Originally Posted by Levon
How about iLok.com/Support/Broken,Lost,or Stolen iLoks - then file a report?
Almost too easy to find...
That's true for stolen iLoks. Try to get in touch, when you have a question about transering a license, where the FAQ doesn't cover your question.
I want to transfer a license that requires an approval. Who does this approval?
Some software publishers require their approval prior to a License Transfer for a license for their products being processed.
Only the software publisher can provide the approval. We cannot do the approval or reverse your License Transfer request.
You can check on the status of a pending request by signing in. Any pending approvals will be displayed toward the top of the 'Manage Licenses > iLoks & Licenses' page. The name of the software publisher can also be found there.
I was waiting 4 days for an approval, then tried to get in touch with iLok, because the plugins didn't work meanwhile
The answer from Support | Licenses & Codes | Transfer lic's to another account | Licenses that require approval : Related Topics (FAQ)
How do I move licenses between my iLoks?
Can I copy my licenses to another iLok (not move them)?
How do I transfer licenses to another user?
It's just a mere blablabla... no help at all, plus no chance to get individual support via phone or trouble tickets. So I went to pace.com, and the only email I found was from sales. So I wrote an email. After 3 weeks, still no answer.
"Gladly" after 7 days I received the approval. That's just a shabby customer service. I'm missing a real contact possibility. Imagine how it would be with ZDT and you run in a situation, where the FAQs don't help