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Windows 7 not recognizing MBOX PRO (3rd Gen)
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18th November 2012
Old 18th November 2012
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Slainte is offline
Windows 7 not recognizing MBOX PRO (3rd Gen)


I bought my MBOX PRO 3rd Gen a few months ago and have recently moved. Before I moved I was able to get my Windows 7 PC w/ a Rosewill IE1394 card to recognize my MBOX PRO 3rd Gen, but now that I have set up my hardware at my new location I get the following error when I try to start Pro Tools 9:

"Unable to locate hardware. Make sure your hardware is connected and turned on. Clock "OK" when the hardware is ready."

I have downloaded and installed the latest Avid firmware 1.0.19
My computer recognized my Rosewill Firewire card and says that the drivers are up to date. I am working with two almost new firewire cables that have worked before.

I remember it being difficult to get my PC to recognize the Avid hardware the last time I set it up, but unfortunately I don't remember what I did to finally get the PC to see the hardware. I was able to record a few test tracks before I moved, so I know the hardware set up that I have can work.

Thank you very much for taking the time to read this. Any help would be greatly appreciated.
20th December 2012
Old 20th December 2012
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Joined: Sep 2007
Location: Texas
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EV676 is offline
I'm bumping this because I'm having the same issue!

29th September 2013
Old 29th September 2013
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jdcie is offline
Hey there! Did you ever resolve this issue? I'm having the same exact problem. In fact, I'm pretty sure I have the exact same firewire card you do
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