Arturia/E-licenser: should HDD authorisations persist after restoring backup?
I have a license for an Arturia virtual instrument, which I'd moved long ago from the USB e-licenser dongle to the "soft" e-licenser on the hard drive.
I recently had to re-image the system drive from a Windows backup (made long after the Arturia instrument was installed and licensed). Nothing else in the system changed.
However I then found that the Arturia license was missing.
Logging into the Arturia site, I was able to request a replacement authorisation code. Yet, because I did this once before (two years ago), the website displayed this message:
You were already granted a replacement activation code, allowing you to download a new license for your virtual instrument. The license is the true value of your instrument, loosing [sic] it means loosing [sic] the usage of the instrument; therefore a special care should be taken towards this license.
This is the 2nd time you are requesting such a replacement license, it is likely that it is the last code we can reasonably release, so the USB-eLicenser solution is now highly recommended.
I think this is pretty damn rude, to be honest.
I took care not to lose (or indeed "loose") the license - it was reasonable of me to assume that restoring the hard drive image to the same hard drive in the same system would restore the license.
Has anyone else had experience of restoring a "soft" e-licenser license after restoring a HDD backup? Do Arturia really refuse to help if you ask more than twice?