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Hotmail account - hacker woes!
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jimcroisdale
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#1
6th March 2012
Old 6th March 2012
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Hotmail account - hacker woes!

Hi all,

A few months ago, I noticed that some spam emails had been sent from my hotmail account. I knew I hadn't sent them, so I knew my account must've been hacked. At this point I could still log into my emails normally.

As a matter of precaution, I changed my password, as you would expect.

A week or so later I tried to login to my account but it would not accept my password. Using the mobile phone password reset option, I was able to gain access. I had a look round my email options and found that a strange email address had been entered into the 'alternate email address' box.

So whenever I change my password, the hacker knows about it. He can login and change the password, but then using the mobile phone option, I can switch it back!

Bit of a stalemate, don't you think?

I've basically deleted all my emails and address book (use Facebook mostly now) so there's nothing this person can do to harm me really.

Any ideas what I should do?

Cheers,

jim
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#2
6th March 2012
Old 6th March 2012
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ZangTumblyTumble is offline
If you're able to change your Hotmail password and this guy can still get back in after that change, it suggests that he's able to pick up your passwords – which probably means a keylogger running on your PC (assuming you've logged back into Hotmail from that machine after doing the password change by phone). This is potentially a lot more serious than anything that's happening on Hotmail: do a virus/malware scan to see what's lurking on your machine.

Can you use the phone or someone else's machine to change the password again and change the alternate email address to one of yours and then see what happens?
jimcroisdale
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#3
6th March 2012
Old 6th March 2012
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I can't change the alternate email address without him receiving an email telling him what the new one is.

And when I change the password, he receives an email telling him the new one.

Stuck!
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6th March 2012
Old 6th March 2012
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ZangTumblyTumble is offline
Have you contacted Hotmail support about this? There should be links to report a hacked account on the webpage itself or, I believe, you can use abuse@hotmail.com

The only other thing I can think of is to change the password, change the alternative email address and then change the password again, confirming that you get the update on this other email address. Assuming you are working faster than them, that should break the cycle.
#5
6th March 2012
Old 6th March 2012
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yeah what Zang said.

then go to a bunch of porn sites and add his alternate email address as a subscriber.
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#6
6th March 2012
Old 6th March 2012
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tony smyth is offline
yep, I've had exactly the same problem with Hotmail. Changed the password too. This is the second time Ive had Hotmail hacked. Had to delete all the addresses, but not before some people had blocked me cos of being bombarded by Chinese spam. The main problem is that Hotmail can be cracked so easily. Move to Gmail or something with stronger protection. Hotmail is old. I just use it to receive stuff now.
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