This is why people steal software

[dino321]

My Melodyne says it not registerd. My Celemony account says I am registered. Celemony will not answer my emails. I paid for it and I can no longer use it. It's bad to steal software but it's OK for the company to steal from you?

[projektk]

I agree with you but you're better off not saying anything here. Isn't melodyne ilok protected? I don't use melodyne but your post gives me another reason to invest in auto tune.

Sent from my LG-P925 using Gearslutz.com

[narcoman]

you should try buying something off PC world or Currys and see what hap[pens when something goes wrong. It's not just software.

[theblue1]

Originally Posted by dino321

My Melodyne says it not registerd. My Celemony account says I am registered. Celemony will not answer my emails. I paid for it and I can no longer use it. It's bad to steal software but it's OK for the company to steal from you?

If you're in the US, and they really won't respond to your attempts to contact them, you might want to look into the small claims court system in your state to see if you might take your case to them. (Such cases might well be excluded, but it's something to check into.) You could also file a complaint with the Better Business Bureau. The BBB are often seen to be pretty toothless, but many companies are actually concerned by such complaints. Especially if they stack up from disparate parties.

[Toth]

There are some problems with Melodyne registration. I had problems registering or activating their demo, but when I purchased it it's been working. I hope you get is sorted out, because Melodyne is the single most incredible tool that I have in my arsenal.

[samicide]

IBTL!

Originally Posted by projektk

Isn't melodyne ilok protected? I don't use melodyne but your post gives me another reason to invest in auto tune.

Sent from my LG-P925 using Gearslutz.com

you have a choice ilok or C/R, and Auto tune doesn't compare to melodyne.

to the OP, I'm sure they'll straighten it out but I understand frustration as I am not the most patient person in the world. did you post on the forum?

[kreeper_6]

This is not why people steal software.

[newdigitaluser]

Originally Posted by dino321

My Melodyne says it not registerd. My Celemony account says I am registered. Celemony will not answer my emails. I paid for it and I can no longer use it. It's bad to steal software but it's OK for the company to steal from you?

write the attorney general of the state they are in
tell them the corp is defrauding you
and demand they be put out of biz

AG will contact them
they will fix the problem

[Tom Higgins]

Originally Posted by kreeper_6

This is not why people steal software.

That's what I was thinking...

I imagine people who steal software wouldn't ever consider buying it - like those who steal music

[newdigitaluser]

Originally Posted by kreeper_6

This is not why people steal software.

taking what is yours
that you already paid for is not stealing

companies that use protection crap that protects them
and screws us need to be taught a lesson somehow

class action lawsuit would be great to get the attention of some of those bleepers

[newdigitaluser]

Originally Posted by projektk

I agree with you but you're better off not saying anything here. Isn't melodyne ilok protected? I don't use melodyne but your post gives me another reason to invest in auto tune.

Sent from my LG-P925 using Gearslutz.com

bleep
celemony is better for my needs
but i am not going to get it if there are protection hassles

[spectralbeats]

Personally, I'd say if you PAID for software and it doesn't work and the company won't do anything about it, it's fair enough to just pirate it. And if a lawsuit comes up (not that it happens very often) you can always show a receipt or some proof of purchase.

Sort of relevant, I BOUGHT kontakt 4 but the pirated version actually comes with MORE functionality such as being able to edit and tweak the library patches where in the normal version it would not be possible. Is it really immoral to pirate it in this case? I haven't tried yet but I probably will.

IDK if this is ban-worthy but I hope not.

[PaPi61]

Originally Posted by dino321

My Melodyne says it not registerd. My Celemony account says I am registered. Celemony will not answer my emails. I paid for it and I can no longer use it. It's bad to steal software but it's OK for the company to steal from you?

In the United States of Corporations, business is always right and consumers become "terrorists" if they dare complain. Wait until SOPA passes and you may end up in jail just for saying you were wronged...

[work2do]

I vote for user error

Celemony has a forum with very active support folks. Try there. Do a search. There is probably an answer there already.


Melodyne Installation and Registration

[Goit]

Originally Posted by PaPi61

In the United States of Corporations, business is always right and consumers become "terrorists" if they dare complain.

What happened to the "customer is always right" standard?

Simpson Safari - Wikipedia, the free encyclopedia

The corporations used to cater to the customers at the expense of the employees (but not themselves), now even the lowest level employee seems to be holding domineering authority over the customers.

[samicide]

Originally Posted by work2do

I vote for user error

And - http://i200.photobucket.com/albums/a...vil/ibtl_2.gif

[Rust Creep]

I dont use melodyne because i cant sing... haha

Anyway I watched a video of the creator of melodyne... what an awe inspiring man

You aren't getting ripped off.. chill out

Sent from my DROIDX using Gearslutz.com

[shponglefan]

Originally Posted by kreeper_6

This is not why people steal software.

No, but it is one reason why they crack software!

Copy protection that screws over legit customers should be abolished. IMHO.

[Mbear1596]

one of my ilok's was stolen recently from my mobile rig. i only had a few plug in on it, but the few i had weren't very cheap either. One company won't reply to my rma claim for new licenses. Another is being a pain in the rear, and only one of the three has been easy to work with so far. I figured i'de buy plugins instead of pirating them for support and because i appreciate the companies that made them. well through my chain of emails with these companies ive grown increasingly pissed off with the run-arounds ive been getting from them. I finally got extra pissed one day and basically told them that i thought it absurd that i spent thousands of dollars with them and i am baffled by the lack of customer service. I let the representative emailing me know that i could have very easily pirated these plugs but i didn't and the giant inconvenience makes me not ever want to purchase anything from them again. I probably will switch companies and hope for the best. Its a joke when your honest and pay for something and the smallest thing becomes the largest complexity. How does a carpenter work without his tools? What the hell!

