How many Logic Pro Bugs have you filed with Apple?

[neil456]

Interesting, 24 hours, 78 views and not one additional post about filing bugs for Apple Logic Pro.

Guess we know why features seem to have more importance than bugs.

[Mike Connelly]

Right now I have four outstanding plus one for STP, as well as a couple that were closed as duplicates. I'll have to check to see if any have been fixed in recent updates.

[Hint]

Originally Posted by neil456

I have seen a lot of complaints about bugs in Logic Pro and was wondering how many people are filing the bugs with Apple. Its easy to look up. Just go to

http://bugreport.apple.com

Then count the number of outstanding Logic Pro bugs you have filed.

I have 3.

I've always reported bugs on the "Feedback" form, as instructed.

Are we supposed to be using this bug reporter instead? Isn't supposed to be for developers? Do bugs reported on the Feedback form just get ignored?

[Mike Connelly]

Supposedly Apple pays attention to both, but I like to use the bugreporter since I've had more replies doing it that way, and it seems more likely that any bugs will be officially tracked.

If you do use the bugreporter, make sure you follow the instructions for filling it out and try and be as specific about reproducing the bug as possible.

[neil456]

Originally Posted by Hint

I've always reported bugs on the "Feedback" form, as instructed.

Are we supposed to be using this bug reporter instead? Isn't supposed to be for developers? Do bugs reported on the Feedback form just get ignored?

Apple will never respond to Feedback. However, they do respond to bug reports. Typically, they mark bug reports as duplicate, a feature, that it will not be fixed, or behaves correctly. But occasionally, engineering will respond asking for more information. In some cases, I have had ongoing interaction, that while anonymous, was obviously directly with the internal developers.

We do also know that the more people that file bug reports the better the chance of a higher priority in engineering. When they mark a report as duplicate its pretty good to know that they are a least aware of the bug.

You do have to sign up for the free developer account, but you do not have to be a developer. They have a specific category for 'Pro Apps'.

[Mike Connelly]

Some users have had responses to the feedback web form, but that seems to be rare. Much more likely with bugreport.

[neil456]

Mike, good to know. I have never known anyone to get a response from feedback.

2 days, 192 views and only 2 people have filed bugs. I really hope the lack of response is because most are too busy or just lack the interest to reply. Sadly, I am not convinced at that and have to assume that bugs are not being filed.

Come on, prove me wrong.

[djanthonyw]

I brought this question up a few times before, but it's not just with Logic, it's with just about everything in general. People bitch when things aren't working correctly, but they don't do anything about it.

[Tui]

Originally Posted by neil456

You do have to sign up for the free developer account, but you do not have to be a developer. They have a specific category for 'Pro Apps'.

This is it, isn't it. You're expected to jump through hoops, respectfully and diligently report bugs, i.e. do the beta-testing for Apple, and not expect any form of acknowledgment or progress report.

Imagine you'd behave like that with your wife.

"Listen honey, write down all your complaints on a piece of paper and leave it on the table. I may, or may not, do something about it. Can't promise anything, though. BTW, what's for dinner?"

[neil456]

Originally Posted by Tui

This is it, isn't it. You're expected to jump through hoops, respectfully and diligently report bugs, i.e. do the beta-testing for Apple, and not expect any form of acknowledgment or progress report.

Imagine you'd behave like that with your wife.

"Listen honey, write down all your complaints on a piece of paper and leave it on the table. I may, or may not, do something about it. Can't promise anything, though. BTW, what's for dinner?"

Well, I won't comment on the obvious; that is a comparison of a computer to one's wife. However, I think your analogy is all wrong. Its more like:

Your wife is managing to make it to work 4 out of 5 days, when she is home you can not depend on her for many things. Although she does manage usually to get the kids off to school and make dinner. When you try to talk to her she bitches you out and sulks off to the bedroom. You end of spending a lot of time each week working around her problems and worrying if you can get through one business day of work without her melting down and interrupting it.

You know something is wrong, but, you just put up with it because taking off work, taking your wife to the doctor, setting in the doctors office for 2+ hours, and filling out the paperwork is just not worth it. Its just easier to have something to bitch about.

And anyway, how dare that doctor demand that you show up at HIS/HER office. What's up with that anyway, you don't have time for that and anyway the doctor should already know whats wrong!

There is a big difference between really caring about things and just wanting people to think you care about things. Just as there is a big difference between really knowing about things and just wanting other people to think you know about such things. The good news is that most people can easily tell the difference and usually keep it to themselves as its the civilized thing to do.

[Tui]

Originally Posted by neil456

that is a comparison of a computer to one's wife.

I'm not comparing a computer to one's wife. I'm comparing behavior towards people.

Try again in this order: Read > Think > Comprehend

[KennaOkoye]

There's so many bugs in logic, I sometimes wonder what they actually do in the testing phase, play with five tracks?

[stinkyfingers]

i got sick of the bugs so i gave up on Logic and moved to Reaper...
best decision ever...

[nativeaudio]

Originally Posted by stinkyfingers

i got sick of the bugs so i gave up on Logic and moved to Reaper...

6354 threads about bugs in Reaper:

REAPER Bug Reports - Cockos Confederated Forums

[Syncamorea]

Originally Posted by neil456

Apple will never respond to Feedback. However, they do respond to bug reports.

The core of Apple's problem, IMO, is that they can get very indignant and righteous as they ignore all manner of customer complaint. For a company that prides itself on bringing change to technology, they can be glacial in responding to reports about their products that simply do not perform as advertised - the TB monitor, for example. WRT to bug reports, I'd like to see stats that show response time - not an acknowledgement of receipt, but fixing the bug and publishing the download.