It's hard for me to go through the "prescribed" route, given:
a) the death of the PCM96
control software, even though I tried my best to submit problems AND I was on the beta-test list for one of the releases (a really GOOD experience, actually)
b) the timeline of the current versions' "fixes", from submission to "cure"
c) the introduced "glitchiness" of the current version vs the old version.
If they were as responsive as they can be - as they were during my beta testing experience - I'd submit any old glitch with the expectation that I'd be taken care of in some sort of reasonable time frame. As it stands now, I'll just "try" to use it... but if I can't, I'll use something else, because I won't wait months for bug fixing.
Am I bitter? Yes. Admittedly so. Especially when contrasting the service level of other "pro" companies.
Is it justifiable to be bitter? I think so. Others may disagree, but I think so.