Miroslav Philharmonik samples won't load

[Matti]

You can show it where the samples are

Matti

[richgilb]

Originally Posted by Matti

You can show it where the samples are

Matti

Hi Matti

Can you reword that? Sorry but I don't understand what you mean. Do you mean you have to direct Miroslav software to the location of the samples? If so, how?

Rich

[Matti]

Preferences > ROOT browse for folder where you installed them
Manual page 21

Matti

[richgilb]

Originally Posted by Matti

Preferences > ROOT browse for folder where you installed them
Manual page 21

Matti

ok, found this command but it still is not loading.....it seems i can only select a folder as all the files are opaque. is this right?

[Matti]

Look the user manual for that page

Matti

[Matti]

Re-install might solve your problem

Matti

[richgilb]

On Saturday 22nd September to I sent IK Multimedia support an email asking for help. On Tuesday 25th, I get a reply that does not solve the issue. On the same day I email back explaining how the issue is not solved. On Thursday 27th, they email with another idea on how to install. It doesn't solve the issue. I immediately write back. It is now Saturday 29th September, and I have not had a reply, this time I asked for telephone support. So I may get a reply on Monday if I am lucky. And if I am lucky, I won't have to ask a follow-up question because clearly they don't see that once an issue is raised it needs sorting, not putting back in the queue

This is what IKMultimedia claim is their support policy:

"If you could not find an answer to your question/request, please complete the Technical Support Form in detail, providing us with all the required information. A representative will respond to you in a timely manner, usually within 24 hours (weekends excluded)."

I don't think this is timely responding at all. I note there is another thread from 5 years ago with concerns that support in the USA might be slow......well it is the same here in the UK 5 years later!

[Brian @ IK]

Rich, I sent you a PM.

[richgilb]

OK, thank you. In the meantime, having eventually got Philharmonik loaded, I now cannot get the expansion tanks to load in sampletank. If anyone passes by this post and knows how to direct sampletank to a particular folder or if there is already a folder that requires me to put the sounds in, please let me know.

[richgilb]

October 2nd, sent another message to support service. It is now October 6th. No reply. Refund requested.