Slate Digital FG-X 1.1

[andre tchmil]

Originally Posted by Dave Polich

Confirmed here - "Get Info" for the component itself shows version 1.0, not 1.1.

same here OSX 10.4.11 , PT7.4

[djanthonyw]

It shows 1.0 under "get info" for me as well, but if you click on the Slate Digital logo when running the plugin it says 1.1 and the build number. They probably just forgot to change it to 1.1 with "get info".

[Chris Lago]

Originally Posted by djanthonyw

It shows 1.0 under "get info" for me as well, but if you click on the Slate Digital logo when running the plugin it says 1.1 and the build number. They probably just forgot to change it to 1.1 with "get info".

For me it says 1.1 when I click on the Slate Digital Logo. Did you guys overwrite on the older one?

[Dunc]

I pulled the au out of the component folder as well as the VST and put them in the trash. I then reinstalled with the 1.1 installer.
Did this twice with the same result. I don't know if there's other code scattered around I'm not aware of. Perhaps a deinstaller is needed.

Dunc

[ryangeller]

I completed the paypal order earlier today, but no download link was emailed. anyone else have this issue?

[Fabrice Gabriel]

Originally Posted by Dunc

I pulled the au out of the component folder as well as the VST and put them in the trash. I then reinstalled with the 1.1 installer.
Did this twice with the same result. I don't know if there's other code scattered around I'm not aware of. Perhaps a deinstaller is needed.

Dunc

Please write to the support with as much details as possible about your issue, your system, your DAWs, etc..
Reporting your issue here will not fasten the process to fix it if it's not linked to user manipulation.

We've tested the FG-X on the DAWs you mentioned and on the system you have, but sometimes there could be a system/host combination which still have some issues, or there may be something particular on your system which makes the FG-X not loading properly, etc..

So in this case we can not solve the issue with just a short description, usually a deeper investigation is necessary.

Please make sure to have the lastest iLok drivers also.


Fabrice

[rockmixer]

I upgraded to 1.1 and now I have a strange issue.

When I click and drag the ITP slider to the bottom, if I keep the mouse button down and continue to drag down, I get LOUD crackles.

This does not happen when I drag the slider to the top. It only happens at the bottom.

I uploaded a screen recording to YouTube so you can see it happen.

YouTube - Slate FG-X crackling

Has anyone else experienced this?

I am running ProTools HD 8.0.4 on an 8-core Mac.

P.S. - I submitted a report on the official site.

[Dave Polich]

Originally Posted by fabricegabriel

Please write to the support with as much details as possible about your issue, your system, your DAWs, etc..
Reporting your issue here will not fasten the process to fix it if it's not linked to user manipulation.

We've tested the FG-X on the DAWs you mentioned and on the system you have, but sometimes there could be a system/host combination which still have some issues, or there may be something particular on your system which makes the FG-X not loading properly, etc..

So in this case we can not solve the issue with just a short description, usually a deeper investigation is necessary.

Please make sure to have the lastest iLok drivers also.


Fabrice

Yes, but you see, Fabrice, here's the thing - and I say this with all due respect and I'm sure your products are awesome - I just sent in a new
support request about half an hour ago. Normally, with any other
manufacturer (Focusrite, for example) I'll get an auto-generated response saying the support request has been received. From Slate - nothing.

This was my second support request - the first one i sent did not generate
a response of any kind.

Yes, I check my spam folders regularly to make sure any support e-mails didn't end up there.

It really seems that the real tech support Slate provides is here at Gearslutz - not on your own site. I feel this is the opposite of the way things should work. You can't blame users for posting their support issues here if they
see that for all intents and purposes, their support requests get ignored or lost while here they get answered.

Here's the reputation that is developing - I asked a drummer friend the other day about whether he'd had trouble with tech support at Slate, and he said, "oh they don't answer from their site - they're answering over at Gearslutz".

