Is Slate Digital going to fix their GUI issues

[Avast!]

In the analog world, we have a concept: patch around it.

[BlackBackDrop]

Originally Posted by Avast!

In the analog world, we have a concept: patch around it.

This is the digital world, (which you knew anyway but I still had to say it!)... its hard to patch around in the digit world...

Originally Posted by AyA

Every time I come to this thread the Slate Digital add is playing...

I have OCD big time and flicking visuals does my ****ing head in so I get stuck in these staring loops with the adds and, well, now I know all the adds and when they usually appear and this is the only thread I see this add in... And the thread is getting better and better.

Man! some people spend huge amounts of money to get that kinda fix, you get it of a Slate Add, you lucky bugger!

Originally Posted by ssaudio

Use an ad-blocker...

Whats an ad-blocker?

[Peter Slate]

Originally Posted by Avast!

In the analog world, we have a concept: patch around it.

Digital Workaround = Analog patch around

If the plugins are opened on the main monitor, not the extended one, the is GUI is drawn correctly.

[jhamrick714]

...one the is GUI is draw correctly.

What exactly is Peter Slate saying?

A) ...one, then is the GUI drawn correctly? (Question)
-or-
B) ...one, the GUI is drawn correctly. (Statement)

[climber]

Guess I've always opened plugs in the main window. I've never seen any issue with my 2 monitors.

[freaken]

No Peter Slate this is completely incorrect. Gui is scrambled no matter what monitor it opens on. Check the support tickets. GUI is so screwed that you can't even move it from any window once it is opened. This work around worked for FG-X and now it is fixed properly. The same work around worked for Trigger until the latest release screwed it totally. SSD4 has always been screwed, the work around never worked. So as you can see, you guys have a serious bug for RTAS on Mac. If it is any consolation, Lexicon and Valhalla have the same issue, both companies have acknowledged the bug and have promised fixes. Slate won't even say whether they are going to fix the issues. All I get is ignored on your support system and Slate Digital putting their head in the sand. Are you going to fix this ever?

[freaken]

So over to you Slate Digital.

[seancostello]

Originally Posted by freaken

If it is any consolation, Lexicon and Valhalla have the same issue, both companies have acknowledged the bug and have promised fixes.

Here's a thread in the Juce forum that looks like it has a fix for this bug:

Raw Material Software • View topic - Odd Pro Tools plugin behavior with multiple monitors (mac)

I am updating my free plugin, ValhallaFreqEcho, in the next few weeks, and will integrate the suggested fixes from the Juce forum into the build. If the bug fixes work for PT users, I will bump the Juce thread and let people know that the bug fix works. After that, I will update the other Valhalla plugins as needed - odds are good that this whole Gatekeeper issue will require me to release updates around the time Mountain Lion comes out.

[freaken]

thanks Sean, you were the one that put me onto an answer for this months ago when I emailed you. Slate don't seem to want to acknowledge that there is a problem, which is why, after buying all their products, I will not give them any more of my money. I still want what I have paid for to be fixed though.

Ever seen the show the IT Crowd? "Have you tried turning it off then on again" that's the Slate Digital support line.

[seancostello]

Originally Posted by freaken

thanks Sean, you were the one that put me onto an answer for this months ago when I emailed you. Slate don't seem to want to acknowledge that there is a problem, which is why, after buying all their products, I will not give them any more of my money. I still want what I have paid for to be fixed though.

Well, we'll see if this code actually FIXES the problem. I'll give it a try this week in the free plugin, which I don't mind releasing as a wider beta before the "official" release.

Ever seen the show the IT Crowd? "Have you tried turning it off then on again" that's the Slate Digital support line.

I love the IT Crowd. Just finished Season 4 on Netflix.

It is worth noting that the Juce framework has some holes in it, and these are sometimes slow to fill up, if they get filled at all. I'm currently working on dealing with issues with the Audio Unit framework, and what parameters look like in the automation view of AU hosts. Andy Simper (Cytomic) posted some code on the Juce forum, but it is taking a while to integrate, and I'm not sure what revision of the Juce framework he used, as it is constantly changing - and the changes aren't always tested for audio plugin compatibility. This is the sort of thing that keeps us developers working late nights.

[freaken]

thanks Sean, is it too much to ask for all developers to keep their customers informed like you do?

[AshleySmith06]

If anyone is seeing such dual monitor GUI issues with our products in "Pro Tools", please kindly log a ticket on our system: Slate Digital Helpdesk

...and detail comp specs, full name and e-mail address, and I'll sort you out with some builds to test.

Best regards,

[freaken]

I have had support tickets with you guys for Trigger for over a year, and SSD4 since the product was released. According to the Slate team it is a known issue.

[AshleySmith06]

Originally Posted by freaken

I have had support tickets with you guys for Trigger for over a year, and SSD4 since the product was released. According to the Slate team it is a known issue.

Hi Paul,

Thanks for you reports. Yes, we are aware of the issues, and as Nathanial has noted in your tickets we are currently in progress of updating Trigger. Regards SSD, the developers asked me to recruit a few more testers to forward builds to.

Thanks,

[freaken]

And the answer to my question "Are Slate going to fix their bugs?"....the answer is no. New version of Trigger after 1 and 1/2 YEARS...no fix to the dual screen GUI bug. I really want to say what I think of Slate Digitals support but it would get me banned.

[AshleySmith06]

@freaken, please understand that we have limited resources here with our developers, multiple products to support and release to keep us afloat and sustain growth in the industry.

The Trigger 1.66 update has been a long arduous process implementing a new licensing system and fixing more prioritised bugs.

1.66 Change Log:

- New instruments support due to custom license system support (new expansion packs are using the same TCI file name extension, but the format is actually different)

- UI changes in "Settings" menu, ("license settings" button an popup dialog)

- Mac OSX 10.7 compatibility added (plugin settings are now saved\restored correctly)

- Possible playback corruption fixed.

- Midi playback and capture precision improved.

- Minor instrument samples randomization engine issues fixed.

- AU validation problems fixed.

Thank you,

[freaken]

@Ashley. So what you are saying is you are not intending to fix the issue. YES!

[AshleySmith06]

Originally Posted by freaken

@Ashley. So what you are saying is you are not intending to fix the issue. YES!

I didn't say that, no! Please kindly re-read my previous post. The issue has been acknowledged and is currently being worked on by the development team. It has been pushed to "top priority", and I can assure you we will get this fixed!

Thank you,

[freaken]

you will have to pardon me if I seem skeptical. Talk is cheap Slate Digital.