Originally Posted by songman
There's this old guy walks into a camera shop and says: "I'd like to buy a kodak". Two guys behind the counter, both understand what he means. One will say: " You'd like to buy a camera I guess, well we have sony, nikon, canon, ..." The other one will say: "I don't understand what you mean by wanting a kodak. What is it exactly that you want?"
Number two does it absolutely right...
You know, considering that the customer is old, he could be looking for a roll of film, not a camera... As you may or may not realize, Kodak
is the largest supplier of photographic films in the world...
Salesman number one apparently does not know that basic fact and gets fired by the shop owner, who happened to hear what he said.
Oh boy, RME support
If you have a totally clear and unambiguous definition of "opening the driver" in any context, do let me know. I'm afraid that to the best of my frightfully limited knowledge, there isn't one.
Even "clicking on the software icon" (the one for the settings dialog) is not clear - is he clicking it from the taskbar, where it only appears after driver installation, or just from an unzipped driver archive, which will do nothing, at least not install a driver.
Originally Posted by songman
No absolutely not. BigJo clearly has a problem with English and he expresses himself awkwardly.
What better reason could there be to ask for a clear definition? Nothing wrong with limited english skills, of course.
He did say at one point: "... when i open the drivers it appears an icon that says RME on the right next to the clock ...". Now if the RME support person knows his job, from that description he should know what BigJo is talking about (how many files open, and have RME next to a clock?)
Actually, maybe I didn't read that carefully enough. It does indicate he just clicked one of the exe files from the driver folder. This may send the application to the taskbar, but will not install a driver.
As the OP correctly realizes in principle, installation requires hardware detection. Lots depends on the OS version, too, W7 installation is slightly different
and rather than getting back with the "I don't understand what you are saying attitude" already offer some help.
I need help to be able to help. You might want to read this: How to Report Bugs Effectively
so I guess he just clicks or double-clicks on it or does whatever it is you have to do on a PC to "open" a software program.
He said "opning the driver", which is more or less meaningless
He could have said several helpful things instead of or on top of his two messages.
It is IMHO not much use to speculate and offer all kind of possible solutions for problems that may not even be related to the actual issue at hand (particularly when I choose to help in my free time).
You have no idea how many support requests I get that just state "it doesn't work"...
Going back to the camera shop analogy, I choose to ask "what exactly
doesn't work (i.e. behaves differently from what you'd expect)?" rather than offer possible solutions that might have nothing to do with the problem at all (in the above example, that would amount to explaining the advantages of various cameras to the gentleman who wants a roll of film...