1st November 2012
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#1 | | Gear interested
Joined: Nov 2012
Posts: 7
Thread Starter | Pro tools 10 Clock error recording MacBook Pro Retina and FW1814
Hey guys. Just upgraded to a brand new MacBook Pro with retina display, first Mac I've ever had after being a PC user for nearly 20 years. It has a 2.8Ghz quad core, 16gb ram and a 512gb SSD. I use Pro Tools 10 to record with an M-Audio firewire1814 which is in great shape.
I never had any issues while working on PC with the FW1814, the problem is I'm getting major digital clock problems when recording with it on my new Mac. Recording attempts have been made with 3 simultaneous channels tops. Even with just a single voice take, recording audio will go totally robotic after just a few minutes of work. As many of you may know these new macs don't have a FireWire port, instead they have two thunderbolt ports, so I have to use the thunderbolt to FW converter, I wouldn't be sure if that may be causing the problem.
I tested recording with Ableton Live 8 and get the same issue, although It takes fairly longer than with PT. I already raised the buffer size to 1024 without any luck, not to mention it shouldn't require that much of a machine given the computer specs.
So far it only happens when recording, playback is perfect. Thanks before hand for any responses, any ideas anyone?
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1st November 2012
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#2 | | Lives for gear
Joined: Aug 2006
Posts: 2,091
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I have a client who had to return his new macbook pro. he said that after a conversation with avid, they determined the computer was not compatible with pro tools. I think it actually had to do with the SSD not being compatible with PT.
I realize this states the opposite: http://avid.force.com/pkb/articles/e...ility/en422335
but he just went through this with an avid rep. might want to call them for support.
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1st November 2012
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#3 | | Gear interested
Joined: Nov 2012
Posts: 7
Thread Starter | Quote:
Originally Posted by otobianki74  I have a client who had to return his new macbook pro. he said that after a conversation with avid, they determined the computer was not compatible with pro tools. I think it actually had to do with the SSD not being compatible with PT. | Thanks a lot Otobianki, I apreciate the info although I also have an M-Audio Venom which is also a USB audio interface, and have been using it with Pro Tools and the new mac with no problems whatsoever, so I wouldn't think it be PT compatibility related.
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1st November 2012
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#4 | | Lives for gear
Joined: Aug 2006
Posts: 2,091
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gotcha, you're thinking it's the firewire1814. it could very well be the FW to TB adapter.
especially if it works fine with that out of the equation (running usb).
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1st November 2012
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#5 | | Gear interested
Joined: Nov 2012
Posts: 7
Thread Starter | Quote:
Originally Posted by otobianki74 gotcha, you're thinking it's the firewire1814. it could very well be the FW to TB adapter.
especially if it works fine with that out of the equation (running usb). | That's right, actually I want to find a workaround without having to get rid of my old FW1814, it's a good interface. Also, I wouldn't be sure about "downgrading" to a USB interface without knowing for sure if it be either just the FW1814 or possibly a known issue about FW to TB conversion.
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1st November 2012
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#6 | | Lives for gear
Joined: Aug 2006
Posts: 2,091
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is this a firewire 800 or 400 to TB adapter? sorry, don't know the specs of your i/o unit.
thanks.
uri
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1st November 2012
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#7 | | Gear interested
Joined: Nov 2012
Posts: 7
Thread Starter | Quote:
Originally Posted by otobianki74 is this a firewire 800 or 400 to TB adapter? sorry, don't know the specs of your i/o unit.
thanks.
uri | It's FireWire 800, though now that you mentioned it, it's a triple conversion, it comes out thunderbolt from the Mac, then turns to FireWire 800, and this is a cable that goes from FW800 to FW400, cause this is the connection available for the FW1814; and thank you
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1st November 2012
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#8 | | Lives for gear
Joined: Aug 2006
Posts: 2,091
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maybe so.
I just did some quick googling and found this link: https://discussions.apple.com/thread...art=0&tstart=0
I know this is more of a drive issue, but check out the third post about resetting the SMC and PRAM. something about the thunderbolt port not getting enough power.
good luck!
