Login / Register
 
Arturia/E-licenser: should HDD authorisations persist after restoring backup?
New Reply
Subscribe
iain_m
Thread Starter
#1
10th September 2013
Old 10th September 2013
  #1
Gear addict
 
Joined: Dec 2011

Thread Starter
iain_m is offline
Arturia/E-licenser: should HDD authorisations persist after restoring backup?

Hi all

I have a license for an Arturia virtual instrument, which I'd moved long ago from the USB e-licenser dongle to the "soft" e-licenser on the hard drive.

I recently had to re-image the system drive from a Windows backup (made long after the Arturia instrument was installed and licensed). Nothing else in the system changed.

However I then found that the Arturia license was missing.

Logging into the Arturia site, I was able to request a replacement authorisation code. Yet, because I did this once before (two years ago), the website displayed this message:

Quote:
You were already granted a replacement activation code, allowing you to download a new license for your virtual instrument. The license is the true value of your instrument, loosing [sic] it means loosing [sic] the usage of the instrument; therefore a special care should be taken towards this license.

This is the 2nd time you are requesting such a replacement license, it is likely that it is the last code we can reasonably release, so the USB-eLicenser solution is now highly recommended.
I think this is pretty damn rude, to be honest.

I took care not to lose (or indeed "loose") the license - it was reasonable of me to assume that restoring the hard drive image to the same hard drive in the same system would restore the license.

Has anyone else had experience of restoring a "soft" e-licenser license after restoring a HDD backup? Do Arturia really refuse to help if you ask more than twice?
__________________
Sound design, audio editing, and instrument programming for Kontakt and MachFive/UVI Workstation
http://www.iainmorland.net
#2
10th September 2013
Old 10th September 2013
  #2
Gear maniac
 
Home Studio 87's Avatar
 
Joined: Jan 2009
Posts: 217

Home Studio 87 is offline
you can backup it, location here : C/ProgramData (hidden folder)/Syncrosoft/
you gonna see your "SeLicenser" file here !
__________________
Gigabyte GA-Z68X-UD3H-B3/ I7 2600k / 16go DDR3 / Seven x64 / 3x UAD2 / RME HDSP Multiface / Display (42' & 22' & 23' Touch) / Faderport / Remote SL / Cubase 7.5 x64 /
iain_m
Thread Starter
#3
10th September 2013
Old 10th September 2013
  #3
Gear addict
 
Joined: Dec 2011

Thread Starter
iain_m is offline
Quote:
Originally Posted by Home Studio 87 View Post
you can backup it, location here : C/ProgramData (hidden folder)/Syncrosoft/
you gonna see your "SeLicenser" file here !
Thanks but this is what I don't understand: that location and its contents were included in the backup that I restored.

I'm wondering if the "soft" e-licenser is designed to break when restored from an image, to punish legitimate users....oops, sorry, I mean: to fight piracy.
#4
10th September 2013
Old 10th September 2013
  #4
Gear maniac
 
Home Studio 87's Avatar
 
Joined: Jan 2009
Posts: 217

Home Studio 87 is offline
did you try the repare function in elicenser control ?
iain_m
Thread Starter
#5
10th September 2013
Old 10th September 2013
  #5
Gear addict
 
Joined: Dec 2011

Thread Starter
iain_m is offline
Quote:
Originally Posted by Home Studio 87 View Post
did you try the repare function in elicenser control ?
There was no trace of any license shown in the control centre, so nothing to repair.

I think one of the Arturia guys is registered on GS so I might send him the link to this thread and ask if he could clarify their policy.
iain_m
Thread Starter
#6
28th September 2013
Old 28th September 2013
  #6
Gear addict
 
Joined: Dec 2011

Thread Starter
iain_m is offline
Bumping - I messaged Arturia's man on Gearslutz two weeks ago, but haven't heard anything in response.
iain_m
Thread Starter
#7
23rd November 2013
Old 23rd November 2013
  #7
Gear addict
 
Joined: Dec 2011

Thread Starter
iain_m is offline
Needless to say, I never heard anything from Arturia about this.
#8
23rd November 2013
Old 23rd November 2013
  #8
Lives for gear
 
norbury brook's Avatar
 
Joined: Jan 2009
Location: London
Posts: 1,640

norbury brook is online now
That's very very poor service and/or support.


Sorry to hear that Ian.


MC
New Reply Submit Thread to Facebook Facebook  Submit Thread to Twitter Twitter  Submit Thread to LinkedIn LinkedIn  Submit Thread to Google+ Google+ 
 
Thread Tools
Search this Thread
Search this Thread:

Advanced Search
Forum Jump

SEO by vBSEO ©2011, Crawlability, Inc.