If you want a definitive yes/no answer to the question of is this thing with the preset names being looked at, you're more likely to get it on the forum from the product manager or one of the developers than from the support desk. If you want to make sure they know about it, that would be the place. It seems they already know about it.
I hesitate to say this, but on the actual tech support forum board there (where only paid users can post), there are a heck of a lot of questions about things that are in the manual and or related to using daws in general, having very little to do with actual necessary tech support. If their actual physical tech support desk is also full of stuff like that - from paid users and also from potential buyers / demo users (the latter being a pre-sales question, not a support question, where available resources are usually directed towards current owners?) - I can imagine it's a bit of a general mess.
Not defending their support desk at all. From what I hear, they're rather slow.
Just saying ... a bug report isn't really a support request... it's a bug report, and it probably should just be made on the forum.
The most logical process would seem to be... (imo, mmv)...
1. Ask on the forum and see if you can get an answer or a resolution. (or report the bug there)
2. If it can't be solved there and it's actually something that seems to fall into "tech support", put in a ticket.
3. If they can't solve it or you don't get an answer, and it's critical, email or PM the product manager.
Anyway, this thing seems to be more of a potential "oversight" than a bug. Nothing is actually "broken" there, just overlooked maybe. They just need to add something new there, they need to add the current name in the list to the stored data in that case, so it comes back with the plugin settings. Not really a bug imo, more an FR. A bug is (imo, mmv) something that is designed to do X but doesn't, something not working the way it was designed to.