[RaySoul]

Originally Posted by rockmixer

I upgraded to 1.1 and now I have a strange issue.

When I click and drag the ITP slider to the bottom, if I keep the mouse button down and continue to drag down, I get LOUD crackles.

This does not happen when I drag the slider to the top. It only happens at the bottom.

I uploaded a screen recording to YouTube so you can see it happen.

YouTube - Slate FG-X crackling

Has anyone else experienced this?

Yeah. I see it with the demo. Continue to drag the mouse down, you get zipper noise...
I am running ProTools HD 8.0.4 on an 8-core Mac.

Yeah. I see it with the demo. Continue to drag the mouse down, you get zipper noise...

[djanthonyw]

It is a fresh install, at least on the Mac side it is. As I said, they probably just forgot to update the version number in the "get info" parameter. It is definitely version 1.1. All you have to do is click on the logo when you're running the plugin.

A lot of companies forget to update the version number in different places, for example, the AU manager in Logic. FG-X does display 1.1 there as well though.

[Steven Slate]

The zipper noise appears to be unrelated to anything in the algorithm and seems to just be a bug that is forced when trying to push the ITP down continuosly.. We'll have to fix that. This is not the "crackle" that was reported in earlier versions btw, its completely different and is a straight up bug.

As for support, we reply to support pretty quickly usually, if you submit a ticket that does not get answered within a proper amount of time, PM it to me. Dave, have your drummer friend also send me his ticket numbers because I'm eager to find out that situation as well.

I can tell you for sure that submitting a ticket with a bug or system issue is the ONLY way to get a fix. I certainly can't fix it, let alone at gearslutz. Also be assured that every ticket submitted gets to us, but we'll toss on an autoreply to confirm.

[Dunc]

When I discovered that version 1 of FG-X was intel only I trashed the installer so I can't test your theory. Thanks anyway MarsBot, I thought you might have been on to something.

Dunc

[MarsBot]

Originally Posted by djanthonyw

It is a fresh install, at least on the Mac side it is. As I said, they probably just forgot to update the version number in the "get info" parameter. It is definitely version 1.1. All you have to do is click on the logo when you're running the plugin.

A lot of companies forget to update the version number in different places, for example, the AU manager in Logic. FG-X does display 1.1 there as well though.

Hey djanthonyw, when you click on the AU component itself and do a "get info" what version does it say? I've trashed the plug-ins from the 1.0 install and when I launch the plug in Logic the "about" page says that it's 1.1. But when I click on the AU component or the VST file in the library and do a "get info" it says that they are version 1.0.

[Steven Slate]

BTW, all downloads of the FG-X 1.1 are complete installs and should be 30MBs.. make sure you have the whole download.

If you are on PPC and have issues, email us a ticket with as much detail as possible. I can confirm its working on PPC machines, but so many things on a system can cause issues so we need to know them. Thanks

[Dave Polich]

Originally Posted by Slate Press

BTW, all downloads of the FG-X 1.1 are complete installs and should be 30MBs.. make sure you have the whole download.

If you are on PPC and have issues, email us a ticket with as much detail as possible. I can confirm its working on PPC machines, but so many things on a system can cause issues so we need to know them. Thanks

Okay, Alex, I did get a response from you to my support request. And in the
response, you state that FG-X is not working on PPC machines. Here is the text of your reply to me:

Looks like that is the case the PPC version is still in development. I hope you are still able to use it on your intel Macbook.

So this is now more confusing - why was it not stated that the 1.1 demo
is still Intel-only? Many of us were led to believe it was PPC-compliant,
now we have wasted yet another i-Lok demo license.

My serious audio work is on my PPC. I use my MacBook for live gigs. So
I still can't evaluate this thing.

[andre tchmil]

Originally Posted by Dave Polich

Okay, Alex, I did get a response from you to my support request. And in the
response, you state that FG-X is not working on PPC machines. Here is the text of your reply to me:

Looks like that is the case the PPC version is still in development. I hope you are still able to use it on your intel Macbook.

