Anyone get their little Euphonix yet?

[elambo]

My observation: If people would read the manual or ReadMe file this would be a much shorter thread.

[midnightsun]

Originally Posted by elambo

My observation: If people would read the manual or ReadMe file this would be a much shorter thread.

I wish the answer for me were this simple. I have read and reread the manual and ReadMe many times. I must say that the Euphonix people have been decent and even made time to call me and tried to help me get up and running. I give them an "A" for effort. I have have purchased new ethernet cables and verified all of my connections. I suppose that my MC Mix could be a bad one. On the other hand maybe my G5 Quad is just not able to support the Eucon software. Is this a PTHD issue?

I don't feel screwed nor do I feel as frustrated as I did 10 days ago when I started this misadventure. Though I have had zero success, I feel a sense of goodwill toward Euphonix because they have tried. I have very difficult time not being successful in completing a task I start on. I have spent way, way too many hours trying to get the MC Mix to work for me and I think that I am having to admit defeat. Perhaps Euphonix can pull a rabbit out of the hat. They have asked me to email them some information about my computer. I will do so and take this a step at a time.

[elambo]

Yes, I do think you're an exception. Seems that you've gotten to know these very well, unfortunately without success in the end. But others seem to reach a revelation after discovering something that was in the install instructions all along.

[davidd]

Originally Posted by midnightsun

I suppose that my MC Mix could be a bad one. On the other hand maybe my G5 Quad is just not able to support the Eucon software. Is this a PTHD issue?

Did you try out your McMix with any other application supporting MCU? Maybe on a different computer?

Just to make sure if it is ProTools, McMix or your G5?

Should be worth being clear about that.

David

[drbob1970]

Hi. Just coming back from AES in Amsterdam. I asked the guys at te Euphonix boot if they knew when the PC version would be released. They answered taht they are working on it, but that no official release date has been decided yet.
We PC users will have to be patient I guess...

[Killahurts]

Originally Posted by elambo

My observation: If people would read the manual or ReadMe file this would be a much shorter thread.

Well for my part of that I can only say that the manuals, both paper and online, are still in their infancy, i.e. they left a lot out. The manuals did NOT solve my Machine room to Control room networking problem, Euphonix tech support and I did.

After that:

Neither the dealer's tech guy, or the Euphonix techs could figure out why my MC Control wouldn't work. The computer saw it, but it didn't work. The unit wouldn't get past the Euphonix startup screen.

I spent all morning on the phone that day, we tried everything, and finally I was told we would have to wait for another tech coming in later who might know more...

Then, I decided to reinstall the whole software again, on top of itself, without uninstalling. I then repaired permissions, then went into the software and turned on every button I had been told by the techs to avoid.

The thing works perfectly now, played with Logic for the rest of the afternoon, rock solid, everything is fast and works as it should. Got it to work in DP, for whatever that's worth (Eucon coming in DP6). I set it up for FCP, but I got interested in the video edit I pulled up, and forgot to check to see if the MC worked.

So Elambo, wanna hear my latest observation?

This product is advertised as having soft keys that are user programable, per application. Yet I seem to have missed the read me file where it is explained how you do this. There are preset soft keys for lots of applications, even Safari and Mail.. but how to program them? My observation is that they should have made those instructions a little easier to find... or maybe it doesn't do that quite yet and it's on it's way.

Still, this is a great product that will get better, and the support has been outstanding (they weren't able to solve my initial problem, but it wasn't for lack of trying).

Besides, everybody who's been on a Mac for a while knows that manuals can potentially get your ass in trouble faster than just about anything.

[drbob1970]

Originally Posted by Killahurts

This product is advertised as having soft keys that are user programable, per application. Yet I seem to have missed the read me file where it is explained how you do this. There are preset soft keys for lots of applications, even Safari and Mail.. but how to program them? My observation is that they should have made those instructions a little easier to find... or maybe it doesn't do that quite yet and it's on it's way.

I asked this very question to the guy at the AES. He said that, at the moment, the soft keys were indeed fixed sets per application, but that would be made programmable in a future release, so that you can assign for instance user-defined macros to them and so on.

[ptbarnum]

there is a big blue sheet of paper that comes with the MC Control that says explains that assignable soft keys are coming in an update.

