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pete
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#1
7th January 2013
Old 7th January 2013
  #1
Lives for gear
 
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Joined: Sep 2005
Location: Berlin
Posts: 500

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pete is offline
Slate not responding

really weir... I bought VCC almost 10 days ago and I was mailing 4 times now to different Steven Slate Drums email accounts (orders, support etc..) and I was sending steve a pm..

no response at all

still havent got the plugs I bought 10 days ago

anyone else having troubles with these guys at the moment? I bought trigger a year ago and got it immediately after purchasing so I'm a bit confused..

thx for your help
#2
8th January 2013
Old 8th January 2013
  #2
Slate Pro Audio / Slate Digital
 
Joined: Sep 2009
Posts: 3,680

Steven Slate is online now
Hi Pete. If you read the receipts that you received on your orders, or went to our websites, you would realize that you have actually not contacted support

Support is located here:
Slate Digital Helpdesk

This support contact is on all of our receipts, on all of our webpages, and all of our newsletters. The emails that you sent were to automated systems that do not connect with humans.

Cheers,
Steven
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Steven Slate

www.slatedigital.com
www.stevenslatedrums.com
www.slateproaudio.com
SLATE SUPPORT:
www.slatedigital.com/support

I DO NOT CHECK PM's! Please EMAIL ME instead NON TECH SUPPORT Questions to slate@stevenslate.com

Follow us @ www.twitter.com/slateproaudio
#3
8th January 2013
Old 8th January 2013
  #3
Lives for gear
 
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Joined: Nov 2011
Location: 3rd rock from the sun
Posts: 3,116

Kcatthedog is offline
Slate support

Hey,

Ssd4 client here and vcc and vtm,

You'll know when you are at slate support cus you have to fill in a ticket. That way everybody gets served fairly and in order .

although , apparently if you are from philly,and your name is a cool acronym like cla, steve will buy you drinks and let you record special trx in expensive studios, man, now thats what I call support!

Kcat
pete
Thread Starter
#4
8th January 2013
Old 8th January 2013
  #4
Lives for gear
 
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Joined: Sep 2005
Location: Berlin
Posts: 500

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ok thx
#5
8th January 2013
Old 8th January 2013
  #5
Lives for gear
 
Joined: Sep 2009
Posts: 1,212

nickknack is offline
I thought he may have been on the idyllic tax haven of the Cayman Islands after all the pre orders for the Raven.

Cheers
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