The problem is that even if it's all on them, it's still slow. I got rid of my PCM96
because of the slowness of support. The once that I was in the beta program for the control software, the communication was EXCELLENT, absolutely tops... but it should be that quick, that responsive, ALL THE TIME, if I am to rely on your gear as a professional.
Fortunately for me, the native software is working as it needs to for me. Still, there are apparently other "bug fixes" in the upcoming release, and I'd rather not be running software that the manufacturer knows is flawed without them offering to fix it in some sort of expedient fashion.
And as I said, at some point, excuses, reasons, none of it matters. At some point, someone has to take on the responsibility for - just - making - it - work.