[Killahurts]

Originally Posted by ptbarnum

there is a big blue sheet of paper that comes with the MC Control that says explains that assignable soft keys are coming in an update.

So there is..

I thought that page was blank, never occurred to me to turn it over

[Raven11]

Originally Posted by elambo

My observation: If people would read the manual or ReadMe file this would be a much shorter thread.

ROFLMAO.... RTFM!!!!

I heart you!

[Benedict]

Euphonix have sent me a new MC mix - they confirmed the power unit was faulty. I will let you know how I get on.

[Benedict]

Ok i picked up my replacement Euphonix today.

It switches on and off nicely now, haha :)

First issue: Unit was set to a specific ip address and wasn't recognised. This is not the default setting apparently so fook knows how it got there in the first place. I did rtfm to change it but it wouldn't respond. After trying all sorts of combinations I managed to get the dhcp settings back to default. Problem 1 solved :) I just hope they didn't give me B stock as a replacement

Second issue: Ableton live wouldn't hook up - the midi input and output was sort of greyed out. To fix this i changed the ports in system preferences and all was ok (fyi i have no other midi hardware attached). After that worked I then changed them back to how i had them originally and all was still ok. I guess this issue is a legacy from the previous unit and the uninstall process.

Anyway, all seems ok. I do have some other issues but i want to play a little more before i raise them fully. The main ones being fader response and accuracy.

[ar10003]

Logic Pro: About the 8.0.2 update

Logic 8.0.2 has just been released with support for the Euphonix devices.
I'd be REALLY interested to hear how you guys get on.

I returned my original unit and swapped it for a Mackie but could be tempted back if all the issues re fader jitters, dropped connections and fader resolution are resolved!

[max the mac]

been playing with the MC control tonight... is it just us and this unit or is the touch screen sensitivity a little "inconsistent" , or downright unreliable?? selecting tracks and operating soft keys etc , is very much hit and miss..... I'll call them on tuesday (it's a bank holiday weekend here in the UK) , but we'd be interested to know if anyone else is having similarly underwhelming first impressions ..... in principle it's great..... but... the touch screen is letting this unit down at least./ Hopefully it's maybe a duff unit... but if they're all like this and there's no way to "adjust" the sensitivity , then it'll be going back....

anyone else got feedback on this?

[yoink]

Originally Posted by max the mac

been playing with the MC control tonight... is it just us and this unit or is the touch screen sensitivity a little "inconsistent" , or downright unreliable?? selecting tracks and operating soft keys etc , is very much hit and miss..... I'll call them on tuesday (it's a bank holiday weekend here in the UK) , but we'd be interested to know if anyone else is having similarly underwhelming first impressions ..... in principle it's great..... but... the touch screen is letting this unit down at least./ Hopefully it's maybe a duff unit... but if they're all like this and there's no way to "adjust" the sensitivity , then it'll be going back....

anyone else got feedback on this?

Since the release of the MC Control and the end of the NAMM/NAB tradeshow circuit, Euphonix has been incredibly responsive.

There's a bug in the in current firmware where the faders don't transmit properly at near the bottom of their travel making a -infinity input nearly impossible on the first try.

I got an immediate response from a member of the Euphonix team and it wasn't just a pre-written template.

So it looks like they're trying very hard to be on top of things. I certainly hope you simply got a bum unit - but I continue to tread the Artist series waters very carefully.

[elambo]

Originally Posted by Killahurts

Well for my part of that I can only say that the manuals, both paper and online, are still in their infancy, i.e. they left a lot out.

I'm not keeping track of who's having trouble with what, but I've been following the entire thread (because I WILL buy these eventually and this thread helps me know when it's finally safe) and I keep seeing, again and again, people solving their own problems after "noticing" things in the manual or ReadMe.

The very good news is that the other reoccurring topic is Euphonix's constant updating and their responsive tech support. For such an inexpensive and deep device, I personally expect several bugs. What's important is that they get removed and without much delay. Although slowly for some people, Euphonix does seem to be steering the ship towards the right heading.

[max the mac]

The response from Euphonix UK was less than encouraging..... , actually frankly completely useless.

they have no real time useful support system in place, no product passes through their hands.,... they couldn't change it out even if it was faulty....

the UK support line is a transatlantic ansaphone...





the unit's going back to DV as faulty.... DV of course have no units with which to compare it, or replace it.... so therefore a mackie control system will probably be being re-instated.


for the time being at least I'm withdrawing my interest, and any recommendation that professional users look at this product.

