CUSTOMER SERVICE

Bodoc · 30th August 2005, 07:26 PM

Soliciting evaluations of customer support from gear manufacturers. I'll start by giving good news:

PreSonus--our mobile rig is a Firepod. It suffered a power surge with accompanying acrid smell and shutdown. Contacted customer service (and the extremely helpful and responsive Chad Kelly) who sent us a replacement wall wart at no charge. It did the trick. From this we conclude that the Firepod is a hardy, well-designed unit and that PreSonus customer service is superb!

I can happily say that the great folks at FMR who make and service the RNP and RNC are downhome, highly responsive and totally back their stuff. Had a small difficulty--they fixed it promptly, cheerfully, perfectly and without so much as a bureacratic "when did you buy it, serial number, etc."!. You can bet I'll be a loyal customer forever!

At a time when it seems that coporations don't know who you are after they have your money, it is refreshing to see that there are those in our field of concern that value us.

So there you have it. Any other experiences good or bad?

krs · 30th August 2005, 07:35 PM

Wait a second.

I thought you were supposed to write feedback only when you get ****ed?

cdkelly · 30th August 2005, 09:56 PM

Thanks so much for the kind words. : ) I will try to post more on here and hop back on the forums as soon as I finish cleaning up the leaves and stuff in the yard from the hurricane Katrina... : )

Chad Kelly
PreSonus Audio

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Best Customer Service- Sound off!	whitepapagold	High end	127	6th November 2006 12:55 AM
A-Designs, customer service....	Klauth	So much gear, so little time!	20	14th September 2006 05:20 PM
A-T Customer Service	s_sibs	So much gear, so little time!	5	12th May 2006 11:33 PM
Mytek customer service	chillthevibe	So much gear, so little time!	13	8th February 2005 12:22 AM
Great customer service	Neale Eckstein	So much gear, so little time!	15	6th February 2004 09:25 PM

30th August 2005, 07:26 PM	#1
Bodoc Gear nut Join Date: Apr 2004 Location: NJ Posts: 98	CUSTOMER SERVICE Soliciting evaluations of customer support from gear manufacturers. I'll start by giving good news: PreSonus--our mobile rig is a Firepod. It suffered a power surge with accompanying acrid smell and shutdown. Contacted customer service (and the extremely helpful and responsive Chad Kelly) who sent us a replacement wall wart at no charge. It did the trick. From this we conclude that the Firepod is a hardy, well-designed unit and that PreSonus customer service is superb! I can happily say that the great folks at FMR who make and service the RNP and RNC are downhome, highly responsive and totally back their stuff. Had a small difficulty--they fixed it promptly, cheerfully, perfectly and without so much as a bureacratic "when did you buy it, serial number, etc."!. You can bet I'll be a loyal customer forever! At a time when it seems that coporations don't know who you are after they have your money, it is refreshing to see that there are those in our field of concern that value us. So there you have it. Any other experiences good or bad?

30th August 2005, 07:35 PM	#2
krs Lives for gear Join Date: Jun 2004 Posts: 730	Wait a second. I thought you were supposed to write feedback only when you get ****ed? __________________ Kirk Starkey String Design Arrangement - Performance - Production http://kirkstarkey.com Ottawa ON Canada

30th August 2005, 09:56 PM	#3
cdkelly Gear Head Join Date: Aug 2005 Posts: 53	RE: Thanks so much for the kind words. : ) I will try to post more on here and hop back on the forums as soon as I finish cleaning up the leaves and stuff in the yard from the hurricane Katrina... : ) Chad Kelly PreSonus Audio

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread: