Last year I bought a vox vt50 from GC as a practice amp. Of course it died a few months later. Vox warranty states to bring the amp to the dealer for service. So I bring the pos back to the GC. The guy decides to plug in and turn it on and starts turning random knobs and buttons [obviously he has no clue how the amp works, and I have to explain to him how the controls interact]. "Dang, it really is broken," he exclaims with a confused look on his face.
I look at him like ....you think I'm some kind of chump? OF COURSE IT'S ****ING DEAD
He then immediately tries to sell me a new preamp tube, without ever mentioning warranty claims or even verifying that the tube is indeed an issue. I ask him what kind of tube I need and he replies "I don't know, go ask those other guys." I reply that the amp is still under warranty, and if I open it up I will void the warranty. That shut him up a bit.
Then he replies that they used to know a service center in a different town, but they don't do business with them anymore and that I'd have to ship it by myself with no help even boxing it up and out of my own pocket. [So ******* unhelpful considering they have a crapload of boxes and a massive shipping account with low rates].
Hell no I said.
The rest of the conversation takes place right next to the manager:
Employee's reply: Well, I know a guy [not an authorized vox tech] who might
come in on Thursday next week who might
have the phone number of a guy who might
be able to diagnose it.
Manager doesn't even flinch.
I just gave up after that. I wrote a letter to GC headquarters complaining and have never received a response. F U
Guitar Center North Charleston, SC. I have spent thousands of dollars at your store and you hung me out to dry.
I sold the amp for parts for 50 dollars last week. What a waste of money and time.