[davidd]

Originally Posted by max the mac

The response from Euphonix UK was less than encouraging..... , actually frankly completely useless.

I just got my unit. also from DV, and a quick plug`n`play test showed everything working ok.

I´m gonna get deeper into the menues the next days and post my experiences soon.

US support is great, did you try them?

David

[max the mac]

US support is no use in the Uk when actual physical checking of units is required... nor can they apparently magic a unit out of thin air.... to replace a potentially faulty one with....

compared to the awesome support here for the MC pro... this is really quite inadequate...

in a professional working environment, it's sadly not a scenario that works...

I still love the product concept.... but the reality at present is unworkable for us...

in 6 months or so i'll give it another look.

[Killahurts]

Originally Posted by elambo

I'm not keeping track of who's having trouble with what, but I've been following the entire thread (because I WILL buy these eventually and this thread helps me know when it's finally safe) and I keep seeing, again and again, people solving their own problems after "noticing" things in the manual or ReadMe.

I hear you man. I would be just as cautious as you, except I already have a working system (digital console), so I'm not wasting production time because of the Artist and it's issues. I got the control, but I won't take delivery of the mixes until Eucon works with my main DAW of choice, DP. Works great with Logic though, so I see the potential.

The very good news is that the other reoccurring topic is Euphonix's constant updating and their responsive tech support. For such an inexpensive and deep device, I personally expect several bugs. What's important is that they get removed and without much delay. Although slowly for some people, Euphonix does seem to be steering the ship towards the right heading.

Yes they do. I know this product will reach it's potential because of the way Euphonix has handled problems so far, and because they are obviously excited about it and committed to making it the "dream product" that was promised.

Any other company and I don't know..

But I admit that they will get a little more leeway from me, just because they are Euphonix.

[max the mac]

more usefully, Devin Workman, the rather helpful and efficient European artist series product specialist is twisting all sorts of arms to get the demo unit to double check against tomorrow..... and bringing ti round himself... as no retailers have any stock at all... (or much interest in holding units in stock for their sales staff to get familiar with.... so it seems... )

then at least we'll know if it's a faulty unit...

I've got to say, his dedication to providing effective support in the face of a system which plainly doesn't seem set up to do so, is more than just commendable, it's medal worthy...

that's the sort of support i'm more used to seeing from companies like Euphonix in their more professional markets... ...


5 gold stars for Mr Workman, even if it doesn't end up solving it....

[ehunter]

Can anyone who is using this with Ableton Live comment on the functionality ?

[stealthmode]

Originally Posted by ehunter

Can anyone who is using this with Ableton Live comment on the functionality ?

Not so bueno with MC Mix. Faders, Pans, Solo, Mute, Transport. I have the MC Control, too. It's no better right now...But Ableton's Mackie implementation is pretty good from what I remember. I know with the MC Pro you can customize buttons with any Mackie Control commands. So when the new software for MC Control comes out I'm pretty sure with the MC Control I'll be able to access all the Mackie functions with Ableton, and put them on whatever buttons I want.

[dlmorley]

Originally Posted by musikwerks

Well, I am not upgrading to 8. Not with all the grief people have reported here. If the worst comes to worst I will run it in HUI mode until Logic 8 is.... better.

LOADS of people running without issue.
It's a great piece of software in my opinion...
Better? It IS!

[ehunter]

Originally Posted by stealthmode

Not so bueno with MC Mix. Faders, Pans, Solo, Mute, Transport. I have the MC Control, too. It's no better right now...But Ableton's Mackie implementation is pretty good from what I remember. I know with the MC Pro you can customize buttons with any Mackie Control commands. So when the new software for MC Control comes out I'm pretty sure with the MC Control I'll be able to access all the Mackie functions with Ableton, and put them on whatever buttons I want.

So you are saying you can only use Faders, Pans, Solo, Mute, Transport with LIVE?

[max the mac]

UPDATE

spent several hours with Devin Workman today... Euphonix's artist series european demo man.... ( and front line hardware "on site" support chappie , when all else fails)

identified that
A) the unit we had seemed marginally less responsive overall, and definitely , noticeably , obviously so in the top left corner... possibly a faulty screen....

