What is the big deal about dongle hate?

[colinmiller]

Originally Posted by m127

let's cut the crap, if you are expected to enter your "I am not a thief" number, there SHOULD be a required field for that on their registration page for their pathetically jail-like run forums, instead of disrespecting new customers who are JUST learning about the company's policies.

If you, as a new legit user, register to the forums, post a question and then you get your thread shut down just like slamming a door on your freaking face... I mean, come on!! please!!!



Precisely, I got my face slammed with the forum door on my first post.


Facts:
1. Either they don't have the technical ability to implement a required field in the forum registration page.

2. OR they are too lazy to implement it or simply UNPROFESSIONALLY procrastinated since YEARS ago and counting.

3. OR it is another BUG that they can't solve (should we pay for that too?)

4. Slamming the doors on customers requiring help is the rudest thing to do, after customers favored that company with their preference.

5. And this is the level of care and help I got after years of favoring them with my preference http://redirectingat.com/?id=690X1299&url=http%3A%2F%2Fforum.cubase.net%2Fphpbb2%2Fviewtopic.php%3Fp%3D826515%23826515




Bottom line: Rude, inept, and arrogant. Plain and simple.

The reality is that those customer liaisons tons of users have complaint about over the years should have gotten their butts fired since ages ago. Steinberg is a great innovative company actually. It's just a few arrogant clowns there that are ruining the whole image of the company everywhere, and creating massive migrations to anything but Steinberg just because most people won't tolerate that garbage...

I will sign a petition for that to happen any time.

They don't really matter in any way. They are an obstacle to anything proactive afaic.

Sad thing is, I am sure upper management is not fully aware of the damage these ego-twisted individuals are causing. Customer care IS as important as the product. No more. No less.


.

By cut the crap, you mean not giving an option that doesn't agree with yours? As oppose to you making propaganda comments by calling is "I am not a thief number"? It's these kind of childish remarks that prevent you from being taken seriously. You're the one that seems to have some kind of psychological issue here. Perhaps you need to deal with that issue? Ask yourself why you feel like a thief simply for having to enter your registration number. It in no way disrespects customers. Again, the issue is that YOU have some problem with it. YOU are not representative of the rest of us. Figure out why YOU have an issue, as opposed to the rest of us.

And now you claim that if you are a legitimate user your posts are shut down? So you claim that they have a policy to shut down all posts made by legitimate users? Does that make any sense to you at all? Can you offer any supporting evidence to show that they have a policy of shutting down all posts by legitimate users. And you do realize that due to the requirement of having to enter a reg number before entering, that would mean the forum has NO posts in it. Does this really make sense to you? Do you understand why that sounds like a complete BS argument?

And you have to explain your facts. First you say they require a registration field to sign up. Then you say they don't have the technology to implement such a thing? Do they have this requirement or do they not?

And you provide a link to a thread from a support forum. I guess all threads aren't shut down. Perhaps you are trying to imply that they simply didn't give you answers you wanted, so you are trying to use wording that falsely implies a thread being shut down? We have no way of knowing what poster you are or what part you are referring to.

There is however a poster m127 who is quite hostile and rude. But yet certainly not shut down. I just see someone who is rude, arrogant, and impatient. So are you complaining about this m127 person who seems to fit the issue you're complaining about? Because why should you care if m127 is rude, arrogant, and impatient?

It is pretty clear to me that the issue here is you. And this makes it all the more clear why I cannot take your argument seriously. You're just looking for whatever excuse you can find because you're unhappy that your complaint is not being handled as fast as you want or the way you want. Even if it is 100% their fault, it is still irrelevant to the topic of this thread. Unless you now want to claim that having specialized support means that support quality is guaranteed to be 100%.

Maybe make a new thread stating you don't like their support. This is about copy protection and dongles. If they were to remove the requirement you complain about for signing up to the forum, you really think it would have gotten you answers to your questions?

So yes, let's cut the crap.

