What I posted yesterday was to help people having problems with Duet 2
. I was not denying that there was a problem.
The October 2011 update addressed this problem, and in our testing here, on our computers, was very successful. Although we test on a number of different computers, there still can be problems on certain computers that we may not have here. That is why I asked everyone to contact support and send them your system profiler if you have already updated to the October 2011 firmware/software installer and you are still having problems.
To check if your versions are correct, plug in the Duet2 and open System Profiler (“System Information” if you’re running Lion). Click on “USB” in the left-hand “Hardware” column and then select “Duet USB” in the USB Device Tree. The version displayed below should read “1.26”. If it’s a different version, this means the firmware needs to be updated. Run the October 2011 installer with the Duet2 plugged in to the USB port to update firmware.
To check if the Duet2 software is current, click on “Applications” in the System Profiler on the left-hand “Software” column. In the list of applications, select “Apogee Maestro 2”. If you have the current software, the version should read “2.4.5”. If it shows a different version, you need to run the October 2011 installer.
If your firmware and software are both up to date here are a few other things to look at.
If you are using any OS lower than 10.6.8... You will need to update to 10.6.8.
If you have 10.6.8, Go to the Apple menu and select "Software Update". If it has an OS update and/or a security update, you will want to run this update. There was an additional 10.6.8 "combo update" that fixed some USB issues, so even if you're on 10.6.8, you may still need to check if there's another update.
Also, make sure the USB cable is a USB 2.0 cable, not all USB cables are 2.0 compatible. The cable that came with Duet
is of course USB 2.0, if you switched cables, make sure it's the correct cable.
If you have done all of this and you are still having problems, please contact our support department and send them your system profiler. This is the only way to fix the problem in a timely manner.