On Saturday 22nd September to I sent IK Multimedia support an email asking for help. On Tuesday 25th, I get a reply that does not solve the issue. On the same day I email back explaining how the issue is not solved. On Thursday 27th, they email with another idea on how to install. It doesn't solve the issue. I immediately write back. It is now Saturday 29th September, and I have not had a reply, this time I asked for telephone support. So I may get a reply on Monday if I am lucky. And if I am lucky, I won't have to ask a follow-up question because clearly they don't see that once an issue is raised it needs sorting, not putting back in the queue
This is what IKMultimedia claim is their support policy:
"If you could not find an answer to your question/request, please complete the Technical Support Form in detail, providing us with all the required information. A representative will respond to you in a timely manner, usually within 24 hours (weekends excluded)."
I don't think this is timely responding at all. I note there is another thread from 5 years ago with concerns that support in the USA might be slow......well it is the same here in the UK 5 years later!