So this is now more confusing - why was it not stated that the 1.1 demo
is still Intel-only? Many of us were led to believe it was PPC-compliant,
now we have wasted yet another i-Lok demo license.

My serious audio work is on my PPC. I use my MacBook for live gigs. So
I still can't evaluate this thing.

oh my, same here

[Fabrice Gabriel]

Originally Posted by rockmixer

I upgraded to 1.1 and now I have a strange issue.

When I click and drag the ITP slider to the bottom, if I keep the mouse button down and continue to drag down, I get LOUD crackles.

This does not happen when I drag the slider to the top. It only happens at the bottom.

I uploaded a screen recording to YouTube so you can see it happen.

YouTube - Slate FG-X crackling

Has anyone else experienced this?

I am running ProTools HD 8.0.4 on an 8-core Mac.

P.S. - I submitted a report on the official site.

Thanks for the report !


Indeed it has nothing to do with the algorithm, it's just a wrong control behavior. So it's just something which will happen when controlling the interface with the mouse, not when exporting or using automation.



Fabrice

[Steven Slate]

I just talked to that support staff member and discussed in more detail the 1.1 update.. because this is wrong information. The PPC is working on our machines but that doesn't mean that it doesn't require further development. I'm reopening your ticket and getting your info to Vincent who will look in to the matter. I'll also make sure to allow you to redemo. Sorry for the inconvenience.

[Dave Polich]

Okay, thanks!

[BigJunk]

I've had successful dealings with the new slate ticket system and usually get a pretty fast reply. Lately its been a bit slower but I can only imagine that its because they have so much going on. I think the auto reply confirming that the message was received will be a bit comforting.

Now on to a positive note, the FGX 1.1 is on fire. My boss describes it as the 1.0 version on a Barry Bonds dose of steroids. I don't think there is any question that this plugin is the new king of loud. The amount of clean gain you can get while still having the mix sound normal is unbelievable. And the compressor lives on my mix bus. Any info on when that will become its own plugin and if there will be a deal for FGX users?

Junk

[m_gant]

Help! I just bought this today & it does not show up in sound forge 9! The demo did. It does show up in cubase.... After a scan.

[djanthonyw]

Originally Posted by MarsBot

Hey djanthonyw, when you click on the AU component itself and do a "get info" what version does it say? I've trashed the plug-ins from the 1.0 install and when I launch the plug in Logic the "about" page says that it's 1.1. But when I click on the AU component or the VST file in the library and do a "get info" it says that they are version 1.0.

Yes, that's what I've been saying. FG-X version 1.1 displays as version 1.0 under "get info" in the Finder, but it's still version 1.1. They probably just forgot to update the text where "get info" displays the version number.

[m_gant]

Man this sucks. This new version takes up way too much CPU & doesn't show up in any Sony apps.

[Bang]

Originally Posted by BigJunk

Now on to a positive note, the FGX 1.1 is on fire. My boss describes it as the 1.0 version on a Barry Bonds dose of steroids. I don't think there is any question that this plugin is the new king of loud. The amount of clean gain you can get while still having the mix sound normal is unbelievable. And the compressor lives on my mix bus. Any info on when that will become its own plugin and if there will be a deal for FGX users?

Junk

Thanks for the kind words Junk. I'm really happy with the 1.1 version. I can't give any info regarding your compressor questions because its just too early in the game.

Originally Posted by m_gant

Help! I just bought this today & it does not show up in sound forge 9! The demo did. It does show up in cubase.... After a scan.

Slate Digital Helpdesk is the place to go. I appreciate your business and take this matter seriously, but the only people who can fix it are reached via that help desk.

Originally Posted by m_gant

Man this sucks. This new version takes up way too much CPU & doesn't show up in any Sony apps.