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1st November 2012
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#9 | | Lives for gear
Joined: Oct 2008
Posts: 4,726
| Quote:
Originally Posted by TweakGeek Hey guys. Just upgraded to a brand new MacBook Pro with retina display, first Mac I've ever had after being a PC user for nearly 20 years. It has a 2.8Ghz quad core, 16gb ram and a 512gb SSD. I use Pro Tools 10 to record with an M-Audio firewire1814 which is in great shape.
I never had any issues while working on PC with the FW1814, the problem is I'm getting major digital clock problems when recording with it on my new Mac. Recording attempts have been made with 3 simultaneous channels tops. Even with just a single voice take, recording audio will go totally robotic after just a few minutes of work. As many of you may know these new macs don't have a FireWire port, instead they have two thunderbolt ports, so I have to use the thunderbolt to FW converter, I wouldn't be sure if that may be causing the problem.
I tested recording with Ableton Live 8 and get the same issue, although It takes fairly longer than with PT. I already raised the buffer size to 1024 without any luck, not to mention it shouldn't require that much of a machine given the computer specs.
So far it only happens when recording, playback is perfect. Thanks before hand for any responses, any ideas anyone? | how old is the comp ...if less than 15 dayz bring it back and take a 17" last gen refurdished ....you will be in heaven in comparison of this toy ...
also you will have the expresscard in case you need more stuff to connect ...except the extra high resolution (witch is a nonsens for me on a 15 for our work , but good for photo) the 17" is a beast ....and had only few percent less power/speed (less than 10% for sure) so think twice  | |
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2nd November 2012
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#10 | | Gear interested
Joined: Nov 2012
Posts: 7
Thread Starter |
The computer has a little bit more than a month, plus I'm over seas right now so I don't think that'd be an option, thanks for the tip though. I'm looking at that PRAM stuff right now, I'll report back later with some news
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7th November 2012
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#11 | | Gear interested
Joined: Nov 2012
Posts: 7
Thread Starter |
Hey guys, back to report. I reseted both the SMC and the NVRAM with no luck, everything is exactly the same. Also did a reinstallation on the FW1814 driver, same thing. The weird thing is that it's only on recording. Even if I hit the playback, the recording will sound robotic, yet the playback for the rest of the stuff within the session works and sounds fine, this re-assures that it's a problem with the interface, not the mac or Pro Tools itself.
Any other comments or suggestions will be highly appreciated, thanks
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8th November 2012
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#12 | | Lives for gear
Joined: Aug 2006
Posts: 2,091
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is your firmware up to date for the m-audio hardware? compatible with your computer specs?
uri
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8th November 2012
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#13 | | Gear interested
Joined: Nov 2012
Posts: 7
Thread Starter | Quote:
Originally Posted by otobianki74 is your firmware up to date for the m-audio hardware? compatible with your computer specs?
uri | Well I do have the latest driver installed, although it's listed for Mac OS 10.7.3, mine is actually OS 10.8. Latest driver should work on later OS versions though, I doubt they will release any more newer drivers for that particular interface since it's been discontinued for a while. Mmm I'm gonna run a few tests with an Avid FW M-box 3 and see if it's a FW issue in general or just for my particular model. Thanks
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4th April 2013
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#14 | | Gear interested
Joined: Jul 2007 Location: Zurich
Posts: 19
| Did you find a solution yet?
Quote:
Originally Posted by TweakGeek Well I do have the latest driver installed, although it's listed for Mac OS 10.7.3, mine is actually OS 10.8. Latest driver should work on later OS versions though, I doubt they will release any more newer drivers for that particular interface since it's been discontinued for a while. Mmm I'm gonna run a few tests with an Avid FW M-box 3 and see if it's a FW issue in general or just for my particular model. Thanks | I have the same problem with the latest MBP Pro Retina 2.7 GHz 16G SSD running 10.8.3 and exactly the same interface.
Did you find a solution yet?
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