ilok dosent work..help!!!

maskedman72 · 6th June 2004

well i just spent $370 on the sony oxford eq and it requires an ilok and i picked one up and registered it and loaded the codes onto it. i installed the oxford eq and when i go to launch pro tools with the ilok plugged in i get a message saying i must plug in an ilok/no ilok found.

when i downloaded the codes into the ilok(on a different computer,my audio pc is offline) the light on the ilok stayed light the entire time. the light does not come on at all when i plug it into my pro tools pc. it will give a quick flash upon start-up but that is it. the usb ports are enabled in the bios. i have never used the usb ports before but if they were not working the ilok's light wouldnt flash right? when i plug the ilok in i dont get a message saying "new hardware found" nor do i see an i lok icon in the bottom right corner.

thanks -jay

Rab · 6th June 2004

I'm a mac-man so this may be totally irrelevant, but you can try the following:

1. Ensure you've got the latest iLok drivers from www.ilok.com
2. The iLok is connected directly to the PC (not hanging off another peripheral
3. Booting up with the iLok attached, then unplugging/replugging the iLok

Hope that helps!

mac black · 6th June 2004

I had that problem on my mac (light on ilok flashing or no light) but after a restart it was all fine.probably not much help but ...there you go.
BTW, where did you get the oxford for $370 if u dont mind me asking (I paid £829 for the bundle)?

mac

maskedman72 · 7th June 2004

thanks. ill try it all out and report back. i got the eq from sweetwater.com. its not the bundle,just the eq.

maskedman72 · 7th June 2004

re-installed everything and still no luck. my pc dosent see the ilok. when i plug the ilok into the pc i have online(not my pro tools pc)and go to the ilok website and check to see what is on the ilok it says sony oxford eq plugin pro tools le,so i know the ilok was set up right. the ilok download i installed is called "ilok client helper". that is what i need right? i should get a message saying "found new hardware" when i plug in the ilok right? thanks!!
-jay

Noah · 7th June 2004

You will still need to download the iLok drivers to your audio PC. The iLok.com stuff isn't the same as the iLok drivers. You can download the drivers from the Pace website at: http://www.paceap.com/dldrvr.html

You will then need to move this file to your audio computer and install the drivers. Once you have done this you should be all set to authorize our plug-ins.

Noah

maskedman72 · 8th June 2004

Quote:

Originally posted by Noah
You will still need to download the iLok drivers to your audio PC. The iLok.com stuff isn't the same as the iLok drivers. You can download the drivers from the Pace website at: http://www.paceap.com/dldrvr.html

You will then need to move this file to your audio computer and install the drivers. Once you have done this you should be all set to authorize our plug-ins.

Noah

noah- i have tried this and it did not work. i have no idea if my usb ports even work. they are enabled in the bios but i cant tell if they work. i went to pace and downloaded the interlok and installed it and it did not work. it dosent say on sonys installation instructions that i need to take that step. ther is no mention of pace at all. i know the ilok itself works caus my pc that is online sees it and its light lights up solidly. is there a speicific order that i have to install these programs in? mabyee i can remove all programs and start from scratch. what order do i install them in and at what point do i plug in the ilok during instalation?
-thanks -jay

Noah · 8th June 2004

Jay,

It looks like you are having a tough go of it trying to get your iLok to install.

I'm guessing that Sony's instructions don't include the part about needing to install the iLok drivers because they are included in the disk, and they do it automatically. On our Software (SoundToys) this usually works, but every once in a while we have some problem with a funky computer.

If the iLok isn't lighting up, I don't think that your USB port is giving it power. iLoks will light up even if your computer doesn't have the correct drivers installed.

What is your device manager saying about the iLok, or the USB ports in general. To get there you go to Control Panel, then System. The answer may be there.

Sorry to hear about your troubles, and I can understand how annoying this kind of thing can be.

BTW, What OS, and what computer are you running this on?

Noah

maskedman72 · 9th June 2004

noah-you were right. although my ports are enabled in the bios,they were all disabled in the device manager. i turned them on and it works perfect!
thanks for the help! i was starting to get worried after 4 days of trying with no luck.

-jay

6th June 2004	#1
maskedman72 Lives for gear Joined: Apr 2004 Location: michigan Posts: 1,456 Thread Starter	ilok dosent work..help!!! well i just spent $370 on the sony oxford eq and it requires an ilok and i picked one up and registered it and loaded the codes onto it. i installed the oxford eq and when i go to launch pro tools with the ilok plugged in i get a message saying i must plug in an ilok/no ilok found. when i downloaded the codes into the ilok(on a different computer,my audio pc is offline) the light on the ilok stayed light the entire time. the light does not come on at all when i plug it into my pro tools pc. it will give a quick flash upon start-up but that is it. the usb ports are enabled in the bios. i have never used the usb ports before but if they were not working the ilok's light wouldnt flash right? when i plug the ilok in i dont get a message saying "new hardware found" nor do i see an i lok icon in the bottom right corner. thanks -jay

6th June 2004	#2
Rab Lives for gear Joined: Jan 2003 Location: London Posts: 532	I'm a mac-man so this may be totally irrelevant, but you can try the following: 1. Ensure you've got the latest iLok drivers from www.ilok.com 2. The iLok is connected directly to the PC (not hanging off another peripheral 3. Booting up with the iLok attached, then unplugging/replugging the iLok Hope that helps! __________________ I don't live for gear.

6th June 2004	#3
mac black Lives for gear Joined: Feb 2003 Location: london Posts: 2,792 2 Reviews written	I had that problem on my mac (light on ilok flashing or no light) but after a restart it was all fine.probably not much help but ...there you go. BTW, where did you get the oxford for $370 if u dont mind me asking (I paid £829 for the bundle)? mac __________________ "Tolerance becomes a crime when applied to evil" ... - Thomas Mann

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7th June 2004	#4
maskedman72 Lives for gear Joined: Apr 2004 Location: michigan Posts: 1,456 Thread Starter	thanks. ill try it all out and report back. i got the eq from sweetwater.com. its not the bundle,just the eq.

7th June 2004	#6
Noah Gear nut Joined: Feb 2003 Location: Burlington, VT Posts: 99	You will still need to download the iLok drivers to your audio PC. The iLok.com stuff isn't the same as the iLok drivers. You can download the drivers from the Pace website at: http://www.paceap.com/dldrvr.html You will then need to move this file to your audio computer and install the drivers. Once you have done this you should be all set to authorize our plug-ins. Noah

8th June 2004	#8
Noah Gear nut Joined: Feb 2003 Location: Burlington, VT Posts: 99	Jay, It looks like you are having a tough go of it trying to get your iLok to install. I'm guessing that Sony's instructions don't include the part about needing to install the iLok drivers because they are included in the disk, and they do it automatically. On our Software (SoundToys) this usually works, but every once in a while we have some problem with a funky computer. If the iLok isn't lighting up, I don't think that your USB port is giving it power. iLoks will light up even if your computer doesn't have the correct drivers installed. What is your device manager saying about the iLok, or the USB ports in general. To get there you go to Control Panel, then System. The answer may be there. Sorry to hear about your troubles, and I can understand how annoying this kind of thing can be. BTW, What OS, and what computer are you running this on? Noah

9th June 2004	#9
maskedman72 Lives for gear Joined: Apr 2004 Location: michigan Posts: 1,456 Thread Starter	noah-you were right. although my ports are enabled in the bios,they were all disabled in the device manager. i turned them on and it works perfect! thanks for the help! i was starting to get worried after 4 days of trying with no luck. -jay