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Old 2nd June 2012   #1
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Stupid things you've been told at Radio Shack

Well, techically, here it's by RS, not at RS, as I was on the phone with a customer rep and not in a store. I bought this:

Shielded Adapter, RCA Phono Plug to 1/4" Mono Phone Jack

- and called the 800# about an issue with the adapter.

Me: Hi - I bought a product at RS the other day and I am having a technical problem.

RS: Sorry to hear that - what's the part number please?

Me: 274-909

RS: The Phono Plug to 1/4" Mono Phone Jack?

Me: Yes.

RS: Sorry, we won't be able to offer you assistance with this product.

Me: Why not, I purchased it at a RS store?

RS: For technical issues, you need to go to the manufacturer, and that part was not manufactured by us.

Me: Oh, by who then?

RS: It was manufactured by RCA.

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Old 2nd June 2012   #2
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Old 3rd June 2012   #3
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Quote:
Originally Posted by Jeff Hayat View Post
I bought this:

Shielded Adapter, RCA Phono Plug to 1/4" Mono Phone Jack

- and called the 800# about an issue with the adapter.
OK, I have to know. What issue could one possibly have with an RCA-to-1/4" adapter that would prompt a call to technical support?
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Old 3rd June 2012   #4
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Originally Posted by kafka View Post
OK, I have to know. What issue could one possibly have with an RCA-to-1/4" adapter that would prompt a call to technical support?
How to use it.

With some new ones I bought recently, the lip inside the shaft is lower than ones I bought some time ago. I'd take pics if I could.... There is a slight level difference when going XLR > 1/4" > RCA - I think this has to do with the shield from the top not making contact with that lip.

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Old 3rd June 2012   #5
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Old 3rd June 2012   #6
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Conversation from some years back... I can't remember what the product was.

I just bought this product from you yesterday but it doesn't work

"It doesn't look broken"

No, it just doesn't work.

"We don't make it any more"

So, can you refund me my money?

"No, we will exchange it for another one but we don't have any more and won't be getting any more in"

So, what can you do about it?

"Nothing really, it's broken now and we don't make any more"

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Old 4th June 2012   #7
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Send a message via AIM to fastlanestoner Send a message via MSN to fastlanestoner
...that customer service still exists
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Old 4th June 2012   #8
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"If you apply voltage at the Base of a transistor, what is on the ratings will be produced at the Collector and Emmitter".

I was an impressionable 13 year old........
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Old 4th June 2012   #9
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Quote:
Originally Posted by christiandoofer View Post
You can't get balanced cables in mono
Funny, I bought a Saffire Scarlett and was having noise issues and I was told to get some balanced monitor cables. Guy in Jaycar said exactly the same thing to me. I had been reading up on this but the sales-person was adamant that these cables don't exist.

Down under we have Dick Smith Electronics, and Tandy (which I believe owns, or used to own Radio Shack) and they're consumer level electronics shops. I would've put Jaycar a level above DSE and Tandy, but I'm not so sure now.
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Old 4th June 2012   #10
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I bought some batteries from them and took them home. They were all dead. I took them back to the store the same day I purchased them and the store employee said. "I am sorry but we don't replace batteries as they can be used up" I explained that I had just bought them, I had the dated and time stamped sale receipt and no batteries could go bad in under two hours. I finally talked to the store manager and he replaced them saying "I think we got a bad batch of batteries because you are not the first person to return them completely dead in a short amount of time"

I needed some light bulbs for a project. I had the RS part number and the specs the person at RS said that they no longer carried the bulbs as they were old style and asked if I wanted some new LEDs to replace them. After haggling with the employee I asked where their parts cabinet was and went over and got what I needed. The employee said "oh so those are bulbs" as he rang me up.

I needed some caps for replacement. I usually would order them from Digi-key but I was in a hurry. I went to RS and the person I showed them to said "I don't think we carry anything like that - they look like something old and we only carry new parts" He also offered to sell me a new cell phone with "unlimited range". I went to their parts cabinet and found what I needed and brought them up to the counter. The salesmen said "Oh I see you found what you needed, I am so happy for you" I paid and left.

RS has turned into a phone store that also sells electronic parts and supplies but I think, based on my own observations, that will soon cease and they will be only a phone store. Too bad they use to be a really good store for parts and in some cases advice.

Oh well I must be getting old...
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Old 10th June 2012   #11
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RS: Are you interested in trying the iPhone 4 today?
Me: No, I have one already.
RS: The iPhone 4 or the 4S?
Me: 4S
RS: .... ummm.... do you have a case for it?
Me: ... can you print my receipt (for the unrelated item I was purchasing)?
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Old 11th June 2012   #12
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"You're hired"
Worked there for a week in college till I realized their pay scam was minimum wage and had to sell $100 an hour to get commission when nobody ever bought a TV or stereo there. People just bought watch batteries and diodes.
Only way to make money was to sell cell phones and their accessories. Trouble is people go to Best Buy for that!
This is why you only get goofy teeny- boppers who have no idea what a RCA cable is.....
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Old 12th June 2012   #13
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I always hated the fact that no matter what you buy at The Shack, they have to get all of your personal info from you. I can't buy $3.00 worth of fuses without giving my phone number? F you, Rat Shack!
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Old 12th June 2012   #14
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me on the phone: hi do you have someproduct in stock.
local Radio Shack: yes we do.

me at the store: hi i called about someproduct ealier. where is it?
Radio Shack: oh, we dont have it in stock here.
me: but.................... goodbye.
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Old 12th June 2012   #15
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I applied for a Radio Shack sales position in the late 80s. They asked if I was willing to sit for a polygraph test. These were just given by the store manager, and not a qualified polygrapher. The poly ran out of ink, so they tried a new fangled personality test on a computer. They took exception to my political views (actually, the lack of them), so I didn't get the job.
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Old 12th June 2012   #16
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Quote:
Originally Posted by kafka View Post
... so I didn't get the job.
Actually the problem was vee see zat your papers are not in order!
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Old 12th June 2012   #17
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Actually the problem was vee see zat your papers are not in order!
They seemed to have a specific order they wanted to see them in. Mine were kind of all over the place.
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Old 13th June 2012   #18
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The "paperless office." That's what they were really on their futile quest for.