B) the track select layer of the touch screen is definitely not as quick and immediate as any of the other touch screen layers, or indeed, selecting by fader touch....


A) obviously should be generally a non-issue for most people

B) well it's irritating, but there are ways around it.... and no doubt euphonix will be working to rectify this glitch.... the work around is to use a double tap , a bit like a mouse double click , and to use end of finger tip + a bit of finger nail, rather than the pad of the finger tip... this seems to be fairly reliable.. although still has the odd moment....

when in other layers, like muting, and soloing, and the soft key macro things... it's a complete non issue , it's fast and responsive enough to keep me happy.,.... it is just that top "track select" layer of the touch screen that has the sluggish response and slight inconsistency to single taps of the finger ona track button.

Devin worked his ass off today, and showed the kind of commitment to support and problem solving that one would LIKE to expect from the entire industry.,... I have nothing but praise for the man.

(he even left us his unit, taking ours away to be investigated.... I wouldn't suggest he'd always be able to do that, or should be expected to.... but given the circumstances, it was hugely appreciated, and I'm going to make a point of buying him lunch next time I see him at a trade show... )


On balance, assuming there is a fix for this issue , which it turns out is relatively minor when equipped with a properly, definitely, fully functional unit... I see no reason you guys shouldn't once again seriously give it some thought.... it's a lovely unit and the general functionality is really VERY cool...

and the touch response of the faders is lightning quick... way faster than the mackie...

I also discovered you can use the thing to control RME's fireface totalmix cue monitoring application.... and seems to be good for MOTU cuemix as well.



Issues to be aware of

1) the touch screen is sluggish in track select mode at present , but is fine in all other aspects. and i mean ALL other aspects....
2) the faders currently have a bug when approaching - infinity, it's known , relatively minor, and a fix is in the pipeline. this does not apply to the mix unit.... so they can definitely sort it out...
3) a couple of supported feature issues in logic... Logic fails to create a bus object when an unused one is instantiated from a track on the control surface, but does so when you use the mouse.... this would appear to be a logic issue.... not the control surface... as the control surface does what it's supposed to and represents it on the screen.... and logic does activate the send on the track itself , and follows the control values... its the creation of the bus in the mixer that fails..
4) it can be a little finicky about IP assignments and sharing the network with dynamically assigned IP modems and the like.... a fixed IP system is much preferred.

5) if you try one for more than 30 seconds, and the ONE slightly sluggish layer doesn't bother you you WILL want one/..

[stealthmode]

Originally Posted by ehunter

So you are saying you can only use Faders, Pans, Solo, Mute, Transport with LIVE?

Right now, yeah-and record enable. Which really isn't that much of an issue as my main DAW's are PT and Logic-and the default buttons for PT and Logic are already pretty awesome. (using jog wheel to trim/slip regions in PT is freakin sweet.) But after getting an email back from Euphonix (right after my post) I know that when the next MC Control software comes out I'll be able to control effects, instruments, sends, anything you can do with a Mackie Control in Live... Plus, the MC Control will let me put the buttons wherever I want on the touch screen or softkeys. I'm looking forward to this.

[Shaggy2039]

From the looks of it - the MC Control has as many issues as the Mix.

Tell me if I'm wrong, but the impression I'm getting here is that things are still totally unstable with the MC Control / Mix... I've moved from being completely sold on this unit when I saw it was first announced, to somewhat skeptical after reading the stories about the MC Mix, to now officially skipping these altogether. Hope I'm wrong...

[pixelhead]

Originally Posted by Shaggy2039

From the looks of it - the MC Control has as many issues as the Mix.

Tell me if I'm wrong, but the impression I'm getting here is that things are still totally unstable with the MC Control / Mix... I've moved from being completely sold on this unit when I saw it was first announced, to somewhat skeptical after reading the stories about the MC Mix, to now officially skipping these altogether. Hope I'm wrong...

I am running 2 mix's with a control in logic and pro tools and everything is perfect so far.

[MeloManiac]

There is a pretty big issue that I am surprised nobody but me experienced. That is, the units don't take into account if you have hidden tracks in Logic. So if you have a series, or just one hidden track, and I use this to be able to have screensets that only show audio tracks for example, the units faders and the actual tracks in Logic won't be in sync. So you can't use it if you have any hidden tracks, basically. I know that Euphonix are aware of this and hopefully a fix is on the way.