacted digi and they sent the replacement power cable harness which didn't fix the problem.

Haven't gotten back to them yet, but I'm guessing in my case its the Mac Mini that's the culprit somehow.

Good luck

Pies · 10th July 2007

yeah i heard it could be the power harness and you can get a cable of digi
If i knew it was definatly this i would take it off his any but at the same time i dont wanna throw money away on something i possibly cant fix

cnelson · 10th July 2007

Quote:

Originally Posted by Pies

yeah i heard it could be the power harness and you can get a cable of digi
If i knew it was definatly this i would take it off his any but at the same time i dont wanna throw money away on something i possibly cant fix

My understanding is that Digi will replace the power harness for free. I'd give them a call and see what they say. Also, as I mentioned earlier, read some of the threads regarding the harness issue so you can familiarize yourself with the symptoms. Good luck

Jonboy79 · 10th July 2007

Quote:

Originally Posted by Pies

yeah i heard it could be the power harness and you can get a cable of digi
If i knew it was definatly this i would take it off his any but at the same time i dont wanna throw money away on something i possibly cant fix

Anything can be fixed. It's just how much it takes to fix it.

nerogtr · 11th July 2007

i just had the same problem with my 002r, and it was the power harness. just call digi's FREE support line (even if your 002r is out of warranty). when they start asking for your registration info just tell them you have an out of warranty 002r that is having problems with its power harness. they will stay on the line and continue to help you for free. they'll ask for the symptoms to make sure the power harness is the problem, and then ask you for your address. you should have the new part within 1-2 days (free part with free shipping) with installation instructions (very simple). my 002r works like a charm now! good luck.

10th July 2007	#1
Pies Gear addict Joined: Jun 2007 Location: UK Posts: 352 Thread Starter 2 Reviews written	Digidesign Digi 002 Rack FAULTY my friend has got a faulty 002 rack that he says is faulty it powers up but is now seen by any computer has anyone heard of this problem before and kno if its easily fixed i kno its a long show but worth picking your brains as he is prepared to let it go for next to nothing + would be a cheap way for me to get brushed up on my pro tools skills again thanks ow

10th July 2007	#2
matt thomas Moderator Joined: Jan 2004 Location: New Zealand/Switzerland/guitar case Posts: 8,273	has he tried it on a mac? some pc firewire cards aren't compatible (assuming you post should read "NOT seen by any computer" my 002 is faulty too if any one recognizes the symptoms? (sorry about the thread hijack, I was going to start a seperate one, but perhaps together we can acheive more). Channel 3 just has a a loud (constantly peaking) buzz like digital distortion coming through both the mic and line inputs. narco __________________ Steve Gadd, New York Brass, David Kahne, Abbey Road Mastering, all featuring on Lesley Meguid (my wife)'s album "The Truth About Love Songs", out now! Check out some previews on www.itunes.com/lesleymeguid or Lesley Meguid on Facebook - neve, fairchild, m49 for vox etc..

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10th July 2007	#3
cnelson Gear interested Joined: Jun 2007 Posts: 12	PIES... you may want to head over to the digidesign user forums (duc.digidesign.com) and search for "power harness." Apparently the computer not recognizing the device is related to a potentially faulty ribbon cable inside the device that oxidizes over time. Digidesign use to send out new power harnesses to individuals who were comfortable to do it themselves. It is not a terrible difficult fix. good luck!

10th July 2007	#4
yrplace Lives for gear Joined: Jun 2005 Location: lost angeles Posts: 1,745	I had this problem with my 02 start when I switched to MAc Mini from an 867 - G4. Switching programs would cause the computer to stop seeing the 002. Contacted digi and they sent the replacement power cable harness which didn't fix the problem. Haven't gotten back to them yet, but I'm guessing in my case its the Mac Mini that's the culprit somehow. Good luck

11th July 2007	#8
nerogtr Gear addict Joined: Jan 2007 Location: Los Angeles, CA Posts: 318	i just had the same problem with my 002r, and it was the power harness. just call digi's FREE support line (even if your 002r is out of warranty). when they start asking for your registration info just tell them you have an out of warranty 002r that is having problems with its power harness. they will stay on the line and continue to help you for free. they'll ask for the symptoms to make sure the power harness is the problem, and then ask you for your address. you should have the new part within 1-2 days (free part with free shipping) with installation instructions (very simple). my 002r works like a charm now! good luck.