The ITP process in the FG-X has a lot of calculations, but on a quadcore or more, it shouldn't be that bad. This plugin is intended for mastering projects where only a few other plugins are in use. But again, on my quadcore with 4GB of Ram, I can still use it on mix sessions too for client refs.

Just a general note folks, posting system issues here isn't a good way to solve your problem. If you send a ticket to our support team, it'll go directly to the DSP programmer Vince, and he CAN and WILL help you out

[Fabrice Gabriel]

Please be sure to remove the demo files from your plugin folder. The full and demo version takes the same amount of processing power.

Before posting here or in the support, please everybody be sure to :

• Have the correct files installed in your plugin folder, and to remove all the old or demo files BEFORE installing.
• Have the iLok license uploaded on your dongle with the updated iLok drivers
• Do a rescan of your plugins
• Once installed, has the correct version running by hitting the logo

If you still have some issues loading the plugin, please write to the support with a detailed report.

We often receive some support cases without any description or no sufficient details to give some help, so it slow down the whole support process.

These details include :

• A system description (OS version, CPU, memory..)
• A host version
• What you verified on the details I described above
• How to reproduce the issue

Thanks !


Once again on all our tests systems, the FG-X works perfectly, so if one has an issue and don't explain how to reproduce it, we will not be able to help.


Fabrice

[BertilAlving]

Originally Posted by Chris Lago

Slate FX works perfectly in Adobe Audition, but unfortunately Sequoia doesn't even show it in the plugin section. Is there any way to remedy this? I'd like to buy it but if it can't load in my mastering daw, it would be a shame.

Update: Slate FX works perfectly in FL 9 as well.

Did you make a rescan of the plugin folder? My Sequoia has no problem to find FG-X.

But, the old issues with Samplitude/Sequoia are not fixed, it's the same problems with variable buffers and it still doesn't report latency compensation.

And now there are new problems with the metering, the ballistics doesn't seem to behave reliably (I haven't yet figured out under what conditions that happens). In this new version the resetting of max peak and max RMS doesn't work properly when you click on the accumulated value.

Regards,
Bertil

[andre tchmil]

hi Fabrice.
My problem is easy to explain .
installer says 1.1
Plugin in PT7.4 folder says 1.0
I'm on Tiger 10.4.11
I've deleted DAE prefs, trashed the plugin, reinstalled at least 4 times.

[andre tchmil]

Clashing with Trigger on our system maybe ??

[Marty Long]

Originally Posted by Bang

Just a general note folks, posting system issues here isn't a good way to solve your problem. If you send a ticket to our support team, it'll go directly to the DSP programmer Vince, and he CAN and WILL help you out

Originally Posted by andre tchmil

hi Fabrice.
My problem is easy to explain .
installer says 1.1
Plugin in PT7.4 folder says 1.0
I'm on Tiger 10.4.11
I've deleted DAE prefs, trashed the plugin, reinstalled at least 4 times.

Cmon people, lets not flood this thread with support inquiries. I'm interested to hear people's settings on the FG-Level. With 1.1 I'm loving the ITP right a 0. I think the Dynamic Perception sitting at about 1 o'clock is really nice too.

[Melodeath]

Originally Posted by BigJunk

I've had successful dealings with the new slate ticket system and usually get a pretty fast reply. Lately its been a bit slower but I can only imagine that its because they have so much going on. I think the auto reply confirming that the message was received will be a bit comforting.

Now on to a positive note, the FGX 1.1 is on fire. My boss describes it as the 1.0 version on a Barry Bonds dose of steroids. I don't think there is any question that this plugin is the new king of loud. The amount of clean gain you can get while still having the mix sound normal is unbelievable. And the compressor lives on my mix bus. Any info on when that will become its own plugin and if there will be a deal for FGX users?

Junk

Why would a standalone version of the compressor be useful for people who already have FG-X? You can turn the Leveler off and use just the compressor. Also, why is a deal necessary? It's already included and paid for with FG-X, why would people buy it again?