They have a forum! Run by a guy called David!
Apple / Logic doesn't really need to have people on hand to give support like that, because you very rarely get massive problems, most of the time it's user error.
You already get plugins with Logic that rival 3rd party software, decent soft synths etc. and you never get people begging for a decent free sampler
I love Cubase, but I can see why Pro's use PT's and Logic, and having used Cubase since the CubaseVST days I know that the program is the most unstable out of all DAWS. and the only reason why support has stepped it's game up, is because of Yamaha.