-M

[chrisso]

Originally Posted by shponglefan

Copy protection that screws over legit customers should be abolished. IMHO.

Being party to a tech forum for a software product, more often than not there is a user error factor to consider.
The worst kind of customer is the one who posts an expletive filled rant, stating the product is a pile of $hite and they can't get it to work after two hours. They then call the company a disgrace because they can't get instant support at 2am on a Sunday morning.
9 times out of 10 the problem is user created in those cases.
Not sure what's happening here though.

[claesbjo]

Originally Posted by dino321

My Melodyne says it not registerd. My Celemony account says I am registered. Celemony will not answer my emails. I paid for it and I can no longer use it. It's bad to steal software but it's OK for the company to steal from you?

You can´t "steal" software(unless you´re a shoplifter in a music store ofc), as little as you can "steal" a concert or a zoo by entering without paying admission fee.

It´s more an unauthorized usage of something people worked their a** of with and hope to get paid for.

[narcoman]

Originally Posted by claesbjo

You can´t "steal" software(unless you´re a shoplifter in a music store ofc), as little as you can "steal" a concert or a zoo by entering without paying admission fee.

It´s more an unauthorized usage of something people worked their a** of with and hope to get paid for.

depriving use of OR depriving earnings from intended/authorised use....

[skiltrip]

1. Melodyne rules.

2. Melodyne support has always been quick and thorough in my experience.

3. People steal software for all sorts of reasons. But frustration due to unsatisfactory support is probably not very high on the list.

Sent from my LG-VM670 using Gearslutz.com

[alphaproject]

Originally Posted by spectralbeats

Personally, I'd say if you PAID for software and it doesn't work and the company won't do anything about it, it's fair enough to just pirate it. And if a lawsuit comes up (not that it happens very often) you can always show a receipt or some proof of purchase.

Sort of relevant, I BOUGHT kontakt 4 but the pirated version actually comes with MORE functionality such as being able to edit and tweak the library patches where in the normal version it would not be possible. Is it really immoral to pirate it in this case? I haven't tried yet but I probably will.

IDK if this is ban-worthy but I hope not.

If you buy legit software but use the pirated version, I don't see how on earth that's ban worthy talk. Heck..you bought it....if the cracked version gives you more to work with, then..that's just a benefit.

[shponglefan]

Originally Posted by chrisso

Being party to a tech forum for a software product, more often than not there is a user error factor to consider.

Even if its user error, if it's user error related to copy protection that's still a problem with copy protection. After all, pirates don't have to deal with copy protection; making things worse for legit customers is a current practice of the software industry that I loathe with a passion.

[studiostuff]

Originally Posted by dino321

My Melodyne says it not registerd. My Celemony account says I am registered. Celemony will not answer my emails. I paid for it and I can no longer use it. It's bad to steal software but it's OK for the company to steal from you?

I say you haven't tried to get in touch with them... and here's why!

I had the same deal happen to me after I upgraded to the latest/greatest Melodyne... and then, for a totally unrelated to ANYTHING reason, my brand new MBP Main Logic Board died... and the rig had to go back to POTATO or PEACH or what ever that company is named.

Got the rig back and, You guessed, Melodyne was not registered.

I wrote them one US evening and in no time at all I was getting regular and helpful email from them.

I was fully restored, with all my installs in about 24 hours and it took several emails before it was all OK. Melodyne was attentive and helpful and the issue was completely resolved in NO TIME AT ALL.

The problem is not Celemony. The problem is you! No other explanation will work for me. Maybe you shouldn't be complaining here... maybe you should contact Melodyne support.

Melodyne rocks and so does Celemony. And no, I don't work for them. I'm just a very satisfied user.

[AcoosticZoo]

The solution is better implementation of copy protection that doesn't rely on user to "do" it correctly. It should be as invisible as possible.

Here's my proposal.

after downloading the plugin@ software developer's website, You launch the installer and the should be an option to "Automatically Install and Download license to my Ilok2" - the computer then prompts you for ilok2 user and pass, then the installer takes care of the rest. Easy.

With serial numbers... same applies. You launch the installer and the should be an option to "Automatically Install and Download serial key to my computer" - the computer then prompts you for user email and pass, then the installer takes care of the rest. Easy.

Regards
Josef Horhay
Mixing Engineer
www.acoosticzoo.com

[woodhenge]

Heck, if it's the non-ilok version, all you have to do is download the installer from your user login area and install it... it's already authorized by the installer!

I've been through numerous updates, machine changes, board and hd failures, and was always well taken care of by the Celemony people.

[chrisso]

Originally Posted by shponglefan

Even if its user error, if it's user error related to copy protection that's still a problem with copy protection.

It's things like people registering a product with an email account they hardly ever use or look at. then they wonder why they can't authorize their software.
People not looking in their spam folder before railing against the company for not returning emails. Not turning off anti-virus software when the 'read me first' message asks that you do, never reading the 'read me' messages in the first place.
Yeah, it's only human to make really silly mistakes, and to be impatient at times, but there is an attitude with some customers that they could never have done anything wrong, and as a result the poor retailer is a criminal outfit that enjoys ripping people off.

[shponglefan]

Originally Posted by chrisso

It's things like people registering a product with an email account they hardly ever use or look at. then they wonder why they can't authorize their software.
People not looking in their spam folder before railing against the company for not returning emails. Not turning off anti-virus software when the 'read me first' message asks that you do, never reading the 'read me' messages in the first place.
Yeah, it's only human to make really silly mistakes, and to be impatient at times, but there is an attitude with some customers that they could never have done anything wrong, and as a result the poor retailer is a criminal outfit that enjoys ripping people off.

You're missing the point entirely: Pirates don't have to deal with this crap in the first place.