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Had the same problem. First Apogee shipped me a SIMM card and asked me to install it. I did but it didn't fix the problem. I had to ship it to Apogee and they repaired it for me. Never told me what was wrong with it but they fixed it . Email Apogee and they will send you a shipping address. Good luck.
I am Phuong Nguyen from Viet Nam, please help me, how to repair Rosetta 200 because i have Rosetta 200 and my Rosetta 200 only LEDS wide narrow light up only too.Help me pls, thank you very much! My email is: email@example.com