iLok Stopped Working

brian_delizza · 31st October 2006, 03:12 AM

I have only had my iLok for about a week and all of a sudden it is not being recognized by my computer.

I am also not able to synchronize it with the iLok website.

Is there a known problem with these things?

BCains · 31st October 2006, 03:23 AM

having the same problem with mine, would like to know also.

TREMORS · 31st October 2006, 04:16 AM

Sounds silly, but are you using the same USB port each time?
It seems to me, that (PC at least) wants the computer recognizes the device, it tends to expect it to be in that same spot.

But, I would assume you would do that.

My Ilok has worked fine for a year...
Sync'd on my internet/do all pc and used on my recording pc, so even switching between two different computers, no problems here.

have you contacted them?
maybe it's a run of buggy/faulty iLoks..
I know there is no warranty, per se, but one week and it not working seems like a reason to aggressivly request a new one.

wish I was more help.

-D

Berolzheimer · 31st October 2006, 04:54 AM

Is the light on? Sometimes their usb connection can be funky, I've had to pull them slighty out or wiggle them to get a connection.

Nice in something that has thousands of dollars worth of licenses on it.

brian_delizza · 31st October 2006, 05:01 AM

Quote:

Originally Posted by Berolzheimer

Is the light on? Sometimes their usb connection can be funky, I've had to pull them slighty out or wiggle them to get a connection.

Nice in something that has thousands of dollars worth of licenses on it.

Yup the light is on, and I tried wiggling it and putting it in different ports with no luck. I guess I'll just call them and see what the deal is.

sonnylarsen · 31st October 2006, 05:08 AM

I know that if I move my iLok from one USB port to another on my PC I have to go through a little "new hardware found". If you are using Windows, go into hardware manager and look for an unknown USB device of siome type. You may just need to reinstall the iLok drivers and then run the hardware wizard for the device again.

BCains · 31st October 2006, 06:54 AM

the light on mine doesnt even show, i've tried two different computers.
i'll just have to take it back, lucky its only new and only has the digi factory bundle on it.

brian_delizza · 2nd November 2006, 02:08 AM

So I bought a new iLok only to discover that your old one still needs to work in order to transfer the licenses.

Is there any possible way that I can do this, or do I have to send them both back?

terminal3 · 2nd November 2006, 10:15 AM

Quote:

Originally Posted by brian_delizza

So I bought a new iLok only to discover that your old one still needs to work in order to transfer the licenses.

Is there any possible way that I can do this, or do I have to send them both back?

gotta send the busted one to ilok. it'll probably be a couple weeks wait if you don't have ZDT coverage. I think once they verify that it's broken they'll re-deposit your licenses into your ilok account to sync with your new ilok (that is, you don't have to send them the empty one).

brian_delizza · 2nd November 2006, 10:51 PM

Thanks,
I just started the RMA process and I have to mail it back to them

Guess the waves plug-ins have to wait...

TheReal7 · 2nd November 2006, 11:05 PM

Quote:

Originally Posted by brian_delizza

Thanks,
I just started the RMA process and I have to mail it back to them

Guess the waves plug-ins have to wait...

You've just entered the........

Twilight Zone!!!

Doo dee doo doo, doo dee doo doo....

brian_delizza · 2nd November 2006, 11:15 PM

Quote:

Originally Posted by TheReal7

You've just entered the........

Twilight Zone!!!

Doo dee doo doo, doo dee doo doo....

such an incredible pain in the ass...

I had a license on it that was not synchronized with the ilok site, how am I going to go about replacing that one? I guess just call Izotope...

XSergeantD · 2nd November 2006, 11:52 PM

Guys, be sure to spend a few extra $ on the little USB extension. If your iLok (or any other HASP key) is in a USB port and takes a hit, chances are that sucker is dead. Throw in the little 6" USB extender and unless you step on the key itself, the worst that will happen is the extender will stop working or the USB port will stop working, not your dongle.

brian_delizza · 3rd November 2006, 02:57 AM

Quote:

Originally Posted by XSergeantD

Guys, be sure to spend a few extra $ on the little USB extension. If your iLok (or any other HASP key) is in a USB port and takes a hit, chances are that sucker is dead. .

