Sonic Sense

Peacock · 8th May 2008

Does anyone have any experience with buying from Sonic Sense. Are they a good company?

boojum · 8th May 2008

If you are buying over the Internet with a credit card you are covered. You just let the credit card company that there is a failure to perform and they reverse the entry and you return the goods, if you have them. That is what has worked for me.

Other than that, I have not heard anything bad about Sonic Sense.

tnjazz · 8th May 2008

Quote:

Originally Posted by Peacock

Does anyone have any experience with buying from Sonic Sense. Are they a good company?

I have purchased from them several times in the past. They are legitimate and they deliver the product you purchase. Whether they are 'Good' or not is debateable - that all depends on your definition of the word. I was not unhappy with the service I received, however.

Quote:

Originally Posted by boojum

If you are buying over the Internet with a credit card you are covered. You just let the credit card company that there is a failure to perform and they reverse the entry and you return the goods, if you have them. That is what has worked for me.

Other than that, I have not heard anything bad about Sonic Sense.

Are you saying you had an issue with a purchase you made from Sonic Sense and you were forced to request a chargeback?

boojum · 9th May 2008

No, I have not had any issue with SS. I was speaking in general terms about a different supplier. And this was the only time I had a problem. I have always, other than that once, had excellent serfvice on the Internet. And when you live in the country as I do, you shop that way a lot.

Thanks for asking so I could clear that up.

Cheers

tnjazz · 9th May 2008

thumbsup

bove · 9th May 2008

Sonic Sense has been excellent for me on multiple occasions. They are my "go to" dealer when I need any of the products they sell.

edwinhurwitz · 9th May 2008

I really like Sonic Sense. Marc Nutter is an old school taper guy and really embodies the best of that culture. He's gone on to do acoustic consulting for some very upscale clients, so he's got serious expertise in the use of his products from every level. I've gotten a lot of stuff over the years from them and have always gotten excellent service and prices.

My purchases from have included a Grace V3, RME Octa and Quadramic and monitor speakers aside from many DAT tapes back in the day.

No commercial interest, just a satisfied customer.

Edwin

Peacock · 9th May 2008

Quote:

Originally Posted by tnjazz

Are you saying you had an issue with a purchase you made from Sonic Sense and you were forced to request a chargeback?

i also have never had a problem I am just planning to order 2 sheops cmc5 bodies and they have them. This is my 1st order with them. Thanks for the feedback everyone. They were very helpful on the phone and called me back as promised. I am completing the order today.

parametric · 2 Weeks Ago

I put in a order for two items. I called first to find out if the items were in stock and I was assured they were. In fact, I was told they would be shipped within 48 hours. I expected a tracking number two days later. Nothing. Maybe it took an extra day. Nope.

Finally I called to find out if I could get a tracking number. "Oh we're out of stock. We'll have to drop-ship both from the manufacturer." I told them I would be at a particular address for only two more weeks. "No problem."

Problem. I had to call them back again in a week and a half to get the tracking number. They didn't bother sending it to me. I called and found out it was to be delivered after the date I said it couldn't be delivered. At this point I wrote the GM and the "owner" and was assured this was a freak occurrence. I had to harass them continually to get the shipping changed to a different address.

I expected some attention for the second part of my order. Same EXACT song and dance. Over a month after I ordered from them, I cancelled my order. Never received the second piece of gear. Unbelievably incompetent.

psmits · 1 Week Ago

Hi Parametric,
I am truly sorry you had such a negative experience with Sonic Sense. As a live sound systems engineer and stagehand of many years, I fully understand the importance of getting what you need when you need it.

I certainly remember your specific situation despite the many thousands of satisfied customers we have every year, specifically because it is so rare to have a situation like this. I hope that our correspondence by phone and email, and sending a second unit by 2nd day service to another destination at your request, reduced the inconvenience it caused you.

When Sonic Sense formed in 1994, it was with the inspiration to provide truly great and caring service for our customers. Following my own bad experiences as a field recordist seeking equipment from other companies, I wanted to make sure we offer more knowledge and understanding of client needs than anyone else out there. Out of this came our company slogan, "Old School Service in a Modern Marketplace." We strive to meet this standard every day and will use this experience to continue to improve in the future.

Again, my sincere apology to you. The in-house credit we offered still stands should you decide to give us a shot again in the future.
I am confident your next experience will be what it should.

