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Gyraf Audio - Anyone knows anything?
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Rudy D.
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#1
15th May 2012
Old 15th May 2012
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Gyraf Audio - Anyone knows anything?

Hi Slutz

I ordered a G14 back in January... haven't heard anything from Gyraf audio since February - i know they moving their business but they aren't even answering emails...does anyone in the forum knows more then i do?

Thanks a lot - Cheers Rudy
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15th May 2012
Old 15th May 2012
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Have you tried ringing ??
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15th May 2012
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send him a pm
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15th May 2012
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Jakob is a reliable guy, i'm sure there is a good reason.
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16th May 2012
Old 16th May 2012
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Quote:
Originally Posted by jensenmann View Post
send him a pm
right... just did that...
Rudy D.
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16th May 2012
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Quote:
Originally Posted by ray_subsonic View Post
Have you tried ringing ??
tryed tosend him a fax...the number is not available... try to phone him...
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16th May 2012
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Just wanted to start the same thread ... I also tried to reach anyone there for the past 6 months ...Nothing ... Very strange. We have some warranty problem with the preamp etc. I wrote to Jakob quite a few times. No reply ever. I called there many times - nobody answers the phone ... I don't know what to think about it ... I also would like to know what to do ... Weird ...
#8
26th May 2012
Old 26th May 2012
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He posted here (GS), 3 weeks ago...
Z.
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26th May 2012
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deuc647 is offline
Go to the prodigy pro site and message him.
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26th May 2012
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Same experince. Ordered a G14 in jan. Gave up after several months of waiting. They replied to a few emails when I put in the order. After that they haven't answered. Cancelled the order. Won't be buying any Gyraf audio gear any time soon!
Really strange way of doing business:(
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26th May 2012
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I thought they closed up shop.

- c
#12
26th May 2012
Old 26th May 2012
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My last info was that they were moving business to a new facility.
Anyway, if danish telecom is similar to german telecom then there´s no wonder and no hope that communication will work before next year....
Rudy D.
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1st June 2012
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Quote:
Originally Posted by jensenmann View Post
My last info was that they were moving business to a new facility.
Anyway, if danish telecom is similar to german telecom then there´s no wonder and no hope that communication will work before next year....
- sad that they're not answering... Anyway i wait - if they come back to business i certainly take a g14 - till this day i spend my money on other puppys! Thanks for chiming in to everybody... Cheers rudy
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1st June 2012
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Jakob is around for a long time and he has always been a very reliable guy.
I am sure that it is just some of that random shi* that happens from time to time - especially to smaller companies.
Hopefully everything is going to be cool...
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1st June 2012
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9th June 2012
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If he posted here 3 weeks ago and is on some DIY forum and does not reply to repeated and multiple official product and service requests (by email and telephone) for the last 8 months (although the website does not indicate any change of contacts and people are requested to contact the company if there is a support or product need), I consider it a bit non-standard attitude ... In these day, everybody can easily receive emails (or re-direct the phone or to write a working telephone number on the website at any moment) there is no mystery or special troubles behind it ... I am really perplexed
#17
9th June 2012
Old 9th June 2012
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I see Jakob every day. I'll tell him about this thread.

Feedback Studios was sold and Jakob had to find a new place for his workshop. After finally finding a place there was all the rebuilding, etc.

Besides being the one man company known as Gyraf, Jakob is currently working on his Phd. in robotics and like the rest of us has a family.

You shouldn't draw any conclusions that you'd need to worry about buying any of his products because he hasn't answered his email of late. You wouldn't believe the amount of daily email Jakob receives. He mentioned that because of the move he had something to the effect of unanswered mails in the thousands. He's in the process of trying to catch up. I'm sure it won't take him much longer.

