Originally Posted by Dean Roddey
As long as they don't misrepresent their product and the copy protection it entails, there's no disrespect involved. They are doing what they feel they need to, as every company does. Try going to the store and dickering with someone to have the company that made something you want to buy change some fundamental policy they have before you'll buy it. It won't happen. Your choice is buy it or not. That's always the case, and it's not disrespect. It's presenting you with a set of possibilities and a price for them, and you get to choose.
I agree with being up front about it, all business' should be.
Forcing a customer to not only use but also pay for your dongle or copy protection is disrespect.
So is not recognizing that not everyone has the same working conditions (laptops, lack of usb ports, lack of internet on some studio computers to authorize.)
I do vote with my wallet accordingly often, and am happy to continue to do so while still voicing my complaints about the disrespect that some software companies show to loyal customers.
People get angry because the tools they pay for as customers are being (slightly on the best day) hindered by non customers and thieves.
edit - I went to update my ilok for pro tools 10 a week and a half ago and chrome didn't work, mozilla didn't work, 64 bit IE didn't work and FINALLY a 32 bit OLD version of IE with a bunch of settings changed manually managed to interact with the Ilok site. I'm hardly what you would call computer illiterate, I've used them daily for the last 15 years of my life in many professional settings. A lot of people I know don't even keep the internet on their studio computer, imagine trying to authorize on a third party computer while you're trying to get back to work.