UPS Lost my BLA Digi 002R

elisasound · 14th May 2008, 04:15 AM

I sent my Digi 002R off to Black Lion Audio last week for an upgrade. It should have been delivered yesterday. It wasn't delivered today either. I called them at 7 pm and they told me they would call the driver to deliver my package immediately and they would call me back within the hour. By 8:30 pm still no call, so I called them back. This time they tell me that no one will be available to talk to me about it until 10 am the next morning. The "agent" on the phone looked at the tracking info and after several minutes announced that it was more than likely "lost in transit." I'm so mad I feel like breaking something.

Has anybody else had a similar experience with UPS and be able to tell me exactly how to proceed with these people? How long will it take to get reimbursed if they have in fact lost my Digi?

Thanks,

Elisa

peeder · 14th May 2008, 04:21 AM

If you insured the package, you might even come out ahead.

Get a new 003 and no need for a mod!

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14th May 2008, 04:15 AM	#1
elisasound Gear Head Join Date: Dec 2006 Location: Ohio Posts: 41 iTrader: (0)	UPS Lost my BLA Digi 002R I sent my Digi 002R off to Black Lion Audio last week for an upgrade. It should have been delivered yesterday. It wasn't delivered today either. I called them at 7 pm and they told me they would call the driver to deliver my package immediately and they would call me back within the hour. By 8:30 pm still no call, so I called them back. This time they tell me that no one will be available to talk to me about it until 10 am the next morning. The "agent" on the phone looked at the tracking info and after several minutes announced that it was more than likely "lost in transit." I'm so mad I feel like breaking something. Has anybody else had a similar experience with UPS and be able to tell me exactly how to proceed with these people? How long will it take to get reimbursed if they have in fact lost my Digi? Thanks, Elisa __________________ I’m sick of following my dreams, man. I’m just going to ask where they’re going, and hook up with them later. - Mitch Hedburg

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14th May 2008, 04:21 AM	#2
peeder Lives for gear Join Date: Aug 2006 Posts: 5,139 iTrader: (0)	If you insured the package, you might even come out ahead. Get a new 003 and no need for a mod!