[colinmiller]

"Regarding technical support at Cubase.net: Cubase.net is not a forum where we provide technical support. It is a "user helps use"r forum. When you need support from Steinberg directly, then please contact the Steinberg support department in your region. More details can be found here Contact :: Steinberg Media Technologies GmbH :: www.steinberg.net"


Pretty much sums it up. All this off topic complaining about tech support in a forum that is not counted as technical support. Amazing...

[shanabit]

Originally Posted by Fredo

Because that would lock out all prospective people.


Fredo

So you let prospective people come on in and then SLAM THE DOOR in their face

Come on man you know and I know that makes NO SENSE at ALL

All your doing is pissing people off like YOU did with myself. Two copies of Nuendo not sold because of YOUR policy dude. Its stupid

Then make a prospective users sections that DOESNT require anything and make the registered users ALL HAVE to register the dongle

Dont tell me the software for these forums cant do it

I really dont think its that hard to do with the forum software.


The BIGGER question would be why in the hell users have to put in a dongle number for a USER to USER forum since its an UNOFFICIAL
forum which Steiny offers NO OFFICIAL SUPPORT but only locks threads, bans users when ANYTHING negative (that is truthful) is waged against Steinberg

If anyone is to blame for the graveyards you guys have created, its YOU GUYS. Id personally fire all your asses and clean house

Steinberg would have the BEST forums on the planet, Moderators would provide HELP in the forums, Questions would be answered without the
nasty ass , condescending tone that exudes from the mods.

[shanabit]

Originally Posted by colinmiller

By cut the crap, you mean not giving an option that doesn't agree with yours?
Yes your correct


As oppose to you making propaganda comments by calling is "I am not a thief number"? It's these kind of childish remarks that prevent you from being taken seriously. You're the one that seems to have some kind of psychological issue here.
Def has psychological issues


Perhaps you need to deal with that issue? Ask yourself why you feel like a thief simply for having to enter your registration number. It in no way disrespects customers. Again, the issue is that YOU have some problem with it. YOU are not representative of the rest of us. Figure out why YOU have an issue, as opposed to the rest of us.
Well said

And now you claim that if you are a legitimate user your posts are shut down? So you claim that they have a policy to shut down all posts made by legitimate users? Does that make any sense to you at all? Can you offer any supporting evidence to show that they have a policy of shutting down all posts by legitimate users. And you do realize that due to the requirement of having to enter a reg number before entering, that would mean the forum has NO posts in it. Does this really make sense to you? Do you understand why that sounds like a complete BS argument?
It is COMPLETE BS, Ive NEVER had a thread locked on me there

And you have to explain your facts. First you say they require a registration field to sign up. Then you say they don't have the technology to implement such a thing? Do they have this requirement or do they not?


And you provide a link to a thread from a support forum. I guess all threads aren't shut down. Perhaps you are trying to imply that they simply didn't give you answers you wanted, so you are trying to use wording that falsely implies a thread being shut down? We have no way of knowing what poster you are or what part you are referring to.
Hes a phantom weed

There is however a poster m127 who is quite hostile and rude.
Nah couldnt be him
But yet certainly not shut down. I just see someone who is rude, arrogant, and impatient.
So true, so true
So are you complaining about this m127 person who seems to fit the issue you're complaining about? Because why should you care if m127 is rude, arrogant, and impatient?

It is pretty clear to me that the issue here is you.
Yes we have a winner

And this makes it all the more clear why I cannot take your argument seriously. You're just looking for whatever excuse you can find because you're unhappy that your complaint is not being handled as fast as you want or the way you want. Even if it is 100% their fault, it is still irrelevant to the topic of this thread. Unless you now want to claim that having specialized support means that support quality is guaranteed to be 100%.

Maybe make a new thread stating you don't like their support. This is about copy protection and dongles. If they were to remove the requirement you complain about for signing up to the forum, you really think it would have gotten you answers to your questions?

