My Portico (5012 and a 5042) arrive and...

Jim vanBergen · 27th November 2005, 04:43 AM

the asian-made AC/DC converter doesn't work. Grrrrrrrr. Now you'd think they'd send TWO converters because I bought two units, but they actually send ONE and a little Y cable so you don't have as many wall-warts. I love RND, but this is irritating. Happy Thanksgiving, Gearslutz!
JvB

I play in a ban · 10th December 2005, 09:23 AM

That's not right. That's a lot of scratch and some bad service..

I've had bad experiences with companies, hopefully they'll take care of you. The only thing worse is the "out of sight, out of mind attitude."

Sorry to hear that, hopefully it was an honesty mistake!

kevinc · 10th December 2005, 04:43 PM

Call em` up !

I`d hope that they`d just send out another one.

Jim vanBergen · 10th December 2005, 04:53 PM

I called Josh and he sent me a new one UPS 3-day at no charge. They took care or me right away, as I expected. I was simply bummed at the situation.

It's all good; they are in perfect working order!!

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27th November 2005, 04:43 AM	#1
Jim vanBergen Lives for gear Join Date: Apr 2005 Location: New York Friggin' City Posts: 2,315	My Portico (5012 and a 5042) arrive and... the asian-made AC/DC converter doesn't work. Grrrrrrrr. Now you'd think they'd send TWO converters because I bought two units, but they actually send ONE and a little Y cable so you don't have as many wall-warts. I love RND, but this is irritating. Happy Thanksgiving, Gearslutz! JvB

10th December 2005, 09:23 AM	#2
I play in a ban Gear addict Join Date: Jan 2005 Location: Jersey Posts: 462	That's not right. That's a lot of scratch and some bad service.. I've had bad experiences with companies, hopefully they'll take care of you. The only thing worse is the "out of sight, out of mind attitude." Sorry to hear that, hopefully it was an honesty mistake! __________________ The painting was a gift Todd.......and I'm taking it with me.

10th December 2005, 04:43 PM	#3
kevinc Lives for gear Join Date: Oct 2003 Location: Beantown Posts: 2,464	Call em` up ! I`d hope that they`d just send out another one. __________________ - Kev

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10th December 2005, 04:53 PM	#4
Jim vanBergen Lives for gear Join Date: Apr 2005 Location: New York Friggin' City Posts: 2,315	I called Josh and he sent me a new one UPS 3-day at no charge. They took care or me right away, as I expected. I was simply bummed at the situation. It's all good; they are in perfect working order!!