CUSTOMER SERVICE

[Bodoc]

Soliciting evaluations of customer support from gear manufacturers. I'll start by giving good news:

PreSonus--our mobile rig is a Firepod. It suffered a power surge with accompanying acrid smell and shutdown. Contacted customer service (and the extremely helpful and responsive Chad Kelly) who sent us a replacement wall wart at no charge. It did the trick. From this we conclude that the Firepod is a hardy, well-designed unit and that PreSonus customer service is superb!

I can happily say that the great folks at FMR who make and service the RNP and RNC are downhome, highly responsive and totally back their stuff. Had a small difficulty--they fixed it promptly, cheerfully, perfectly and without so much as a bureacratic "when did you buy it, serial number, etc."!. You can bet I'll be a loyal customer forever!

At a time when it seems that coporations don't know who you are after they have your money, it is refreshing to see that there are those in our field of concern that value us.

So there you have it. Any other experiences good or bad?

[krs]

Wait a second.

I thought you were supposed to write feedback only when you get ****ed?

[cdkelly]

Thanks so much for the kind words. : ) I will try to post more on here and hop back on the forums as soon as I finish cleaning up the leaves and stuff in the yard from the hurricane Katrina... : )

Chad Kelly
PreSonus Audio