The "color-printer-on-every-desktop and everyone-has-a-tv-for-watching-music-videos office" is more like it!
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Old 22nd June 2012   #19
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I used to go in Radio Shack for something simple like a 1/4 inch jack. As soon as I'd get in the door, the sales guy would say "can I help you"? I'd say I need a 1/4 inch jack. He'd act confused. "What's this for?" I'd explain. Then he'd still act confused and ask more questions. Most of the time, I'd end up showing him where they were and what they looked like. Irritating. Now, when I go in for some small part, I ignore the "Can I help you" and go straight to the place where the part is and get it and take to the register.
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Old 22nd June 2012   #20
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Originally Posted by Rob Coates View Post
... Now, when I go in for some small part, I ignore ....
But they are relying on the customers to EDUCATE the clerks!!!
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Old 22nd June 2012   #21
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At my local Radio Shack there are a couple of guys who always ask a lot of questions about what's in the component box. They seem genuinely interested that there are a few people who go in there and root around for a while. These are the same guys who don't bother to ask me to switch my cell service, although they do ask the obligatory question about whether I need any batteries.
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Old 22nd June 2012   #22
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Quote:
Originally Posted by Torea View Post
RS: Are you interested in trying the iPhone 4 today?
Me: No, I have one already.
RS: The iPhone 4 or the 4S?
Me: 4S
RS: .... ummm.... do you have a case for it?
Me: ... can you print my receipt (for the unrelated item I was purchasing)?
Word.
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Old 22nd June 2012   #23
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that wimmen should wipe back to front
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Old 29th June 2012   #24
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My love/hate ....actually mostly hate, started in the 70's when I went in asking if they have a box that will allow me to connect two tape decks so I can play from one and record onto the other. The guy said "what you want to do is what is called sound on sound". I said yes, that's right. He said they have whats called a mixer....and it's $120 bucks. I didn't know jack about recording yet so I didn't know there were other places to get audio gear. This guy was making me think he was the authority on sound and this is what I need to get. Well I tried to save up money but it's not real easy being in high school in the 70's. I think I finally got it for my birthday. The punch line here is a while after I got it I went into my local big guitar store and I went to the area I never really went before because I always just looked at the guitars....I went to the back where the PA equipment is. I saw every kind of mixer you could imagine, big small, used, new, old ones for like 50 bucks, new little ones for around 100 bucks. And I was stuck with this RS crap mixer. My first lesson? RS is for someone who doesn't know any better. It took me a while, but I learned they are for getting adapters and batteries. That's all.

Funny RS story:
I haven't been going there much for quite a few years and one of the last times I did the salesman was standing at the front door smoking a butt. I asked if he was open and he gave me a squint and answered in his best geek, wanna-be Clint Eastwood voice "Yeah...we'll be open in just a minute". We stood there while he finished his cigarette. A couple days later I see his face on the local news, he was charged with setting up a robbery from the inside.
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Old 9th July 2012   #25
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the other day I went in and asked for solder wick; the lady said they didn't have it, but had a vacuum for like $16. I looked for 2 minutes and found the wick....
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Old 9th July 2012   #26
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Quote:
Originally Posted by cuckoo.old View Post
Funny, I bought a Saffire Scarlett and was having noise issues and I was told to get some balanced monitor cables. Guy in Jaycar said exactly the same thing to me. I had been reading up on this but the sales-person was adamant that these cables don't exist.

Down under we have Dick Smith Electronics, and Tandy (which I believe owns, or used to own Radio Shack) and they're consumer level electronics shops. I would've put Jaycar a level above DSE and Tandy, but I'm not so sure now.
Woolworths own petrol stations, supermarkets and poker machines. Their customer are shareholders.

From now on, try WES

Cheers
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Old 11th July 2012   #27
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We used to have a Tandy locally back when we were building a synth (this was about '78/'79)

The synths oscillators were based around a transistor array inside a moulded chip, and we kept on blowing it because of an error on the circuit design (go figure)

Anyway, when Tandy eventually ran out of this chip (we ended up exhausting their supply) the tech guy recommended that instead of the chip, we should use 5 BC109 transistors instead.

The fact that the transistors had to be thermally coupled i.e. inside a chip was totally lost on him
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Old 11th July 2012   #28
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Yesterday I returned a crappy clip-on fan (Radio Shack changed its name to "The Source" here in Canada for whatever reason) and this is how it went:

"Hey I just want to return this fan, it's noisy and rattles constantly"
"Okay no problem"
Starts refund procedure on my debit card...
"So do you need batteries for this today?"
"Uh, no...I'm returning it".
"Oh right!"
Money is refunded to my debit card...and then dude hands me the same amount in cash.

I probably shouldn't have, but I gave him back the cash.
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Old 11th July 2012   #29
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I probably shouldn't have, but I gave him back the cash.
The universe was testing you. Your karma is still intact.
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Old 11th July 2012   #30
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The universe was testing you. Your karma is still intact.
You just avoided being arrested by the.....
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