I guess I learned that the hard way....

terminal3 · 3rd November 2006, 01:13 PM

if you buy Waves plug-ins I highly recommend getting another, different iLok that's just for Waves licenses, as they don't use iLok.com and should you have a problem it's a different process to resolve it.

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31st October 2006, 03:12 AM	#1
brian_delizza Lives for gear Join Date: Jun 2006 Location: CA Posts: 578	iLok Stopped Working I have only had my iLok for about a week and all of a sudden it is not being recognized by my computer. I am also not able to synchronize it with the iLok website. Is there a known problem with these things? __________________ www.indopendence.com www.briandelizza.com www.myspace.com/optymaemcee www.myspace.com/wastelandsmusic

31st October 2006, 04:16 AM	#3
TREMORS Gear addict Join Date: May 2006 Location: VA Posts: 365	Sounds silly, but are you using the same USB port each time? It seems to me, that (PC at least) wants the computer recognizes the device, it tends to expect it to be in that same spot. But, I would assume you would do that. My Ilok has worked fine for a year... Sync'd on my internet/do all pc and used on my recording pc, so even switching between two different computers, no problems here. have you contacted them? maybe it's a run of buggy/faulty iLoks.. I know there is no warranty, per se, but one week and it not working seems like a reason to aggressivly request a new one. wish I was more help. -D __________________ "Dont you see it? It's our island...that's where we have to go.."-Snitter __________________________ www.myspace.com/tremorsaudio

31st October 2006, 04:54 AM	#4
Berolzheimer Lives for gear Join Date: Dec 2002 Location: El Lay Posts: 2,010	Is the light on? Sometimes their usb connection can be funky, I've had to pull them slighty out or wiggle them to get a connection. Nice in something that has thousands of dollars worth of licenses on it. __________________ Purveyor of fine sounds since 1961. My very incomplete IMDB list: My very incomplete IMDB list I'm all ears.

2nd November 2006, 02:08 AM	#8
brian_delizza Lives for gear Join Date: Jun 2006 Location: CA Posts: 578	So I bought a new iLok only to discover that your old one still needs to work in order to transfer the licenses. Is there any possible way that I can do this, or do I have to send them both back? __________________ www.indopendence.com www.briandelizza.com www.myspace.com/optymaemcee www.myspace.com/wastelandsmusic

31st October 2006, 03:23 AM	#2
BCains Gear maniac Join Date: Dec 2005 Location: Gold Coast, Australia Posts: 292	having the same problem with mine, would like to know also.

31st October 2006, 05:08 AM	#6
sonnylarsen Gear Head Join Date: Jul 2006 Posts: 54	I know that if I move my iLok from one USB port to another on my PC I have to go through a little "new hardware found". If you are using Windows, go into hardware manager and look for an unknown USB device of siome type. You may just need to reinstall the iLok drivers and then run the hardware wizard for the device again.

31st October 2006, 06:54 AM	#7
BCains Gear maniac Join Date: Dec 2005 Location: Gold Coast, Australia Posts: 292	the light on mine doesnt even show, i've tried two different computers. i'll just have to take it back, lucky its only new and only has the digi factory bundle on it.

2nd November 2006, 10:51 PM	#10
brian_delizza Lives for gear Join Date: Jun 2006 Location: CA Posts: 578	Thanks, I just started the RMA process and I have to mail it back to them Guess the waves plug-ins have to wait... __________________ www.indopendence.com www.briandelizza.com www.myspace.com/optymaemcee www.myspace.com/wastelandsmusic

2nd November 2006, 11:52 PM	#13
XSergeantD Lives for gear Join Date: Sep 2005 Location: Las Vegas Posts: 1,013	Guys, be sure to spend a few extra $ on the little USB extension. If your iLok (or any other HASP key) is in a USB port and takes a hit, chances are that sucker is dead. Throw in the little 6" USB extender and unless you step on the key itself, the worst that will happen is the extender will stop working or the USB port will stop working, not your dongle. __________________ - Brent - www.StudioAtThePalms.com Without music, life would be a mistake - Nietzsche Cake or Death? [/SIGPIC]

3rd November 2006, 01:13 PM	#15
terminal3 Lives for gear Join Date: Jan 2006 Location: London, UK Posts: 1,781	if you buy Waves plug-ins I highly recommend getting another, different iLok that's just for Waves licenses, as they don't use iLok.com and should you have a problem it's a different process to resolve it.

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