Pro Audio Solutions Misery

midnightsun · 10th May 2008, 09:53 PM

There are many choices for making a purchase. I recently used PRO AUDIO SOLUTIONS on line store for ordering two items totaling 2500 dollars. These didn't acknowledge that I had placed the order, haven't returned my emails, haven't returned my phone calls. They have collected their money from my credit card. Perhaps business is so good that that don't feel customer service matters.

Furthermore, half of the order is missing without explanation. How many hours and how much energy can I put into this company.

They say that their moto is "Knowledge, Service, Experience, and Integrity." In my experience they have failed on all four accounts.

Fortunately, there are some great retailers out there to work with and Pro Audio Solutions is off my list.

Bryan Talbot · 11th May 2008, 06:26 PM

That's very weird.

They carry a huge line, and have two locations. Not sure what their problem is.

midnightsun · 13th May 2008, 07:02 AM

The lines of communications have been opened between me and ProAudio Solutions. They seemed very nice people and sincere. Perhaps I jumped the gun and was too quick to judge. Perhaps we all learned something. At this point I am at peace and would consider purchasing from them in the future; but, I would go through one of their sales people rather than directly off their internet store.

I think that the majority of my frustration came from dealing with them through an internet sale.

rrichard63 · 14th May 2008, 05:24 PM

Quote:

Originally Posted by midnightsun

I think that the majority of my frustration came from dealing with them through an internet sale.

That's possible. See my other comment here.

rrichard63 · 13th June 2008, 09:54 PM

Quote:

Originally Posted by midnightsun

Furthermore, half of the order is missing without explanation. How many hours and how much energy can I put into this company.

This is a follow-up to my previous comment on May 14. On June 6 -- nearly three months after placing my order, I received two of the four items. On the Pro Audio Solutions website, all four items are shown as having shipped. There is only one tracking number shown, so they didn't ship two packages.

My answer to the question "how many hours and how much energy" is: zero. I'm done with these folks.

10th May 2008, 09:53 PM	#1
midnightsun Lives for gear Join Date: Jan 2005 Location: Alaska Posts: 803	Pro Audio Solutions Misery There are many choices for making a purchase. I recently used PRO AUDIO SOLUTIONS on line store for ordering two items totaling 2500 dollars. These didn't acknowledge that I had placed the order, haven't returned my emails, haven't returned my phone calls. They have collected their money from my credit card. Perhaps business is so good that that don't feel customer service matters. Furthermore, half of the order is missing without explanation. How many hours and how much energy can I put into this company. They say that their moto is "Knowledge, Service, Experience, and Integrity." In my experience they have failed on all four accounts. Fortunately, there are some great retailers out there to work with and Pro Audio Solutions is off my list. __________________ Jon Lieberman http://www.denalisurgical.com

11th May 2008, 06:26 PM	#2
Bryan Talbot Lives for gear Join Date: May 2005 Location: cloud nine Posts: 1,763	That's very weird. They carry a huge line, and have two locations. Not sure what their problem is. __________________ "and a turbine fire truck with no brakes it would teach people to get the fuk out of the way" - big country

13th May 2008, 07:02 AM	#3
midnightsun Lives for gear Join Date: Jan 2005 Location: Alaska Posts: 803	Second thoughts The lines of communications have been opened between me and ProAudio Solutions. They seemed very nice people and sincere. Perhaps I jumped the gun and was too quick to judge. Perhaps we all learned something. At this point I am at peace and would consider purchasing from them in the future; but, I would go through one of their sales people rather than directly off their internet store. I think that the majority of my frustration came from dealing with them through an internet sale. __________________ Jon Lieberman http://www.denalisurgical.com

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Pro Audio Solutions Customer Service	amishsixstringe	So much gear, so little time!	19	13th June 2008 10:48 PM
Pro Tools Vs Solic Solutions and SADIe	walth	High end	8	23rd February 2008 06:06 PM
Terra Digital Audio releases ML12i Pro C2 Notebook for Pro Tools LE	TerraDigital	New product alert!	0	15th January 2008 06:48 PM
Contour A/V Solutions Shuttle Pro 2 Controller?	leftcoastproduc	Music computers	4	16th November 2004 07:36 PM
Sonic Solutions NoNOISE® for Pro Tools\|HD is Now Shipping!	Jules	So much gear, so little time!	0	17th December 2002 08:33 AM