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18th July 2008, 03:35 PM
| #1 |
| Lives for gear  Join Date: Mar 2005 Location: Brooklyn
Posts: 1,185
| Ams Neve not returning emails? I mean, i've kept emailing them for 5 weeks, half of my messages are unanswered... I need some parts, Ams Neve UK bounce me over this David Clark who's supposed to assure US distribution but the guy don't carry any parts or part price list... What's wrong with them? I've spent a shit lot of money in Ams Neve gear, and for 1 time i need customer support in 2 years , they won't take care of me! It's totally unacceptable that a company who's charging so much for their equipment has an inexistant tech support when you need them! 1073 1084 1081 2254 33609 33609/j 33609/jd 88R 8816 8804 Genesis |
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18th July 2008, 04:32 PM
| #2 |
| Gearslutz.com admin  Join Date: Apr 2002 Location: London, UK
Posts: 11,787
| Whats wrong with the email more like. have you tried picking up the phone? Give that a try..
__________________ Jules "PS. I don't have an opinion on the topic." - jdtrbn |
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18th July 2008, 05:12 PM
| #3 |
| Lives for gear Join Date: Mar 2005 Location: Brooklyn
Posts: 1,185
| Their email works just fine... We've exchanged a few already but they keep bouncing me over to this guy who doesn't have any Neve parts in stock , so i emailed them back several times, they probably forwarded my email to this guy in the US because he emailed me an apologized but still , he can't help me and Ams Neve UK plays mute! I'm furious! If i add up all the money spent in Neve gear, i'm close to $35,000 and still, i'm too small of a customer to receive proper support when i need it ? Disgusting!  |
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18th July 2008, 10:16 PM
| #4 | |
| Lives for gear  Join Date: May 2007 Location: UK
Posts: 2,071
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19th July 2008, 03:25 AM
| #5 | |
| Lives for gear Join Date: Mar 2005 Location: Brooklyn
Posts: 1,185
| Quote:
It's been a more than a month i've requested these parts, it doesn't take much to invoice me on them and explain me that it may take a few days or week to be delivered if they need to ship from the UK.... With communication, you can sort everything out, but their intermittent silence to my request just gives me the feeling they don't care about my problem.... The day i had an issue w/ my Prism converters, i received a phone call from Prism returning my request for support in less than 2 hours, and they did everything to help me out quickly....  | |
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19th July 2008, 10:15 AM
| #6 |
| Lives for gear Join Date: May 2007 Location: UK
Posts: 2,071
| Well - you want the issue resolved so i totally understand your "grind". As I say - I'll point them here on Monday. |
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19th July 2008, 06:13 PM
| #7 |
| Lives for gear  Join Date: Jul 2003 Location: Chicago
Posts: 1,933
| Call up Audio Agent in Hollywood. They answer the phone and they are the people handling AMS-Neve service in the USA. They did help me, I can tell you that. Don't email anybody, just call them up. Please let us know how your problems are resolved and how you are treated. |
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