So yes, let's cut the crap.

Hughs and kisses out to m127fuuck

[colinmiller]

I think it would be smart to have a forum section just for potential users to ask questions before buying if they don't already. Although that would normally be handled by e-mailing them, it is still helpful to have a forum as well. I think though that generally such questions are meant to be asked specifically to tech support or customer service. And this forum is not set up to guarantee they are active on it. I could be wrong, but it appears that the tech support participation is simply employees going out of their way by also participating on the forum. So it wouldn't be all that practical. But still couldn't hurt.

[shanabit]

IF you need an OFFICIAL users forum with guys that actually give a damn, go to

Cubase and Nuendo User Forums | Cubendo.com

Any question you ask will be answered

[shanabit]

I find it quite odd that the ONLY manufacturer that gets slammed the most about the dongle thing is

STEINBERG


You dont see all the others getting hammered for it. What about Samplitude?
Sequoia? Other plugin manufacturers

Dongles are hated the most by those using laptops and for generally good reasons
They tend to lose them out on the road. They tend to get crunched sine they are hangin out the laptop

Dongle hatred was created by m127

[MonoBrow]

I have no Problem with dongles but now that c4 and c5 are all over several torrent sites and reported working flawless....I think its time for some harder Protection then just some usb stick.Without making that new protection a cpu hog or a pain in the ass......

[rydan]

Originally Posted by shanabit

I find it quite odd that the ONLY manufacturer that gets slammed the most about the dongle thing is

STEINBERG

Well, I'm not quite sure I agree. Among the laptop musician community, iLok is pretty much considered an F-word...

[shanabit]

Originally Posted by rydan

Well, I'm not quite sure I agree. Among the laptop musician community, iLok is pretty much considered an F-word...

I think the laptop guys have a legit beef with them due to them getting smashed, lost, stolen etc. Home guys, not so much

Plenty of DAWS that dont have dongles for your live use though

Logic
Studio One
Reaper
etc

[rydan]

Originally Posted by shanabit

I think the laptop guys have a legit beef with them due to them getting smashed, lost, stolen etc. Home guys, not so much

Plenty of DAWS that dont have dongles for your live use though

Logic
Studio One
Reaper
etc

And, the one and only. Ableton Live!

Used cubase on my stationary daw, bought Live for my laptop use, switched to live for my main use as well, then switched to laptop for music production completely... =)

[kasprouch]

Originally Posted by shanabit

The BIGGER question would be why in the hell users have to put in a dongle number for a USER to USER forum since its an UNOFFICIAL
forum which Steiny offers NO OFFICIAL SUPPORT but only locks threads, bans users when ANYTHING negative (that is truthful) is waged against Steinberg

VOILA... Sums up the question entirely.

Mr. Chris Whatever confirmed the sole purpose of Steinberg on the ''official'' forums is to police the users - NOT to make the end users experience of Steinberg products any more enjoyable. one more fail to add to the list.


Colin Miller: considering you made very clear you're not all that receptive, the above comment by Shanabit perfectly sums up the feeling of MANY more people than you think. Their attitude is stupid. if stating that on an independent forum such as GS means one has psychological issues, like you claim m127 does, then you my friend are completely missing the point... did you actually read the thread he posted? did you look at the dates?

First post:
Jan 28th 2009

Solution and acknowledgement of the problem by Steinberg:
OCT 15th 2009


as for the dongle thing, when the product is cracked it makes sense to enter the number into the forum BUT MAKE IT A REQUIRED FIELD. and this with the simple purpose of avoiding miscommunication with your sole reason for existing: YOUR CLIENTS.

thats all anybody was saying... its completely relevant to the whole dongle story, considering that Steinberg could use all their resources to provide proper customer service - which obviously has never really been a priority. copy protection on the other hand, always clearly has.