Sincerely,
Marc Nutter, VP
Sonic Sense

8th May 2008	#1
Peacock Lives for gear Joined: Nov 2007 Location: north carolina Posts: 519 Thread Starter	Sonic Sense Does anyone have any experience with buying from Sonic Sense. Are they a good company?

8th May 2008	#2
boojum Lives for gear Joined: May 2007 Location: Astoria, OR, US&A Posts: 2,308 1 Review written	If you are buying over the Internet with a credit card you are covered. You just let the credit card company that there is a failure to perform and they reverse the entry and you return the goods, if you have them. That is what has worked for me. Other than that, I have not heard anything bad about Sonic Sense. __________________ Nov schmoz ka pop.

2 Weeks Ago	#9
parametric Gear interested Joined: Mar 2012 Posts: 1	Sonic Sense was horrible for me I put in a order for two items. I called first to find out if the items were in stock and I was assured they were. In fact, I was told they would be shipped within 48 hours. I expected a tracking number two days later. Nothing. Maybe it took an extra day. Nope. Finally I called to find out if I could get a tracking number. "Oh we're out of stock. We'll have to drop-ship both from the manufacturer." I told them I would be at a particular address for only two more weeks. "No problem." Problem. I had to call them back again in a week and a half to get the tracking number. They didn't bother sending it to me. I called and found out it was to be delivered after the date I said it couldn't be delivered. At this point I wrote the GM and the "owner" and was assured this was a freak occurrence. I had to harass them continually to get the shipping changed to a different address. I expected some attention for the second part of my order. Same EXACT song and dance. Over a month after I ordered from them, I cancelled my order. Never received the second piece of gear. Unbelievably incompetent.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread starter	Forum	Replies	Last Post
Sonic Sense	Peacock	So much gear, so little time!	1	8th May 2008 03:30 AM
AAAARRRGGGHHH this makes no sense!!!!!!	c.gymer	Geekslutz forum	4	2nd April 2007 05:48 PM
Sonic Sense 442 field mixer	jmkays	High end	0	4th February 2006 07:18 PM
Sense of humour	Renie	So much gear, so little time!	20	25th September 2002 03:26 AM

9th May 2008	#4
boojum Lives for gear Joined: May 2007 Location: Astoria, OR, US&A Posts: 2,308 1 Review written	No, I have not had any issue with SS. I was speaking in general terms about a different supplier. And this was the only time I had a problem. I have always, other than that once, had excellent serfvice on the Internet. And when you live in the country as I do, you shop that way a lot. Thanks for asking so I could clear that up. Cheers

9th May 2008	#5
tnjazz Lives for gear Joined: Sep 2005 Location: Nashville, TN Posts: 1,809	thumbsup

9th May 2008	#6
bove Gear maniac Joined: Dec 2005 Location: New York, NY Posts: 290	Sonic Sense has been excellent for me on multiple occasions. They are my "go to" dealer when I need any of the products they sell.

9th May 2008	#7
edwinhurwitz Lives for gear Joined: Aug 2004 Location: Boulder, CO Posts: 975 1 Review written	I really like Sonic Sense. Marc Nutter is an old school taper guy and really embodies the best of that culture. He's gone on to do acoustic consulting for some very upscale clients, so he's got serious expertise in the use of his products from every level. I've gotten a lot of stuff over the years from them and have always gotten excellent service and prices. My purchases from have included a Grace V3, RME Octa and Quadramic and monitor speakers aside from many DAT tapes back in the day. No commercial interest, just a satisfied customer. Edwin

1 Week Ago	#10
psmits Gear interested Joined: Dec 2011 Location: Denver, CO Posts: 2	Hi Parametric, I am truly sorry you had such a negative experience with Sonic Sense. As a live sound systems engineer and stagehand of many years, I fully understand the importance of getting what you need when you need it. I certainly remember your specific situation despite the many thousands of satisfied customers we have every year, specifically because it is so rare to have a situation like this. I hope that our correspondence by phone and email, and sending a second unit by 2nd day service to another destination at your request, reduced the inconvenience it caused you. When Sonic Sense formed in 1994, it was with the inspiration to provide truly great and caring service for our customers. Following my own bad experiences as a field recordist seeking equipment from other companies, I wanted to make sure we offer more knowledge and understanding of client needs than anyone else out there. Out of this came our company slogan, "Old School Service in a Modern Marketplace." We strive to meet this standard every day and will use this experience to continue to improve in the future. Again, my sincere apology to you. The in-house credit we offered still stands should you decide to give us a shot again in the future. I am confident your next experience will be what it should. Sincerely, Marc Nutter, VP Sonic Sense