Rupert Neve's PORTICO II Channel: DEFECT in the LMF and HMF knobs.

[bigos]

No reply is a standard with that company. If the units are under warrenty send them back.

[Glenn Bucci]

Though I love my pair of Portico EQ's, I found the markings on them to be not very helpful, and more of just a guide. If I want to specifically adjust a certain freq's, I found myself going to a good plug in EQ. The markings on the Portico EQ (and some other hardware units) are so limited on the markings that I am forced to just use my ears when using them. Wish it had more detailed markings like the Great River. If the markings are incorrect on the Portioc II, that is disappointing. However I love the Portico EQ more than any other EQ I have yet to try for standard mixing.

[JoshRND]

Originally Posted by _Ludovico

Is Rupert Neve the actual mastermind of this company? I can't help but wonder how much he's actually involved with the company.

You're welcome to come on down for a visit. Just let me know, and we can arrange for you to see what we do.

Cheers,

Josh

[JoshRND]

Tristan will be in touch with you today to clarify things.

Apologies for the delay in getting you the second response.

Originally Posted by kakomola

Hi there,

This is my first post although I have been following GS for quite a long time.

I recently bought a couple of these units which have been shipped since their release in 2009. To my surprise, in the parametric EQ section of both units there is a mismatch between the frequencies displayed and the frequencies being actually set in the LMF/HMF center frequency knobs.

I sent an enquiry to Rupert Neve's support dpt. and they replied to me as follows: "The extremes on the LMF and the HMF are in fact correct, but there are some in discrepancies with the marked frequencies on the screen print"…. and that was it.

Actually, I have measured these "discrepancies" using a visual spectrum analyzer and white noise as the signal to be processed by the PorticoII. These are the results:

LMF: Marked frequencies (125Hz; 300; 425; 500; 750; 900; 1250) and the Real frequencies (75Hz; 130; 240; 280; 350; 450; 1000)
HMF: Marked frequencies (1,25K ; 3 ; 4,2 ; 5 ; 7,5 ; 9 ; 12,5) and the Real frequencies (0,75K ; 1,3 ; 2,4 ; 2,8 ; 3,5 ; 4,5 ; 10)

I did not take into account the extremes on the LMF and HMF which represent "more or less" the correct frequency.

In fact, it does not look only like a screen print error, but the potentiometers behind the knobs that do not work in a linear mode which is a really big inconvenience.

I sent this chart back to the support dpt. asking for some help to have this problem solved but they did not reply to me anymore.

There is no mention at all about this issue in their website.

Regards.

[JoshRND]

Originally Posted by bigos

No reply is a standard with that company. If the units are under warrenty send them back.

That is absolutely not the case, in fact an initial response had been sent. If you have any outstanding issues, please don't hesitate to contact me directly.

josh at rupert neve dot com
or 512-847-3013 ext. 208

Cheers,

Josh

[the fxs]

Originally Posted by JoshRND

That is absolutely not a case, in fact an initial response had been sent. If you have any outstanding issues, please don't hesitate to contact me directly.

josh at rupert neve dot com
or 512-847-3013 ext. 208

Cheers,

Josh

^
heads up for this one, josh.
...
i have a PII channel myself and i know that the frequencies aren't 100% accurate. i never gave a damn since this baby sounds so good + i'm learning to work with my ears that way.
...
send it back or sell it if you don't like it.
(i'm looking for a second one btw )

[Tube World]

Originally Posted by the fxs

^
heads up for this one, josh.
...
i have a PII channel myself and i know that the frequencies aren't 100% accurate.

Well I have to tell you, this is pretty lame on Rupert Neve crew. Writing the wrong freq's on the units. Hutch already wears huge glasses from the 1980's, Maybe he needs to have his eyes checked and buy newer glasses. And I am a huge Portico owner and fan.

[chymer]

Originally Posted by Glenn Bucci

The markings on the Portico EQ (and some other hardware units) are so limited on the markings that I am forced to just use my ears when using them.

Oh Rupert, stop forcing me to use my ears..:-)

[synthoid]

man, I'm so glad to read this. I was de-essing a vocal using a PII strip last night, and the frequency that I had dialed in didn't make any sense to me (but I could hear that it was working). Ah well, my eyes aren't very good anyhow, I'll just leave my glasses off when using this unit (which is fantastic btw, incorrect markings notwithstanding).

-synthoid

[the fxs]

I've recently bought a second unit to have a stereo pair for tracking and mixing.
the incorrect frequency markings on my first unit never really bothered me, but now things are getting really funny...
they've corrected all the frequencies in the midrange section and changed a few other things. I'll write a detailed post about how to spend 6000$ on channelstrips that are useless for stereo use, and about hom much customer support you'll get for that kind of money from RND.

[Geddyleewannabe]

I had the same problem with having an original version and later on buying a second one for stereo use which was a revised version that had all the markings fixed. I spoke with Tristan, and he took care of the problem for me without hesitation. Took very good care of me. However, also be aware that with the revised version, the Silk texture adjustment does not go as extreme as the original if that matters to you. Quite honestly, I think they would do whatever would make you satisfied with the final product (e.g. change the faceplate to the accurate readings, adjust potentiometers to your liking in the EQ section, give you the silk texture adjustment of your choosing, whatever will make you satisfied with your purchase). The willingness certainly seemed to be there.

[mds]

Yeah, my experience with the RND guys is that they're extremely nice, helpful, and sincere.

[the fxs]

i wanted to write a detailed post about my expirience with RND.
that was back when things looked like they didn't want to help me.
long story short...
it took three months and about 15 emails to get me a new unit.

i was really pissed off at some point, that's why i came off a lil' grumpy in post #11.
in the end... i'm really happy to have two units now and i'm also very happy that tristan helped me out.

[Disco Cubist]

Originally Posted by mds

Yeah, my experience with the RND guys is that they're extremely nice, helpful, and sincere.

This is also my experience.

Don't be out off people!

Great gear from a great crew!

[BlueBuzz]

Great experience when I had to deal with RND's costumer support.
Only good things to say about them.

[phatbeatstudio]

Originally Posted by kakomola

Hi there,
LMF: Marked frequencies (125Hz; 300; 425; 500; 750; 900; 1250) and the Real frequencies (75Hz; 130; 240; 280; 350; 450; 1000)
HMF: Marked frequencies (1,25K ; 3 ; 4,2 ; 5 ; 7,5 ; 9 ; 12,5) and the Real frequencies (0,75K ; 1,3 ; 2,4 ; 2,8 ; 3,5 ; 4,5 ; 10)


Regards.

Are you guys talking about the original portico or the newer portico 2 strip.
Because neither of mine have any of the same numbers.
my HMF says 0.8 , 1.0 , 2.0 , 4.0 , 7.0 , 16 ,
Also the manual has inconsistent numbers with the unit.

[Geddyleewannabe]

Originally Posted by phatbeatstudio

Are you guys talking about the original portico or the newer portico 2 strip.
Because neither of mine have any of the same numbers.
my HMF says 0.8 , 1.0 , 2.0 , 4.0 , 7.0 , 16 ,
Also the manual has inconsistent numbers with the unit.

Then the frequency readings on your unit are correct. You're good.

[C//AZM]

UH OHH... So what do I do when I (eventually) get my second Portico II? I don't expect to get my second one for about a year.