[shanabit]

Give me ONE MONTH running things there and Id fix it all for sure

Im SURE m127 and I could do a better job

for the record, I have no issues with the dongle except that its CHEAPLY made

I dont think it makes ANY sense to have to put in a DONGLE number if you as a company are IN FACT, NOT providing support on said forum

All Cubase/Nuendo users, please go to Cubase and Nuendo User Forums | Cubendo.com to enjoy yourself

[shanabit]

Originally Posted by m127

"Hello Shanabit",
That's all the time I have for you today shanabito. Don't cry. I am sure you will say something more inspiring in 2010.

I just offered you the chance of a lifetime and you turn it down.
Guess Ill have to hire that Chris B guy or Fredo then afterall

Sorry I close this one now LOL

shanabito, I like that. Little shanabit yes.

As far as slamming forum doors on new users, nah just you chilito

[shanabit]

You should change your signature to:

Actively just being a lloron

[MonkeyGang]

Originally Posted by PELicanWord

Bought Logic 7 and somebody stole it at a party thinking it was a USB flash drive... they probably got it home and threw it out because it didn't do anything.

I would legalize torturing because of such cases!

P.S: Just out of curiousity, Shanabit says Logic has no dongle...?

[kasprouch]

Originally Posted by MonkeyGang

I would legalize torturing because of such cases!

P.S: Just out of curiousity, Shanabit says Logic has no dongle...?

Apple pretty much removed all copy protection from 8 & 9, but 7 still had one... Jobs correctly realised MBP's and Mac Pro's are much more profitable dongles than the little white sticks.

[MonkeyGang]

Originally Posted by kasprouch

Apple pretty much removed all copy protection from 8 & 9, but 7 still had one... Jobs correctly realised MBP's and Mac Pro's are much more profitable dongles than the little white sticks.

Yup. I think it's also in somebody's signature here on the forum: Mac Pro is the most expensive dongle ever

Thanx for the info BTW. I'm on PC with Cubase 4.5 and quite satisfied with it...no plans to upgrade to ver5 yet.

[shanabit]

Originally Posted by MonkeyGang

I would legalize torturing because of such cases!

P.S: Just out of curiousity, Shanabit says Logic has no dongle...?

Thats correct. A dongle is a little USB stick that you have to connect to your computer to allow access to a DAW application. THAT IS A DONGLE by definition.

"A dongle is a small piece of hardware that connects to a laptop or desktop computer.[1] It is a portable device and is often close to the appearance of a USB flash drive. "

Dongle - Wikipedia, the free encyclopedia

If you want to go that direction with your logic I would say that EVERY APPLE app has an overpriced DONGLE called a MacPro or MacbookPro attached to it

[MonkeyGang]

Originally Posted by shanabit

Thats correct. A dongle is a little USB stick that you have to connect to your computer to allow access to a DAW application. THAT IS A DONGLE by definition.

"A dongle is a small piece of hardware that connects to a laptop or desktop computer.[1] It is a portable device and is often close to the appearance of a USB flash drive. "

Dongle - Wikipedia, the free encyclopedia

If you want to go that direction with your logic I would say that EVERY APPLE app has an overpriced DONGLE called a MacPro or MacbookPro attached to it

I know what a dongle is I use a Steinberg Syncrosoft one... I was just asking whether Logic needs a dongle too... but tnx anyway

[shanabit]

Originally Posted by MonkeyGang

I know what a dongle is I use a Steinberg Syncrosoft one... I was just asking whether Logic needs a dongle too... but tnx anyway

Logic ditched the dongle at Logic 8

[colinmiller]

The dongle for Logic was ditched when Apple took over as they have a dongle already. With windows support dropped, they now have the ultimate dongle. You don't use their software without buying their computers, which are their real profit with software being made to entice people into buying and depending on their hardware/dongle.

Same with the itunes store. Sell the music for dirt cheap to profit form the ipod and iphone dongles.

Unfortunately most software companies cannot provide a computer and operating system.

[MonoBrow]

I thought logics dongle was osx? Not really hardwarebound.