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zebopdin
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#1
4th December 2013
Old 4th December 2013
  #1
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Steven Slate Drums forum shut down.

Hmmmmm. I realize it became a spam fest over there, but really? Seems odd to forgo a support forum on your signature product. Or I'm I crazy? Is SSD a thing of the past now that Slate Digital is making so many stand-out products?
#2
4th December 2013
Old 4th December 2013
  #2
Slate Pro Audio / Slate Digital
 
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I decided to do this for a few reasons:

- No matter how many things we added to the forum, it was spam central
- Too many customers were using the forum as a support base and then getting frustrated, since we have an official support system
- Very few users were using it, likely due to the spam problems
- We were compromising our actual support system due to the fact that our support techs were always on the forums too

I plan to offer a better FAQ, more video tutorials, and more focus on actual support so that we can offer our customers a better service. Hopefully you will all agree that this was a good decision.

Cheers,
Steven
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Steven Slate

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#3
4th December 2013
Old 4th December 2013
  #3
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Took a two second look over there, and bounced out. Good call, slate.

Sent from my SAMSUNG-SGH-I337
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zebopdin
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#4
5th December 2013
Old 5th December 2013
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Thanks Steven! Even though I'll miss the heyday of the forum, it's still great to know that I can post a comment on gearslutz and get a direct response from the man himself! Keep up the great work!
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#5
5th December 2013
Old 5th December 2013
  #5
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guavadude is offline
I wish SS just had one website with everything on it.
Some products are on both some aren't. A consolidated site would save time and frustration.
#6
5th December 2013
Old 5th December 2013
  #6
Slate Pro Audio / Slate Digital
 
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Well, the issue with two websites is that there are two companies, with two different carts, etc. The reason we put TRIGGER in the Slate store is because many people don't understand that in order to get TRIGGER you have to go to the SSD page.. and thought we discontinued the product. So we do keep it there. If you want to buy TRIGGER and an SD product, you still have to check out twice, so it's a bit of a burden, but I see no good solutions.

Cheers,
Steven
#7
5th December 2013
Old 5th December 2013
  #7
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serstickman is offline
Just purchased SSD4 Custom (great price point for guys like me who wanna try something before shelling out a wad of cash)

I've been researching the following question "Does SSD4 have a problem with crashing DAWs (Logic X & Studio One so far) in OS X Mavericks?"

The links of this search all lead to <drum roll> the forums you had to take down. I've tried setting up a support ticket but that system doesn't wanna take my email for some reason. I even tried calling lol.

So Mr Slate, could you please answer my question, please?

If this crashing issue can be resolved I am so gonna spend more $$$ with you cuz' based on what I am hearing with this Custom version...WOW!!!
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#8
6th December 2013
Old 6th December 2013
  #8
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LittleBoxRecords is offline
How long does it generally take for a response to a support ticket?

I have an issue registering VCC and submitted a ticket on Monday, but haven't heard a peep yet...

Thanks
Eric
#9
6th December 2013
Old 6th December 2013
  #9
Slate Pro Audio / Slate Digital
 
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SSD4 should work in Mavericks fine. Support is a bit backed up from Black Friday but is getting back to square, thanks for your patience. Customer support is our top priority.

Cheers,
Steven
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#10
6th December 2013
Old 6th December 2013
  #10
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Quote:
Originally Posted by Steven Slate View Post
Support is a bit backed up from Black Friday but is getting back to square, thanks for your patience. Customer support is our top priority.

Cheers,
Steven
As soon as I posted this I got a reply and am now up and running! Thanks so much for the help!

E
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#11
6th December 2013
Old 6th December 2013
  #11
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Quote:
Originally Posted by Steven Slate View Post
SSD4 should work in Mavericks fine. Support is a bit backed up from Black Friday but is getting back to square, thanks for your patience. Customer support is our top priority.

Cheers,
Steven
Thanks, for the info, Steven. Looking forward to purchasing EX very soon. Peace
#12
6th December 2013
Old 6th December 2013
  #12
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Quote:
Originally Posted by Steven Slate View Post
SSD4 should work in Mavericks fine. Support is a bit backed up from Black Friday but is getting back to square, thanks for your patience. Customer support is our top priority.

Cheers,
Steven
The VST works fine in Mavericks BUT the AU crashes constantly in Logic 10 and VEPro 5 for me. I have been dead in the water since upgrading. Fresh install of OS X 10.9 does not help at all :(
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#13
31st December 2013
Old 31st December 2013
  #13
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Min7sharp5 is offline
I would love a tutorial on how to correctly map a variety of different grooves purchased from a number of different sources into the SSD Grooves folder. Thanks for all the great products Steven, and wishing y'all a happy new year!
#14
31st December 2013
Old 31st December 2013
  #14
Slate Pro Audio / Slate Digital
 
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TNM
#15
31st December 2013
Old 31st December 2013
  #15
TNM
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Location: Melbourne, Australia
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Quote:
Originally Posted by Steven Slate View Post
I decided to do this for a few reasons:

- No matter how many things we added to the forum, it was spam central
- Too many customers were using the forum as a support base and then getting frustrated, since we have an official support system
- Very few users were using it, likely due to the spam problems
- We were compromising our actual support system due to the fact that our support techs were always on the forums too

I plan to offer a better FAQ, more video tutorials, and more focus on actual support so that we can offer our customers a better service. Hopefully you will all agree that this was a good decision.

Cheers,
Steven
Has gearslutz ever considered adding an area for company forums? i am note sure but i think that would be a great place to have an official slate forum, and the forum is already robust and mostly spam free, as well as a brilliant general member base.
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lxm
#16
31st December 2013
Old 31st December 2013
  #16
lxm
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Quote:
Originally Posted by Steven Slate View Post

I plan to offer a better FAQ, more video tutorials, and more focus on actual support so that we can offer our customers a better service. Hopefully you will all agree that this was a good decision.

Cheers,
Steven
Defiantly the way to go IMO.
#17
31st December 2013
Old 31st December 2013
  #17
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Quote:
Originally Posted by Steven Slate View Post
- Too many customers were using the forum as a support base
Case in point, you've already handled two support issues in this thread
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TNM
#18
1st January 2014
Old 1st January 2014
  #18
TNM
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Ahhh i see, so you prefer NOT using the forums for support. Please disregard my suggestion then. Sorry i didn't read thoroughly enough.

I was so used to it at KVR as many devs have their *official* support forums there, but now i am gone from there, and i always wondered if it would be a good idea here.
#19
1st January 2014
Old 1st January 2014
  #19
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Joined: May 2010
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jamestalus is offline
Quote:
Originally Posted by Steven Slate View Post
If you want to buy TRIGGER and an SD product, you still have to check out twice, so it's a bit of a burden, but I see no good solutions.

Cheers,
Steven
Sell Trigger to Yellow Matter.
#20
3rd January 2014
Old 3rd January 2014
  #20
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I asked a support question MONDAY... now its Friday and still nothing

Ticket # 3116-WHKL-4090
#21
4th January 2014
Old 4th January 2014
  #21
Slate Pro Audio / Slate Digital
 
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Joined: Sep 2009
Posts: 3,925

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That's an odd case DRC, sending the ticket to support.

Cheers,
Steven
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