Originally Posted by wubbzy
The other thing that convinced me to go out and purchase this is that you guys seem to stand behind your customers. You easily could have charged for the 2000 patch upgrade, like most other companies do. Same goes for your free upgrade from Trilogy. Not many companies are willing to do things like that anymore. ESPECIALLY during this economic crisis we're in.
I hope other companies learn from you. This is how you win loyal customers that will keep coming back.
Sorry sound like a dick, because this was never Eric's intention of course,
But the free upgrade to Trillium is the LEAST Spectronsonics can do after the terrible mess they left Trilogy users in at Intel upgrade time.
Users (with the wrapper) know how difficult it is to open old Trilogy sessions (U need to access it on a non-Intel, find the patch and user settings, write them down, go back to the Intel session, open the wrapper, manually setup the patch again).
Furthermore, many people told me the Wrapper doesn't work for them, either at all, or causes crackling and breakup and sketchyness in the session.