Please ask anyone who's ever needed help about just about anything from Jakob and pretty quickly you'll realize what a stand up guy he his.
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9th June 2012
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Nice to hear that. My experience is that I needed urgent technical support for a customer who bought Gyraf preamp that stopped working. For the last 8 months I kept writing emails, trying to call - no reply ever ... Maybe it will come later. The only thing is that the customer will probably not buy any more Gyraf product ever ... which is a pity. Give him my best regards and tell him he could drop an email sometimes
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9th June 2012
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I have waited a few months for a replacement pilot light bulb for my G14. If Ivos experience is anything to go by, then I guess I am in for a looong wait :-) Does anybody here know the specs for that bulb, btw?? I could probably get it locally...

Jakob did answer my emails like a moth ago, but not since. I dont worry too much.
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#20
9th June 2012
Old 9th June 2012
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Quote:
Originally Posted by ISedlacek View Post
For the last 8 months I kept writing emails, trying to call - no reply ever ...
8 months?
completely unacceptable.
its the "one man company" thing that usually steers me away from a critical daily use audio product.
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10th June 2012
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Quote:
Originally Posted by RoundBadge View Post
its the "one man company" thing that usually steers me away from a critical daily use audio product.
On the other hand "one man companies" bring in general the most amazing products that are available around ... Because these "one men" make them with full passion, involvement, taking care of them like their own babies ... Well, sometimes, orphans are left (hopefully only temporarily).

I myself use G14 and G10 on daily basis for many years (these are the only things that I bought long time ago and never changed). I cannot imagine what would happen if any of these fail and no repair and Jakob available ... (sounds like a nightmare
#22
10th June 2012
Old 10th June 2012
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Quote:
Originally Posted by ISedlacek View Post
On the other hand "one man companies" bring in general the most amazing products that are available around ... Because these "one men" make them with full passion, involvement, taking care of them like their own babies ... Well, sometimes, orphans are left (hopefully only temporarily).

I myself use G14 and G10 on daily basis for many years (these are the only things that I bought long time ago and never changed). I cannot imagine what would happen if any of these fail and no repair and Jakob available ... (sounds like a nightmare
yeah I've got all the Retro gear..small boutique company-one man owned, the owner of the company has the sense to have support from other employees when things get busy/rough.
had an issue with my power strip tube channel last week.
called him on speed dial,he picked up the phone.
hour later he had it shipped back.
fixed/returned withing 5 days.
back to work
same deal with Peter Reardon/Shadow Hills..someone always answers the phone to help.
very reassuring.
#23
11th June 2012
Old 11th June 2012
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We're back..

First of all, I want to apologize to the people who got massively delayed in this.

We had a nightmare of a moving - cutting down the old studio, and trying to unfold it in new surroundings. And the same with Gyraf hardware production. Pretty much everything that could fail in the process did so.

Email has been erratic - please use gyrafaudio@gmail.com for now - we're working to restore control over @gyraf.dk

We're still working to get production back up to normal.

If you have a long-standing order, and didn't hear from us - please contact us.

Ivo - terribly sorry to hear about the very-long-standing G9 problem - somehow I got the impression it was resolved. Please use the above email address, so we can get it back on track.

Johan - the G14 lamp is in the post.

All the best,

Jakob Erland
Gyraf Audio

ps: as for the mentioned problem with future repairability of our units, should our company close down, you shouldn't be too worried - basically all our units can be repaired by any highly-experienced tube tech. AND we have no plans on closing.
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16th June 2012
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Got the bulb by mail. Thanks Jakob!

:-)
#25
5th August 2012
Old 5th August 2012
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gyraf DIY docs

Hi,

As the gyraf.dk seems to still be down, I wonder if there's any other resource from where to get the schematics etc for GSSL and 1176? I'd have to do some debugging of the devices and haven't earlier downloaded the documents.

J.
#26
6th August 2012
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We had a dns-server outage at our service provider - all is back online again..

edit: but apparently a bit unstable

edit: they have a hardware error - should be fixed within days.

Jakob Erland
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