Hotmail account - hacker woes!

[ZangTumblyTumble]

If you're able to change your Hotmail password and this guy can still get back in after that change, it suggests that he's able to pick up your passwords – which probably means a keylogger running on your PC (assuming you've logged back into Hotmail from that machine after doing the password change by phone). This is potentially a lot more serious than anything that's happening on Hotmail: do a virus/malware scan to see what's lurking on your machine.

Can you use the phone or someone else's machine to change the password again and change the alternate email address to one of yours and then see what happens?

[jimcroisdale]

I can't change the alternate email address without him receiving an email telling him what the new one is.

And when I change the password, he receives an email telling him the new one.

Stuck!

[ZangTumblyTumble]

Have you contacted Hotmail support about this? There should be links to report a hacked account on the webpage itself or, I believe, you can use abuse@hotmail.com

The only other thing I can think of is to change the password, change the alternative email address and then change the password again, confirming that you get the update on this other email address. Assuming you are working faster than them, that should break the cycle.

[Muser]

yeah what Zang said.

then go to a bunch of porn sites and add his alternate email address as a subscriber.

[tony smyth]

yep, I've had exactly the same problem with Hotmail. Changed the password too. This is the second time Ive had Hotmail hacked. Had to delete all the addresses, but not before some people had blocked me cos of being bombarded by Chinese spam. The main problem is that Hotmail can be cracked so easily. Move to Gmail or something with stronger protection. Hotmail is old. I just use it to receive stuff now.